Customer Service Puerto Rico

María Cosme-Pacheco

Trujillo Alto, Puerto Rico 787-***-**** ***********@*****.***

PROFILE

Administrative professional with over 15 years of experience in managing operations, budgeting, and leading multidisciplinary teams. Known for optimizing processes, implementing strategic solutions, and delivering exceptional customer service. Proficient in Microsoft Office Suite and collaborative digital platforms, with foundational knowledge in accounting. Recognized for a results-driven approach, organizational skills, and commitment to operational excellence. EDUCATION

University of Puerto Rico Río Piedras, PR 1996 – 2002 Bachelor of Arts in Social Sciences

Major: Sociology 1996 – 2002

PROFESSIONAL EXPERIENCE

Puerto Rico Department of Health San Juan, PR

Program Administrator PR-BRFSS 2007 – Present

• Managed all administrative processes, including procurement, contracts, and invoicing.

• Supervised and trained staff in operational duties and telephone survey management.

• Oversaw annual program budget, fund allocation, and reconciliation of financial reports.

• Prepared monthly, quarterly, and annual administrative reports.

• Planned and supervised staff schedules, hiring processes, and performance evaluations.

• Coordinated equipment and supply acquisitions, including quotes, requisitions, and purchase orders.

• Provided customer service in person and by phone when required. Training Consulting Services 2004 – 2007

Administrative Assistant

San Juan, Puerto Rico

• Handled HR tasks and productivity reports for agencies such as ARV and CEED.

• Designed and distributed promotional and educational materials.

• Developed and supervised training and occupational development plans.

• Delivered workshops and lectures on workforce inclusion for individuals with disabilities.

• Managed payroll, vendor payments, and basic accounting.

• Organized educational activities for participants, families, and employers. SKILLS

• Administrative and budget operations management

• Leadership and team supervision

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and digital platforms (Teams, Google Meet)

• Organization, planning, and multitasking

• Strategic communication

• Customer service

• Basic accounting knowledge

CERTIFICATIONS

Association of People Supporting Employment First (APSE) 2006 Medical Billing and Terminology 2005

University of Puerto Rico – Carolina Campus

LANGUAGES

Spanish – Native

English – Basic

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