Administrative Assistant Human Resource
Resume:
Curriculum Vitae
Dora Ndumba / **/**/2021 / 17:08:44
Dora Ndumba
+260********* / +260*********)
**********@*****.***
House No.92, 14
th
street Town Center,Chingola Zambia.
Personal Profile
A result-oriented individual with a good and strong personality aiming to work in an organization with a vision that I can help achieve. Highly energetic and driven administrative representatives constantly achieve targets, exceeds client networks, and accomplish company objectives with exceptional communication, interpersonal, and leadership skills. Easy going by nature and able to get along with both clients, work colleagues and senior managers when providing comprehensive administrative support for day-to-day operations of an organization. Experience
MTN ZAMBIA CHINGOLA – 1/8/2024 to 1 /07/2025.
Sales support relief staff
Provide excellent customer yellow experience
Sale bundles to customers
Sale talk time to customer
Sale phones to customers
Handle all customer queries and requests.
Give a monthly traffic count
Offer pin reset to customers
Manage stock
Manage reversal transactions
Opening of mobile money accounts
Manage the unblocking of mobile money accounts
Manage customer tier upgrades
Manage Sim card verification of details
Manage customer change of details
Personal Information
Date of Birth – 17
th
December,1992.
Place of Birth – Lusaka.
Country of Residence - Zambia.
Nationality – Zambian.
N.R.C Number – 290452/17/1.
Language - English, Bemba,
Nyanja.
Marital status – Married.
Religion – Christian.
Health – Fit.
CURRICULUM VITAE
Page 2 of 5
Curriculum Vitae
Dora Ndumba / 01/01/2021 / 17:08:44
Manage editing of customer details
Sim replacements
Engie Energy Access - 2018 to 30/12/2022
Service Center Officer
Manage and supervise service center staff.
Manage all stocks received at the service center and supervise all drives as they deliver stock within Chingola.
Maintain positive relationship with prospective customers.
Meet personal and team sales targets.
Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.
Provide excellent customer service to all Engie Zambia customers.
On sales unit inventory, service unit inventory, and customer data handling and management. Serve as a liaison between the customer and Engie.
Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources.
Diagnose technical issues with the customers’ units and support in the swapping process.
Provide accurate product information to customers and not oversell or lie to customers on product capabilities.
Supervise and monitor the collection and disbursement of sales unit inventory across point of sales territory.
Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the service center.
Assist with product development through conducting field tests and surveys when required.
Help collect data on customer feedback and satisfaction. Provide regular reports.
Ensure all Engie Energy Access customers have a great end-to-end customer experience.
Make courtesy calls to Engie Energy Access customers as requested.
Entering accurate and honest information into Engie Energy Access data systems.
Ensuring data entry is high quality so that data can be used to better serve customers.
Customer Experience and support
Educate customers on product benefit, payment models and warranty procedures
Promote product upgrades and value – added services
Ensure consistent performance across team
Submit daily weekly, and monthly reports on sales, performance and market insights Engie Energy Access- 25 Sept 2017 – 1st Feb 2018
Customer Service Representative
Page 3 of 5
Curriculum Vitae
Dora Ndumba / 01/01/2021 / 17:08:44
Creating exceptional customer experience.
Receiving customers and treating them with respect and dignity.
Making courtesy calls to Engie customers as required.
Escalate unresolved issues or questions to my immediate supervisor.
Support in building a conducive environment for both internal and external customers.
Demonstrate an in-depth understanding of the customer finance agreement.
Demonstrate the ability to diagnose and resolve technical issues with ready pay and other accessories.
Capturing data of high quality that can be used to better serve customers.
Educate customers on finance agreement they are signing and commitment they are making to Engie.
Remaining empathetic and compassionate while dealing with and managing customer’s complaints.
Exercising patience with customers and following up on all customer issues until they are fully resolved.
Phoenix Professional Services Limited - Oct 2016 to Sept 2017 Outbound/Telemarketing Associate
Marketing MTN products as well as asking the clients about their experience with the MTN.
Calling clients on behalf of MTN Zambia about their experience with the MTN network.
Offering customer care services to MTN clients.
Contacting clients to get feedback on how they would rate the service they were offered at the MTN service centers as well as the call center.
Validation of sim card registration data for sim card activations.
Approval of sim card registration data for sim card activations. Electoral Commission of Zambia - June 2016 to August 2016 EDUCATION AND
QUALIFICATIONS
Currently in my 3rd Year
pursuing a Bachelors
Degree in Human Resource
Management at Mulungushi
University.
National Institute of Public
2011 - 2012
Diploma in Public
Administration
Administration College
Lusaka City Council Fire
Authority
2019
Fire Safety Management
Certificate
Fenix International - 2018
Certificate of Recognition
for Typing Course
Fenix International - 2018
Certificate of Recognition
as a Fastest Typer
Fenix International - 2018
Certificate of Participation
in Fenix Flames 2.0
World Class Computer
College
2013
Microsoft Office
Certification
Chibombo High School
2008 - 2010
Grade 12 GCE Certificate
Choma Secondary School
2006 - 2007
Grade 9 Certificate
Adastra Basic School 1999 -
2005 Grade
7 Certificate.
Page 4 of 5
Curriculum Vitae
Dora Ndumba / 01/01/2021 / 17:08:44
Voter Education Facilitator
To help participants gain civic knowledge and voter information through the conduct of voter education activities.
To present voter education in such a way that participants gain the skills and ability to act on the basis of their individual rights and to register as voters.
To help participants to develop values of participation, tolerance, fairness, honesty, accountability, transparency and respect for human rights.
Distribute and arrange for the display of voter education resource materials in the locations we were working from.
To educate the citizens on the voting exercise and to have high voter turnout during the election.
Omni Contractors - May 2013- May 2015
Assistant Administrative Officer
Preparing office budgets by ensuring that all requirements including stationery are adequate.
Filing all administration correspondence and retrieve when required.
Binding, Photocopying, typing, printing and making tender documents.
Handling bank deposits, cashiering responsibilities, processing payments, issuing receipts and reconciling daily cash transactions.
Entering data into the system.
Receiving and attending to clients.
Manage incoming correspondence and emails including that of a sensitive nature.
Manage own workload and activities.
Organize logistics support for incoming teams, book hostels, training venues and transportation.
Provide Comprehensive Administrative and logistical support
Support projects by developing and identifying the resources required ensuring all materials are present.
KEY SKILLS AND
COMPETENCIES
Strong communication and
interpersonal skills.
Excellent telephone manner
and high standard of
communication skills.
Able to deal with highly
confidential matters
professionally and discreetly.
Good Report writing.
Able to follow instructions
Working under pressure and
composure.
Strong conflict resolution
skills.
Strong client relations.
• Motivated team player.
Detail-oriented.
Physical fitness and stamina.
Courage and decision-making.
Quick reactions.
An interest for educating the
community on fire safety.
Assertiveness and Enthusiasm.
• Good Computer skills.
• Multi-tasking ability
Hobbies
• Swimming,
• Writing,
• Researching,
• Learning,
• Watching TV,
• Charity works,
• Listening to music,
• Reading,
Page 5 of 5
Curriculum Vitae
Dora Ndumba / 01/01/2021 / 17:08:44
References
1. Pastor Alex Mulenga
Pentecostal Assemblies of God
Chibombo
Cell: +260-***-***-***
2. Precious Lushito
Team leader - phoenix professional services limited Cell: +260-***-***-***
3. Ntumba chinoya
Administrative officer -omni construction
Cell: +260-*********
*********@*****.***
4. Maggie Chinyemba.
Team Lead- Engie Energy Access
Cell: +260-***-***-***
5. Numbi Richard
Mtn Zambia Human Resource Manager.
Cell: +260-***-***-***
*******.*****@***.***
Contact this candidate