Virtual Assistant Customer Service

ABDULMALIK AMINAT TEMITOPE

*******************@*****.*** (+234) 070******** linkedin Lagos, NGA

Detail-oriented Virtual Assistant with 2+ years’ experience in administration, customer service, and social media management. Skilled in managing calendars, inboxes, and tasks, coordinating projects, and providing high-level executive support. Proficient in Google Workspace, Microsoft Office, and Canva, with certifications in Virtual Assistance, Customer Service, and Soft Skills. Known for adaptability, confidentiality, and delivering efficient, results-driven support in remote and hybrid settings. PROFESSIONAL EXPERIENCE

Virtual Assistant / Administrator (NYSC)

Nigerian Television Authority MAR 2024 - JAN 2025

● Managed executive schedules, meetings, and calendars, ensuring smooth coordination.

● Handled emails, correspondence, and follow-ups on behalf of senior executives.

● Conducted market research and prepared reports to support decision-making.

● Coordinated with clients, partners, and internal teams to resolve issues and maintain strong relationships.

● Organized meetings, prepared documents, and ensured policy compliance. Social Media Virtual Assistant

Flame&Flair OCT 2024 - JAN 2025

● Designed and executed content strategies on Instagram and TikTok, growing followers by 10% and website traffic by 15%.

● Created and scheduled engaging content (posts, stories, reels, videos) using Canva, CapCut, and InShot.

● Monitored inboxes and direct messages, engaging with customers to build brand trust.

● Analyzed engagement metrics to guide strategy adjustments. Customer Service & Administrative Support

Tops Store 2016 – 2017

● Delivered prompt customer support via phone and in-person, resolving inquiries and complaints effectively.

● Maintained accurate records of customer interactions and feedback for continuous improvement.

● Supported sales staff with daily administrative tasks. Teacher (Internship)

Ivyhill College Sept 2022 – Nov 2022

● Designed and facilitated engaging lessons while managing student progress.

● Built positive relationships with parents and guardians through effective communication. VOLUNTEER EXPERIENCE

Saburi Ademola Foundation 2024

● Assisted in organizing community workshops and outreach events.

● Collaborated with local organizations for food and resource distribution.

● Educated participants on food safety practices.

EDUCATION

UNIVERSITY OF ILORIN

B.Ed Guidance and Counselling, University of Ilorin (2023) - Second Class, Lower Division (GPA: 3.43) TRAINING AND CERTIFICATION

Coca-Cola Youth Empowerment December 2024

ALX Africa Virtual Assistant November 2024

Jobberman Soft Skills January 2025

Customer Service Foundation March 2025

KEY SKILLS

Virtual Assistance & Admin: Scheduling, Calendar & Email Management, Document Prep, Data Entry, Travel Arrangements, Client Support

Tech Tools: Google Workspace, Microsoft Office, Asana, Trello, Notion, Canva, CapCut, Meta Business Suite

Customer Support: Phone & Email Etiquette, CRM Tools, Conflict Resolution, Order Handling

Social Media Management: Content Creation, Analytics, Engagement, Community Management

Core Strengths: Adaptability, Confidentiality, Time Management, Emotional Intelligence, Attention to Detail

SOFT SKILLS

Adaptability, Attention to Detail, Confidentiality, Emotional Intelligence, Strong Work Ethic.

SPOKEN LANGUAGES: English - Native/Bilingual, Yoruba - Conversational.

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