Project Management Customer Service
Resume:
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PERSONAL DETAILS
Pelican Park, South Africa 7942
*********@*****.***
SKILLS
Project management and administration
Engineering change management
Client relationship management
Risk assessment and mitigation
Stakeholder engagement strategies
Configuration management
KEY ACHIEVEMENTS
Awarded Standard Bank Blue Star Award Customer Service Excellence
MTN Y'ellow Award for Customer Service Excellence
CUSTOM SECTION
MS Office set
ISO 9001
ISO 13485
Dropbox
Sharepoint
MS Access
MS Projects
Oracle CRM (Siebel)
SAP CRM
MS Teams
Team Center
SAP ERP systems
WEBSITES, PORTFOLIOS, PROFILES
www.linkedIn/philisa/m.com
COURSEWORK
Dynamikos Health and Safety Training Institute, First Aid I, II and III
Getsmarter – UCT Online Short Course, Fundamentals of Project management (10 weeks)
WEBSITES, PORTFOLIOS AND PROFILES
www.linkedIn/philisa/m.com
REFERENCES
Moleboheng Ralenkoane, Lesole I- H, Operations and Finance Manager, 060*******, +974********
Samantha Munro, Unique Group, Project Manager, 021*******, ********.*****@***********.***
Dynamic +- 8 years of experience in Projects Administration, managing project life cycles from initiation to completion. Garnered impressive expertise in optimizing workflows, overseeing budgets, mitigating inherent risks and ensuring compliance with regulatory standards through risk audits. Developed simplistic processes to enhance efficient stakeholder engagement. I am results driven and passionate about leveraging analytical skills to drive project success and to constantly improve team productivity across diverse sectors. I have solid communication skills in 8 of South African languages.
EXPERIENCE
April 2025 - Current
Senior Project Management Administrator Milkor Integrated Systems
Project management -Overseeing Air Diving projects from start to finish, ensuring timely completion and budget adherence.
Technical Diligence – Conducting technical feasibility studies, reviewing project designs and suggesting improvements.
Project Management – Overseeing oil and gas projects from start to finish, ensuring timely completion and budget adherence.
Stakeholder Engagement – Collaborating with external clients and internal teams to ensure successful project execution.
Risk Management – Identifying and mitigating potential risks to minimize impact on project timelines.
Oil Extraction Yield – Performing oil extraction yield calculations using industry recognized software.
Compliance, Safety, Operational and Environmental risk Audits – Assisting in Undertaking regulatory audits to ensure compliance with standard company and industry regulations.
April 2020 - March 2025
Configuration/ Engineering Change Controller Unique Group
Configuration Management – Develop, implement and maintain configuration management processes and procedures.
Change Control – Manage changes to Configuration items, ensuring that all changes are assessed, approved, implemented and documented.
Version Control – Maintain accurate records of Configuration versions, including changes, updates and revisions.
Configuration Item Identification – Identify, document and track configuration items including hardware, software and documentation.
Auditing and Compliance – Conduct audits to ensure compliance with configuration management processes and procedures.
Configuration Status Accounting – Maintain records of configuration item, status including changes, updates and revisions.
Documentation – Maintain accurate and up-to-date documentation of configuration items, changes and processes.
Training and Support – Provide training support to stakeholders on configuration management processes.
Collaboration – Work with cross-functional teams including development, testing, projects and operations to ensure configuration management best practices.
March 2015 - March 2020
Project Management Administrator Lesole IH
Company Overview: Construction Industry
Managing site office and ensuring streamlined communication between the office and sites.
Managing acquisition of skilled labour and sub-contractors.
Update and issue risk logs to manage risk.
Manage close-out process for projects.
Manage procurement for individual projects, tracking invoices and monitoring expenditure.
Assist in updating project estimates and project planning, execution and monitoring the project progress.
Process travel claims and arranging requisitioning and reimbursement of subsistence and travel claims.
Diary management.
Manage and maintain smooth and unfragmented stakeholder relationships between the project team and clients, from initial consultations and throughout the project.
Prepare specialized reports for Project Management Office in relation to project progress and initiatives.
Maintain housekeeping.
Construction Industry
April 2007 - July 2016
Customer Relationship Specialist National Home Builders Registration Council
Manage home builder registrations and renewals processing.
Process enrolment of home by contractor to ensure compliance with the Housing Consumer Protection Measures Act.
Manage complaints by creating solutions that meet customer's demands.
Manage stakeholder internal and external relations to build smooth work relations across teams and functional lines.
Manage risks in own area of responsibility.
Submit monthly reports.
Participate in roadshows and NHBRC campaigns to ensure a smooth unfragmented and consistent customer experience.
Organize and maintain manual and electronic filing.
Manage complaints and reconciliations.
January 2000 - December 2006
Client Service Consultant Standard Bank FGL
Company Overview: Banking Industry
Data capturing of home loan application forms.
Processing invoices for submission to Finance.
Attended to complaints and queries.
Conducting credit checks.
Manual and electronic filing.
Banking Industry
January 1997 - December 1999
HR Administrator Adecco Personnel Agency
Company Overview: Recruitment Industry
Assisted consultants with administration of the recruitment process.
Scheduled interviews and booked boardrooms.
Drafted employment letters and contracts.
Invited shortlisted candidates to interview.
Advised the applicants on outcome of the interviews.
Captured and processed leaves.
Distributed pay slips.
Accurate recording of HR information and statistics.
Conducted exit interviews.
Recruitment Industry
EDUCATION
01/1994
ND HR Management
Walter Sisulu School of Technology
01/1991
Matric
Wedela Technical High School
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PHILISA PORTIA MANGISA
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