Data Entry Customer Service

Marie Burington

Waukon, IA *****

**************@*****.***

+1-563-***-****

Professional Summary

I am an xperienced accountant and business owner with a strong background in financial management, operations, and customer service. Skilled at balancing the demands of running a successful automotive repair and towing business with my husband while maintaining accurate bookkeeping and financial reporting. Highly organized and adaptable, managing both professional responsibilities and a busy family schedule with efficiency and dedication. Recognized for strong problem-solving, multitasking, and leadership skills that drive business growth and long-term success. Work Experience

Business Owner/Manager

Burington Repair LLC dba Danny Macs Towing-Waukon, IA September 2012 to Present

• Manage daily operations of a full-service automotive repair and towing company, increasing efficiency and customer satisfaction through streamlined processes

• Coordinate towing operations, successfully completing emergency roadside assistance and vehicle transport with quick response times

• Build long-term customer relationships by delivering transparent, reliable, and cost-effective service, driving repeat business

• Negotiate vendor and supplier contracts, reducing costs and improving inventory control

• Implement local marketing strategies and referral programs, growing customer base and revenue year over year

• Maintain accurate financial records and streamline bookkeeping processes, reducing errors and improving reporting efficiency

• Prepare financial reports, budgets, and tax documentation, supporting business decisions and compliance

• Monitor cash flow to maximize profitability and sustain growth in a competitive industry

• Utilize accounting software (QuickBooks) to automate tasks, saving time and improving accuracy

• Ensure compliance with all local, state, and federal financial and industry regulations Office Manager/Bookkeeper

Torkelson Motors-Waukon, IA

May 2004 to July 2013

• Developed and implemented efficient filing systems to improve document organization and retrieval

• Maintained confidential employee records, ensuring compliance with privacy regulations

• Prepared reports on office expenses, budget variances, and operational performance for senior management review

• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination

• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools

• Managed the office budget, tracking expenses and identifying areas for cost-saving measures

• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records

• Analyzed financial data to identify trends, variances, and opportunities for improvement

• Managed cash flow by monitoring receivables/payables balances and optimizing working capital management practices

• Conducted regular audits of financial processes to ensure compliance with regulatory requirements

• Maintained accurate financial records and performed bookkeeping duties for multiple clients

• Managed accounts payable and receivable, ensuring timely payment of invoices and collection of outstanding debts

• Reconciled bank statements, credit card statements, and other financial documents to ensure accuracy

• Prepared monthly financial reports summarizing income, expenses, and cash flow for management review

• Collaborated with tax professionals to gather necessary documentation for the preparation of tax returns

• Implemented efficient record-keeping systems to streamline bookkeeping processes

• Identified discrepancies or errors in financial records and resolved them promptly

• Utilized accounting software (e.g., QuickBooks) to input and track financial data accurately

• Managed payroll processing including calculating wages, deductions, taxes, and issuing paychecks or direct deposits on time

Education

Accounting, Business Management (Associate)

Kaplan University-Cedar Rapids Campus

June 2001 to October 2003

Skills

• Detail oriented

• Google Docs

• Microsoft Office

• Cost accounting

• Analysis skills

• Financial planning

• E-commerce

• Account reconciliation

• Office experience

• Attention to detail

• Office management

• Research

• QuickBooks

• Microsoft PowerPoint

• Customer support

• Problem solver

• Payroll

• Microsoft Word

• Hospitality

• Typing

• Computer skills

• Relationship management

• Sales

• Microsoft Outlook

• Communication skills

• Bookkeeping

• Data entry

• Home & community care

• Administrative experience

• Time management

• Customer service

• Account analysis

• Balance sheet reconciliation

• Phone etiquette

• Public accounting

• Accounting

• Organizational skills

• Writing skills

• Financial services

• Accounting software

• Microsoft Excel

• Financial report writing

• Customer relationship management

• Accounts payable

• English

• Financial analysis

• Analytics

• Databases

Certifications and Licenses

Driver's License

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