Los Angeles Customer Service

Dalen W. Carlson

n Los Angeles, CA

)n **********@*****.*** n 717-***-****

Professional Summary

Versatile professional with 10+ years of experience in people-focused roles including acting, rideshare operations, and hospitality. Skilled communicator with proven ability to manage schedules, solve problems quickly, and deliver exceptional customer experiences. Seeking to pivot into a remote support or administrative role where strong communication, organizational, and technical skills can provide immediate value.

Core Skills

- Strong interpersonal & communication skills

- Fast and accurate typing (high WPM)

- American Sign Language (ASL) – developing proficiency

- Customer service & client relations

- Scheduling & calendar management

- Problem solving & conflict resolution

- Remote tools: Zoom, Google Workspace, Microsoft Office

- Encouragement, motivation, and team support

Professional Experience

Uber & Lyft — Driver / Independent Contractor

Los Angeles, CA 2016 – Present

- Completed thousands of safe, on-time rides with 5-star ratings.

- Managed navigation, scheduling, and logistics in a high-demand environment.

- Delivered excellent customer service and resolved conflicts quickly under pressure.

- Demonstrated reliability, self-motivation, and strong organizational skills as an independent operator. Actor — Self-Employed

Los Angeles, CA 2014 – Present

- Developed discipline, adaptability, and strong communication skills through professional acting work.

- Collaborated with diverse teams including directors, producers, and cast members to achieve creative objectives.

- Built resilience and focus under high-pressure, deadline-driven environments. Hospitality Roles — Valet & Bartender

Various Locations Pre-2014

- Delivered high-quality guest service in fast-paced hospitality environments.

- Managed multiple priorities simultaneously while maintaining attention to detail.

- Strengthened interpersonal and customer relations skills working with diverse clientele. Target Roles

- Remote Administrative Assistant / Virtual Assistant

- Customer Support Specialist (Chat/Email)

- Remote Data Entry / Scheduling Coordinator

- Social Media Support / Community Manager

Contact this candidate