Medicare phone agent

Melissa Saenz

Phoenix, AZ ***** - ******@*****.*** - 480-***-****

To secure a challenging and responsible position that will allow me to utilize my experience and skills to expand with the company.

Work Experience

Medicare Phone Agent

Maximus Federal - Phoenix, AZ

August 19 2021-Present

• Advanced Resolution Center

• General Medicare information

• Medicare Part A and B Claims Certified

• Bilingual Certified

• Web Chat certified

• Resolve the most complex escalations for Medicare Beneficiaries’

• Part A and B Claims, Appeals, Medicare Premium Bill Explanation, Complaints to Health Plans, Contact Social Security for Entitlement Dates, Refunds, Audits on the Medicare holder’s premium ledger, Enroll and/or Disenroll in a Medicare Advantage Plan or Prescription Drug Plan, Assist with their Medicare.gov accounts

U-Haul Roadside Assistance

U-Haul -Phoenix Az

August 2022 – Present

• Receive Inbound calls from customers who need Roadside Assistance

• Give the customer peace of mind that we are available 24/7 to help

• Dispatch our contracted service providers to help with flat tires, lockouts, jump starts and mechanical problems…

• Reserve Hotels, Ubers or a get them a replacement truck Work Program Manager/Quality Control

2 Luv 1 Another - Phoenix, AZ

September 2020 to January 2021

• Facilitate the reintegration of residents into the community

• Supervise the living conditions of each resident's home and living area

• Interview each of them to help place them in a proper fitted job

• Keep daily records of resident's job progress, absences and pay checks

• Teach the residents how to budget

Cashier

Sam Levitz Furniture - Tucson, AZ

January 2019 to December 2019

• Answer phones

• Take Cash or Card payments

• Prepare finance paperwork if they are financing

• Check in customers to pick up their furniture

• Assist customers and staff with any situation needed Education

Obtaining Associate's degree in Behavior Health /

Business Management

Present

PARADISE VALLEY COMMUNITY COLLEGE - Phoenix, AZ

GPA 3.75

High school Diploma

EASTERN NEW MEXICO UNIVERSITY - Grants, NM

Skills

• Bilingual in Spanish and English, Medicare Part A and B Claims, Escalations, Customer service, Behavioral Health, Excellent Communication Skills, Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Tutoring, Quality control, Program management, Cash handling Certifications and Licenses

Driver's License

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