Assisted Living Program Manager
Resume:
Maureen A. Style
*******@*******.***
SUMMARY
Results oriented business professional with 20 years in the hospice industry along with 10 years in healthcare management. Passion for developing and managing successful teams and relationships. Proficient in communication, decision making skills, strategic leadership and increasing internal and external client satisfaction.
SKILLS
Accomplished leadership skills
Marketing and community outreach experience
Continuous process improvement approach
Exceptional business management skills
Excellent written and verbal communication skills
Experience
2025-Present
Director
Millstream Commons
Northfield, MN
Continuous marketing strategy including building relationships with referral sources. Ensuring adequate and quality social activities for residents. Maintain open lines of communication with residents and staff to monitor levels of satisfaction and respond appropriately if changes are needed in policy, procedure etc. Oversee recruitment, retention, supervision, disciplinary actions and termination of employees and proved leadership direction and guidance for all personnel.
Responsible for all aspects of the assisted living home.
2023-2025
Housing Program Manager
Community Action Center
Northfield, MN
Led a team of housing advocates to provide housing support to people in need. Work with other departments including employment options, recovery, clothing needs, food and educational opportunities to support participants in a holistic manner. Financial acuity and reporting for grant funds and various other contributions. Hire, train and provide mentorship to staff on an ongoing basis.
2020-2023
Licensed Assisted Living Director
White Pines Senior Living
Blaine, MN
House Manager White Pines Senior Living Create and implement a marketing plan, provide tours, assessments and admissions. Maintain and develop relationships with referral sources. Investigate and report all incidents. Ensure adequate and quality social activity programs for residents. Maintain open lines of communication with tenants and staff to monitor levels of satisfaction and respond appropriately if changes are needed in policy, procedure, etc. Oversee recruitment, retention, supervision, disciplinary actions and termination of employees and provide leadership, direction and guidance for all personnel. Responsible for all aspects of the 64 unit assisted living and memory care home.
2019-2020
Executive Director
Our House Senior Living
River Falls, WI
Managed all aspects of the assisted living memory care home including marketing, admissions, budget, hiring, training, etc. Responsible for medication management, assessments, relationship building in the community.
2019-2020
Director of Hospice Operations & Program Development Manager HealthStar Home Health and Hospice
St Paul, MN
Implemented this organization from the ground up while maintaining compliance with all state and federal regulations. Completing Medicare Certification and acquiring ACHC Accreditation. Responsible for all aspects of the hospice program including marketing, sales and development of business relationships both internal and external. Responsibilities included: program marketing, fiscal responsibility of the hospice program, hiring, budget, training and retention of all staff. Implemented processes regarding the overall business plan. Executed a new EMR system for the hospice program, Devero. Recruited, trained and sustained mandatory hospice volunteer base. Developed and implemented all policies and procedures.
Director of Operations
Amedisys Hospice- Tucson AZ
Responsible for all aspects of the hospice program including marketing, obtaining business objectives and performance targets for all staff. Responsibilities included: monetary responsibility of the hospice program, hiring and training of all staff, program marketing, and unique events. Revised workflow, agency processes, Medicare compliance and the development of processes for the department.
Administrator Sante Hospice
Scottsdale, AZ
Implemented Sante Hospice organization from the ground up while maintaining compliance with all state and federal regulations. Accomplished Medicare Certification and acquired CHAP Accreditation. Responsible for all aspects of the hospice program including marketing, sales and development of business relationships both internal and external. Responsibilities included: program marketing, economic responsibility of the hospice program, hiring, budget, training and retention of all staff. Implemented processes regarding the overall business plan. Executed a new EMR system for the hospice program. Recruited, trained and sustained mandatory hospice volunteer base. Developed and implemented all policies and procedures.
2011 to 2016 Hospice Director
Renville County Hospice Olivia, MN
Responsible for all aspects of the hospice program including annual budget, marketing, obtaining business objectives and performance targets for all staff. Responsibilities included: fiscal responsibility of the hospice program, hiring and training of all staff, programming, and fund-raising events. Revised workflow, agency processes, Medicare compliance and the development of the policies and procedures for the department. Implemented the new EMR system for the hospice department.
2008 to 2011 Community Outreach, Marketing and Volunteer Coordinator
ConnectCare Homecare and Hospice Hutchinson, MN
Formulated and executed annual marketing plans for homecare and hospice. Developed and supported relationships in the healthcare community and identified market opportunities while promoting awareness. Maintained records and statistics. Presentations at facilities and trade shows. Coordinated all fund-raising activities. Planned, organized and directed recruitment, training and utilization of hospice volunteers. Liaison between the hospice team and the volunteers.
1999 to 2008 Executive Administrative Assistant Hutchinson Medical Center
Hutchinson, MN
Responsible for coordinating meetings, physician recruitment events and all clinic dedicated events. Development of the review process for providers. Managed all aspects of the administrative office Assisted Administrator and Physicians with special projects. Recorded and transcribed all minutes associated with the Executive Council and the Board of Directors including ad hoc committees. Assistant to the McLeod County Coroner.
Business Office Representative Responsibilities included: Setting up new patient accounts, verified insurance and working with all insurance along with collections.
Coordinator/CMA Assisted various physicians with day-to-day care of patients. Responsibilities included: patient physicals, minor surgical procedures, sterilization of medical supplies, administered medications, pharmacy refills, aided with exams and treatments, EKG, Lab experience. Scheduled appointments and assisted with various specialists including, Surgeons, ENTs, Orthopedics.
EDUCATION Asssociate Degree Ridgewater College Willmar, MN Medical Assistant Program 3.89 GPA Recipient of the Minnesota Medical Assistant Scholarship and the C.F. Anderson Scholarship
References available upon request.
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