Customer Service A Team
Resume:
Dear Sir or Madam,
I am writing to you with great interest and enthusiasm, as my skills and qualifications meet your requirements for this position. Therefore, I am submitting my resume for your review and consideration. Please allow me to explain briefly the contribution I would make with your organization.
Throughout my 25+ year career in administration and customer service I have demonstrated proficiency in all core office management functions, including internal/external communications, data and records management, contract preparation, HR, bookkeeping, meeting scheduling, and task prioritization. In short, I can manage an office without supervision but also work well as a team player, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters.
I have always handled my customers and/or patients with professional customer service. I always greet and speak with everyone with kindness and a smile. My passion for supporting others and my dedication to delivering exceptional service are the driving forces behind my career achievements. Adapting easily to new environments, I am quick to learn industry-specific systems and procedures. I embrace challenges as opportunities for growth and consistently strive to exceed expectations. My work ethic is rooted in reliability, attention to detail, and a commitment to continuous improvement. I believe that a friendly, empathetic approach is essential to building trust and rapport with both colleagues and clients. These qualities, combined with my extensive hands-on experience, enable me to contribute meaningfully to any organization. Thank you again for considering my application. I look forward to the possibility of joining your team and making a positive impact.
My resume will detail the required skills and background you seek. I would welcome the opportunity for an interview at your convenience, and I thank you in advance for your time and consideration.
Sincerely,
Karla Ferguson-Granger
5900 Carolina Trail
Roanoke, Va 24019
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Objective To obtain a challenging position where I can use my experience to benefit my employer.
Experience May 2019-May 2020 Gastroenterology Consultants of SW VA Front Desk Receptionist
Answered incoming calls to schedule/cancel appointments utilizing G-med.
Routed incoming calls to the correct lines.
Greeted and checked in/out inhouse patients utilizing G-med to retrieve patient demographics and used Apple tablet to complete check ins and signing of consent forms.
Handled incoming and outgoing referrals.
Retrieved records from other providers.
Checked in telehealth patients.
Verified insurance information.
Other duties included faxing, collecting co-pays, collected specimens, filing, wiped down waiting room daily, opening/closing office, counting collected monies daily.
HIPPA and OSHA trained.
Satisfying our patients with outstanding customer service. Jan 2001-Nov 2017 R.L. Ferguson & Co.
Office Manager
Satisfying our customers with outstanding customer service.
Prepare new bids to potential customers and renew existing contracts utilizing Microsoft Word and Outlook.
Responsible for all medical and dental benefits.
Responsible for sending out monthly statements.
Handle all accounts receivable and accounts payable utilizing Microsoft Excel.
Meet with and greet prospective clients.
Answer phones, filing, faxing, copying, multi-tasking and other general secretarial duties.
Sep1998-Nov2000 Delta Dental Plan of Virginia
Swat Team Representative/Insurance Auditor
Handled all checks that came into Benefit Services (doctors’ filing error, DDPVA paying error) utilizing Microsoft Word and Excel.
Handled bulk adjustments for DDPVA’s largest accounts including Philip Morris, General Dynamics, and TRW.
Worked as a team player on the Swat team.
Benefit Services Representative
Answered an average of 130 calls a day regarding benefits and claims, from subscribers and/or providers.
Assisted in training new Benefit Services Representatives.
Completed the Dental Learning System.
Making sure customers received outstanding customer service. Jun1998-Sep1998 North County Physical Therapy
Physical Therapy Assistant
Completed all office work including dictation utilizing Microsoft Word, Excel, and Outlook, making appointments utilizing Medic, answering the phone and filing.
Verified insurance eligibility, preauthorization’s, and scheduling.
Making sure the patients received outstanding service.
Assisted all patients with their daily exercise.
Sterilization of all equipment and patients’ rooms. Nov1996-Jun1998 Hecht’s (now bought by Macy’s)
Customer Service/Sales Associate
Commission Sales for shoe department.
Daily audits and deposits of all monies in the shoe department.
Making sure customers receive outstanding service. Assistant Manager
Sales and merchandising for the dress department.
Assisted in training new employees.
Daily audits and deposits of all monies in the dress department.
Making sure customers receive outstanding service. Apr1996-Nov1996 Dr. O.W. Clifton
Orthodontic Assistant
Trained on site to perform orthodontic procedures to include: bending of arch wires, tying in wires, developing of x-rays, placing separators, instruction in dental hygiene, taking impressions, removal of braces, polishing of teeth and taking pictures of teeth for before and after braces placement and removal.
Making sure the patients received outstanding service. Nov1993-Jan1996 Hecht’s (now bought by Macy’s)
Customer Service/Sales Associate
Sales for numerous departments of the store.
Making sure customers receive outstanding customer service.
Daily audits and deposits of monies.
Placement and unpacking of stock.
Education 2000-2000 VA Western Community College
Microsoft Word Intermediate Certification
Microsoft Excel Intermediate Certification
1994-1995
One semester in Paralegalism.
1994 Graduate of Northside High School—Roanoke, VA
Honor Student with 3.6 GPA
Completed all advanced courses.
Secretary and Pianist to Choir Director.
Aided in working with Mentally Challenged Students.
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