Prep Cook Guest Services

EMMANUEL ALINYO

*****, ******* *****

+254********* - ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Public Area Attendant with a strong background in maintaining cleanliness, safety, and guest satisfaction in high-traffic environments. Skilled in operational efficiency, guest service, and team leadership, with the ability to work effectively under pressure and meet strict deadlines. Adept at following international hygiene and sanitation standards, ensuring public areas are always clean, welcoming, and well-presented. Committed to delivering exceptional service and creating a positive experience for guests and colleagues alike, with the flexibility to adapt to diverse hospitality settings. PROFESSIONAL SKILLS

Operational Efficiency

Coordinated with team members to divide workloads efficiently and meet daily operational targets.

Identified and resolved issues quickly to avoid disruption of guest services.

Consistently met or exceeded company cleanliness and hygiene benchmarks. Guest Services

Provided friendly, approachable, and professional assistance to guests in public areas.

Collaborated with other departments to address guest concerns efficiently.

Executed special cleaning projects during high-occupancy periods, ensuring highest standards of guest experience.

Team Leadership

Delegated duties effectively, ensuring workloads were balanced and operational goals met.

Guided and supported team members to complete cleaning and maintenance tasks on time and to high standards.

Motivated team members to stay productive and focused during high-demand periods.

WORK HISTORY

08/2024 to Current Public Area Attendant

Eka Hotel – Nairobi,Kenya

Maintained cleanliness and presentation of hotel lobbies, corridors, restrooms, and other public areas.

Delivered prompt and professional guest assistance, ensuring satisfaction and comfort.

Operated cleaning equipment and used approved chemicals in compliance with safety and hygiene standards.

Monitored high-traffic areas to address spills, hazards, and cleanliness concerns immediately.

Coordinated with housekeeping and maintenance teams to resolve issues quickly.

Upheld the hotel's brand standards through attention to detail and proactive service.

03/2024 to 07/2024 Public Area Attendant

Nyams Hotel – Nairobi Kenya

Ensured cleanliness and upkeep of hotel public areas, including lobbies, hallways, and restrooms.

Provided friendly and efficient guest assistance, addressing requests and concerns promptly.

Used appropriate cleaning tools and chemicals in line with health and safety regulations.

Inspected assigned areas regularly to maintain high hygiene and presentation standards.

Worked closely with the housekeeping team to complete daily cleaning schedules efficiently.

Assisted in setting up and maintaining public spaces for events and special functions.

12/2023 to 02/2024 Public Area Attendant

Golden Tulip Hotel – Nairobi, Kenya

Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.

Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.

Conserved energy consumption through prudent use of electricity while performing daily tasks such as vacuuming, mopping, and dusting.

Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.

SKILLS

Cleaning proficiency

Tour guiding expertise

Safety awareness

Teamwork orientation

Flexibility

Initiative-taking

EDUCATION

03/2023 Diploma In Hospitality Management

Kenya Utalii College - Nairobi, Kenya

2022 High School Diploma

Morning Star High School - Nairobi, Kenya

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