Customer Service Social Media
Resume:
Malyia Matthews
Garland, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Program Specialist II
EVERSANA
December 2022 to July 2024
I answered inbound calls from patients that needed shots for they’re sugar level and also inform them of a discount that can be used as well.
Emergency Dispatch Operator
Kings III Emergency Communications-Coppell, TX
July 2021 to November 2022
Answer the phone for passengers trapped in the elevator we will contact Fire Department or Elevator Company getting help for the passenger. We also monitor the help emergency phones if someone needs police for an emergency situation we dispatch Police to the location. help phones by the pools if someone was drowning we will contact EMS to be dispatched to the location. Social Media Analyst
Genpact-Richardson, TX
April 2020 to May 2021
I would have to take down negative reports from Facebook see if it was appropriate or if it may need to be taking down because of the severity the job this job included typing and analyzing a bit of customer service.
Opening and Closing Manager
Walgreens-Dallas, TX
November 2018 to January 2020
I was in charge of closing and sometimes opening at Walgreens, my job duties required me giving lunch and breaks making sure my team members are providing excellent customer service to the customers, as well as running the pharmacy area and the photo department. Counting down cash registers and keeping a log of the money we've made for the day balancing drawers and locking down the store. Service Manager
Safeway
August 2017 to October 2018
I was in charge of the front end (cashiers) the seafood, deli,and floral department,while closing the store and locking up. My job also covered making sure my team received lunch and breaks on time resolve any conflicts the the customer or team member would have. Amongst many more duties count down 6 cash registers the wipe downs I was also in charge of the baggers making sure all carts are in before closing and letting them go home for the day.
CSR - Customer Service Representative
PLS Financial Services-Dallas, TX
December 2016 to March 2017
Temporary
Call Center Representative
PEG-Mesquite, TX
January 2016 to October 2016
Correct customers online orders and try to keep them in business with us. Cashier
Big Lots-Garland, TX
January 2015 to December 2015
Cashier
Arbys Restaurant Group, Inc.
September 2014 to December 2014
Education
High school or equivalent
Garland High School
Skills
• Customer Service (3 years)
• Service manager (1 year)
• Call center representative (Less than 1 year)
• Restaurant Experience
• Retail Sales
• Management
• Technical support
• Analysis skills
• Typing
• Social Media Management
• Microsoft Excel
• Digital marketing
• Social media management
• Sales
• Marketing
• Analysis skills
• Typing
• Windows
• Retail sales
• Cash handling
• Cash register
• Documentation review
• Communication skills
• Banking
• Financial services
• Customer service
• Microsoft Office
• English
• Childcare
• Experience with children
• Working with people with disabilities
Certifications and Licenses
Certified Professional Coder
Certified Coding Specialist
Assessments
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I'm good at anything, I catch on fast, I'll be a great employee I strive to be excellent meaning I'll strive to be excellent in WHATEVER I DO! I look forward to working with you.
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