Technical Support Systems Manager

Fair Lawn, NJ • 862-***-**** • ***@***********.**

Kurt Greiner

Technical Support Systems Manager

Summary

Proactive and results driven Technical Support Systems Manager skilled at building collaborative relationships across teams and departments to execute large scale projects. Recognized for strong problem-solving abilities, effective communication, and a customer first mindset.

Key Strengths

● Adaptability: Quickly learn and integrate new technologies to optimize workflows and meet evolving needs.

● Collaboration: Build positive working relationships with diverse stakeholders to ensure seamless project delivery.

● Problem Solving: Approach challenges with an analytical mindset and a creative perspective to develop efficient solutions.

● Leadership: Inspire and guide teams through complex projects with clear communication and strategic vision.

● Customer Focus: Dedicated to improving user success by delivering tailored solutions and support. Education

Rutgers The State University of New Jersey, New Brunswick, NJ

● Bachelor of Arts, Computer Science - October 1992 Technical Expertise

● Java, PHP, SQL, Python

● JavaScript/ECMAScript, PERL, Windows Shell, Linux bash

● Microsoft SQL Server, MySQL / MariaDB

● Windows, Windows Server, Linux

● Microsoft IIS, Apache HTTP Server, Apache Tomcat

● Microsoft Visual Studio Code, JIRA, Microsoft SQL Management Studio, Microsoft Systems Center Virtual Machine Manager, WordPress, Microsoft Office Suite Page 1 of 2

Fair Lawn, NJ • 862-***-**** • ***@***********.**

Kurt Greiner

Professional Experience

Pensu Agency, Fair Lawn, NJ

Owner - June 2022 - Present

● Partner with clients to understand goals and craft personalized strategies for web, social media, and email marketing campaigns.

● Translate technical concepts into actionable plans, enabling businesses to establish strong online presences.

● Monitor availability, security, and system integrity.

● Recommend and implement innovative tools, fostering client success through cutting edge technology like AI and voice solutions.

Information Builders, New York, NY

Internet Support Technologies Manager - July 1996 - March 2019

● Designed, developed, and managed a bespoke content management system (CMS) supporting 400,000+ documents, ensuring accessibility and improving customer success by fostering self reliance among users. CSAT numbers increased from 96% to 99% in the 6 month period following its introduction.

● Designed and developed a software download service to streamline user access to updates and strengthen licensing compliance.

● Collaborated as part of the corporate data security team, delivering seamless single sign-on authentication systems and customized authorization protocols for both internal and customer facing websites.

● Established comprehensive training systems for customer support employees, improving their confidence and effectiveness in customer interactions.

● Modernized learning platforms, enhancing efficiency in delivering training solutions, and reducing administrative burdens compared to previous systems and solutions. Network Engineer - December 1993 - July 1996

● Delivered reliable troubleshooting for connectivity issues, showcasing responsiveness and problem solving under pressure.

● Supported diverse systems and a global infrastructure, ensuring operational continuity through proactive maintenance and efficient resolution of challenges. Page 2 of 2

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