Operations Manager Inside Sales
Resume:
Tab *
Largo, Florida
***********@*****.***
Donna M Racioppi
SKILLS
Ability to multitask and prioritize in high pressure situations. Able to effectively lead and coordinate diverse teams to get the mission done. Strong analytical and problem solving skills. Effectively manage vendor relationships to negotiate favorable contracts and or pricing to help keep overhead manageable.
EXPERIENCE
Speonk Lumber Co. - Speonk NY — Estimator / Inside Sales 2020 - 2024
● Reviewed architectural plans from builders created a material takeoff to provide budget costs to build the project.
● Identify from plans and schedules windows,interior and exterior doors that will be used on the project. Create quotes to attach to the material list.
● Supported outside sales teams by generating quotes or bids to builders.
● Maintained all job starts, as well as tracked each house quote and sale sheet expirations.
Hunt Carting Co. - Huntington Station NY — Operations Manager 2013 - 2019
● Managed all aspects of the existing roll-off division and expanded the company to create a house demolition division, while ensuring safe execution of all projects.
● Lead, manage, recruit and train staff, always promoting a safe work environment.
● Filed all necessary permits in each Town or City to allow the placement of dumpsters within that jurisdiction. Complete and file any permits necessary for demolition projects.
● Oversaw all daily and constantly changing routes.
● Oversaw all billing, credit card charges as well as collections.
● Managed our DOT compliance unit. Maintained accurate and current DQF’s and scheduled regular reviews, always checking expiration dates on drivers licenses and physicals. Updated documents when needed. Implemented and managed a DOT compliant drug and alcohol testing program, to include pre-employment, random, post accident and reasonable suspicion testing. All drivers were enrolled into the drug testing consortium. LMR Services of NY, LLC & Bonsera Brothers Recycling - West Babylon, NY - Dispatcher / Office Manager
2000 - 2013
● Oversaw the daily operations of a 23 tractor and sand trailer fleet and 8 roll-offs. Scheduled and dispatched drivers for optimal routes, acting as a liaison between drivers, customers and internal teams. Handled Long Island, New York City, Staten Island and the Five Boroughs.
● Managed our DOT compliance unit, maintained accurate and current DQF’s and scheduled regular reviews, always checking expiration dates on drivers licenses and physicals. Updated documents when needed. Implemented and managed a DOT compliant drug and alcohol testing program, to include pre-employment, random, post accident and reasonable suspicion testing.
● Handled customer inquiries, billing, pricing, collections as well as solicited for new work.
United States Army - Fort Carson Colorado - (MOS 63Bravo) 1994 - 1999
● Performed preventative and scheduled maintenance of all wheeled vehicles assigned to my unit, 89th Chemical Company
● Troubleshoot, diagnose and repair malfunctions in vehicle systems and components. Able to read and interpret technical manuals and diagrams.
● Perform vehicle recovery operations,in all types of terrain.
● Received Army Achievement Medal for outstanding service while on a 45 day rotation in the Mojave Desert
Star Carting, Inc. & Hillside Ash and Rubbish Removal - Garden City Park NY and Red Environmental Disposal Inc. - Islandia NY and SCC Carting Corp. Garden City Park, NY - Dispatcher / DOT Compliance Manager / Outside Sales
1989 - 1994
● For the sanitation companies: Star Carting, Hillside Ash and SCC, I managed the dispatching of waste collection vehicles and personnel. Fleet of trucks included: 7 roll-offs, 6 front end trucks, 12 rear load trucks, and 8 tractors with 100 yd walking floor trailers. Territory handled was Long Island, New York City, Staten Island and the Five Boroughs. The walking floor trailers hauled garbage from Star cartings transfer station to Ohio. I would set up and negotiate trucking rates for back hauls from Mid-West back to the East Coast.
● Red Environmental Disposal handled the pickup and disposal of regulated medical waste. We serviced doctors, Labs, and Hospitals. We were the 1st company to set up autoclave machines at 21 Hospitals on LI. The medical waste was autoclaved then the waste went into compactors and was incinerated. We expanded our permits and hauling to include contaminated dirt soil and sand as well as friable and non-friable asbestos.
● Managed our DOT compliance units for all sister companies having a centralized approach always resulted in consistency and compliance across all the businesses. Maintained accurate and current DQF’s and scheduled regular reviews, always checking expiration dates on drivers licenses and physicals. Updated documents when needed. Implemented and managed a DOT compliant drug and alcohol testing program, to include pre-employment, random, post accident and reasonable suspicion testing. All drivers were enrolled into the drug testing consortium. All maintenance performed on each piece of equipment was documented and tracked to include pre-trip and post-trip inspections.
● Handled customer inquiries, billing, pricing, collections. I solicited for new work to grow the businesses.
● Continuously refine routes to adapt to changing schedules to improve efficiency and scheduling. Responsible for assigning appropriate dispatch tickets throughout the day accounting for driver ability, availability, vehicle capacity as well as customer location.
EDUCATION
Locust Valley High School, Locust Valley, NY — Graduated 1989
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