Customer Service Patient Care

Jada Sims

Chicago,IL

**********@*****.***

EXPERIENCE

Insurance Verification

Insurance Verification Rev MD

May 2023- July 2024

Updating patient insurance information and personal information ambulatory and inpatient services

Medical billing and coding for ambulatory services

Contact insurance companies for verification of coverage

Verified and updated the correct mileage of services

Identifying commercial insurance, Medicaid, and Medicare Part D AND Medicare B

Inbound calls from patients inquiring about benefit coverage

Health Partners

Clinical Coordinator

Feb 2022- May 2023

Coordinating patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met

Collect and input patient data, insurance information and financial information into computer system

Attend departmental meetings and stay up to date on all business initiatives related to the clinic

Collect and review referrals and pre-authorizations.

Check eligibility and benefits verification for treatments, hospitalizations, and procedures

Review patient bills for accuracy and completeness, and obtain any missing information

Obtain referrals and pre-authorizations as required for procedures

Knowledge of current ICD-9 and CPT codes

Lane2Lane, Chicago — Customer Service Representative

02- 2021 - PRESENT( Part time)- Contract

Inbound calls from customers regarding status of shipments

Outbound calls to brokers booking shipments for fleet drivers

Processed invoices for payments for loads that were completed

Option Health,Remote — Patient Care Coordinator

Dec 2021- August 2022 Contract

Scheduled doctor appointments for patients and follow up appointments

Placed outbound follow up calls for office and video doctor visits

Assisted patients with benefit questions for services performed at their visits or future visits

Checked in Patients virtually and over the phone before their appointments

Bubbles Bouncies, Chicago — Customer Service Representative

Summer (seasonal )

Inbound calls from customers booking reservation for party event service set up

Processed Payments for services rendered

Coordinated events for birthdays. Repast, family reunions etc

Perspective Leadership Academy, Chicago —HS graduate

SKILLS

Excellent Customer service skills

Efficient in Microsoft Word, Outlook, Teams and Office

Very quick learner

Contact this candidate