Customer Service Business Development

Stephen Achilli

Lewiston, NY ***** 716-***-**** ****************@*****.*** WWW: Bold Profile

Team-oriented and service-focused detailing professional experienced with cars, vans and SUVs. Handle fast paced demanding work with great physical stamina and adaptability to changing demands. Reliable, punctual and hardworking.

Detail-oriented Car Detailer offers proven customer service and time management abilities. Knowledgeable about washing and waxing techniques and thorough in completing cleaning work. Thrives under pressure and consistently satisfies customers.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Automotive Electronics

• Advanced Diagnostics

• Upholstery Repair

• Tire Services

• Drivetrain Repair

• Paintless Dent Repair

• Exhaust Systems

• Detailing Services

• Wheel Alignments

• Spindle Alignment

• Tapping operations

• Reaming Operations

• Manual Machining

• Adaptive Machining

• Inventory Control

• Product Sales

• Client Account Management

• Business Development

• Payment Processing

• Sales Development

• Efficient Packing

• Sorting and Stacking

• Heavy Lifting Proficiency

• Proper sanitation

Summary

Skills

• Thread cutting

• Deburring Techniques

• Speeds and Feeds

• G-Code Knowledge

• Efficient cleaning

• Supply Restocking

• Kitchen station support

Automotive Detailer, 06/2024 - Current

Northtown Automotive – Amherst, NY

• Washed, waxed, and buffed vehicle bodies to achieve professional shine.

• Collaborated with team members to ensure quality and timely task completion.

• Exceeded performance expectations while maintaining efficiency during peak hours.

• Performed daily washing of cars and trucks for auto dealership.

• Enhanced customer satisfaction through thorough interior and exterior detailing services.

• Fostered teamwork by sharing knowledge and expertise among employees.

• Assisted in training new hires on company policies and detailing techniques. Sales Associate, 01/2024 - 04/2024

Target – Niagara Falls, NY

• Helped customers find specific products, answered questions, and offered product advice.

• Engaged customers in friendly, professional dialogue to determine needs.

• Answered incoming telephone calls to provide store, products and services information.

• Developed trusting relationships with customers by making personal connections.

• Worked with fellow sales team members to achieve group targets. Auto Body Technician Assistant, 01/2023 - 12/2023

West Herr – Lockport, NY

• Work with the technicians to get vehicles fixed as efficiently as possible

• Help the detailer when needed

• Make sure customers are satisfied with the work done the cars

• Drive customer cars to dealerships to be delivered

• Drive to part stores to pick up parts if needed

• Make sure the technicians have the parts they need

• Inspected repaired vehicles for quality assurance prior to delivery to customers.

• Applied touch-up paints to cover small scratches or blemishes on the surface of a vehicle.

• Followed established safety procedures when operating machinery.

• Cleaned, buffed, and polished painted surfaces of vehicles.

• Organized inventory items in the storeroom according to part numbers and descriptions. Experience

• Installed body parts such as bumpers, fenders, doors, windows, and moldings.

• Disassembled damaged parts of vehicles in order to repair them properly. Package Handler Seasonal, 10/2022 - 12/2022

UPS – Niagara Falls, NY

• Assisted in loading delivery trucks with prepared packages.

• Scanned and sorted packages according to destinations and service type using handheld scanner.

• Sorted packages to appropriate slide, line or belt for final distribution. Dishwasher, 06/2022 - 09/2022

Cask & Cow – Lewiston, NY

• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.

• Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis. Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.

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• Backed up kitchen team members during heavy work periods to maximize team coverage.

• Maintained assigned areas to keep organized and clean by mopping floor. High School Diploma: 06/2022

Lewiston Porter Senior High School - Youngstown, NY Project Based Engineering : Engineering, 06/2022

BOCES Niagara - Sanborn, NY

Education and Training

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