Account Management Service Delivery

MAYRA NEGRON

Mayranegron***egmail.com 773-***-**** Elmwood Park, USA 60707 WWW: Bold Profile

Professional Sammary

Dynamic Accounl Specia

+ with proven expertise in clic

immunicaticn and payment processing at the Law Office of

Jeffery M. Leving LTD. Skilled in relationship bullding and problem: revolution, 1 excel in enhancing service delivery and

driving revenue growth through effective account management and collaboration actos departments.

Areas of Expertise

* MS Office: Excel, Word, Intemet and Five 9

© Clicnt communication

# Account management

* Payment processing

* Record keeping

© Customer service

# Team collsbor

* Problem resolution

© Relationship buitding

ion

Experience

Law Office Of Jeffery M. Leving LTD !

Chicago, dlinois

Account Specialist /IDebt Collector

7/2019 - Current

Acceptance Solutions Group Chicag

Director of Payments

93/2069 - 09/2017

Auto Title Loans Ine, Hincolnwood, TL

Store Manager

45/2005 - 8312009

Holiday Ina! Crowne Plaza Rosemont

Rosemont, IL

PBX Operator

98/2001 - 0412005

Education and Training

Cark Schurz

High Schoal Diploma

A195

Languages

Spanish:

a

Yrofessional

AREAS OF EXPERTISE

® Office Management

® Slaff Development & Uraining

© Computer Operations

© Records Management

© Meeting & Event Planning

© Credit & Collections

© Record & Document Proparation

# Accounts Payable/Receivable

ritten é Verbal Communication

» Customer engagement

© Tite management

© Revenue growth

© Account administration

# Issue invvesiigalions

® Account updating

# Billing resolutions

© Document management

# Managed client communicalions and inquiries for family law matters,

Organized case tiles and maintained accurate dient records efficiently.

4 Developed strong relationships with clients to enhance service delivery

¢ Established customes kapport to quickly mitigate problems while

complying with established support peocesses and procedures,

# Provided exceptional customer seevice by responding promptly to phone

calls and emails from customers.

« Received, prictitized and responded to multiple poinis of customer

communication

# Collaborated wi

customer eecounts

other departments to resolve problems related fo

# Processed payments for customers, including credit card (ransactions,

checks, wire transfers, and ACH payments

* Managed and molivated a total of 1D Payment Specialists, 1 members in

overnight payments,

# Established 2 phases of collection units consisting of Direct Payroll crew

(arly AM) and the overnight Paymenl Specialist / Auditors,

and procedures along with

Developed and implemented all palicte

Payment / Collevtion dept, strategies.

# Provided analytics and monitor & score calls le ensure the comp

remains consistent with quality standards.

* Worked with sales staff and all depaziments fo improve all customer

issues,

© Managed portfolio for the entire store,

© Reduced risk by ensuring all activities were conducted according to

governing laws and agencies:

© Audited and implemented new procedures to maximize performance,

© Managed all stages of loan processing, payments and collections.

© Answered all inbound calls for hotel info /

# Transferred all inbound calls bo guest rooms and departmer

eset vations.

* Communicated directly with other

request

vartments re: custamter complaints /

Contact this candidate