Customer Service Representative
Resume:
Brittany Spears
Denver, Co ***05
Objective
Dedicated and personable customer service representative with over 5 years of experience in high-volume call centers. Seeking to leverage my communication skills and problem-solving abilities to enhance customer satisfaction and drive brand loyalty at Company.
Professional Experience
Customer Service Representative
Commits, Aurora, Colorado
March 2020 – Present
• Managed an average of 50 customer interactions daily, addressing inquiries and resolving issues related to products and services.
• Achieved a customer satisfaction score of 95% through effective communication and problem resolution.
• Trained 10 new hires on customer service protocols and systems, contributing to a 20% decrease in onboarding time.
• Utilized CRM software to track customer interactions and streamline service requests, enhancing operational efficiency. Sales Associate
Retail World, Aurora, Colorado
June 2017 – February 2020
• Provided exceptional customer service in a fast-paced retail environment, achieving recognition as Employee of the Month on three occasions.
• Assisted customers with product selection, upselling and cross-selling complementary items, resulting in a 15% increase in sales.
• Handled returns, exchanges, and complaints with professionalism, maintaining a positive store atmosphere.
• Developed product knowledge to assist customers effectively and provided feedback on inventory based on customer preferences. Education
Bachelor of Arts in Sociology
University of Colorado Boulder, Boulder Colorado
May 2013
Skills
• Excellent verbal and written communication skills
• Proficient in CRM software (Salesforce, Zendesk)
• Strong problem-solving and conflict resolution abilities
• Ability to work in high-pressure environments
• Team-oriented with a positive attitude
Certifications
• Customer Service Excellence Certification, 2021
• Conflict Resolution and De-Escalation Training, 2020
**********@*****.***
Contact this candidate