Scrum Master Software Development
Resume:
Ram Prusty
*************@*****.***
SPC SAFe 6.0 PMP PSPO PSM Transition Manager Certified
PROFESSIONAL SUMMARY:
Experienced Business and IT professional with a proven track record of using Agile Methodologies and best practices to enhance/improve different business processes and service delivery.
Strong business acumen, technology foundation, managerial skills, and ability to influence teams to deliver strategic software development initiatives across multiple industries, including Finance, Banking, Trade Life Cycle, e-Commerce, Retail, Telecommunication, Wealth Management, Capital Markets, Healthcare & Insurance in terms of Functional and Technical aspects.
Certified SPC, PO, and Scrum Master with an in-depth understanding of all phases of SDLC with a focus on taking projects from conceptualization through implementation using agile development techniques.
Proven Experience in adopting critical engineering practices like Continuous Integration, Test Driven Development, DevOps, XP, Kanban, etc., to improve the quality and reliability of the team's deliverables using the Scaled Agile framework.
Proficient in Requirement-gathering techniques ranging from interviews, questionnaires, Joint Application Development(JAD) sessions, and job shadowing to storyboarding and prototyping.
Successful Scrum Master/PO with extensive experience in facilitating daily Scrums, Sprint Grooming/Planning, Sprint Demo, System/Solution Demo, and Retrospective, ensuring quick inspection and proper adaptation processes, contributing to the successful deliveries by the team.
Mentor and pair with Teams to become true Agile & SAFe Champions by revisiting and refining new & existing processes, thereby improving overall productivity and reducing waste in every stage of product/project development & delivery.
Expertise using Agile lifecycle management platform tools such as Jira, ADO, Kanban, and Rally.
EDUCATION:
MSITM from Campbellsville University, Kentucky, 2018
MBA from West Coast University, Central America, 2006
Bachelor's Degree, Utkal University, 2002
TECHNICAL SKILLS:
Environment: Java, ServiceNow, CMDB, Agile PLM, Fiserv API, Swagger, Sequence Diagrams, MicroServices, IoT, REST web services, JSON.UX/CX, SAP, TDD (Test Driven Development), Git Repository, Salesforce, SonarQube
Cloud Platform: Amazon Web Services (AWS), Genesys, Azure, OpenStack
Databases: SQL Server, MS Access, Oracle
Methodologies: Agile, SDLC, Waterfall, JAD, RUP, SCRUM Framework, KANBAN, ScrumXP, TDD, BDD, CI/CD
Dashboard Tools: JIRA, Confluence, RALLY, SmartSheet, Tableau 8.x, 9.x, Miro, Mural, Azure DevOps(ADO), TFS
Other domain tools: IVR, APIs, Saving Information Repository Database(SIR), Rational Rose, Bloomberg, Mosiki(Reconciliation tool), Actuate(Reporting tool), GoSystem, Summit, and On Demand. MIS3, DB VALS, GDD2, ADP, ICI IMPACT, Sentry, CMDW, Magellan, Gold, KONDOR. SIR DB, CLIPs, OneFPT.
Modeling Tools: SmartSheet, MS Project 2013, Rational Rose, UML, MS Visio.
PROFESSIONAL EXPERIENCE:
Client: Northern Trust May’2021 to Date
Job Title: APO/Scrum
Location: Chicago, IL - Remote
Description:
Team 1: This is a goals-driven wealth management project in Northern Trust. The application is developed to make it easier for clients to set goals, work with them to balance their portfolios and assets, and provide a plan for achieving them. For the Wealth passport application, translate the requirements into agile stories, work with the product owner, and prioritize, groom, and maintain the backlog.
Team 2: This project's scope is to transition two operations into vendor-provided products. The transition of VisionIP to ImageCentre and LockBox payment to Deluxe Lockbox solution. This change will support the strategy of the growth expectations of the business.
CAB Operations is a unique and key business that specializes in supporting the banking needs of Property Management Companies(PMCs) & their various Homeowners Associations(HOAs).
VisionIP is used to review & Process deposits received in the CAB Operations, which will be transitioned to FIS ImageCentre. And the Lockbox payment to the Deluxe Lockbox solution.
Elevated Customer Satisfaction by 20%:
oStreamlined the user experience for a 12,500-item e-commerce catalog by gathering user feedback and implementing targeted improvements.
oEnhanced Team Efficiency by 15%
oLed product teams adopting Agile methodologies, leveraging a detailed Confluence repository for onboarding, retrospectives, System demos, Jira sprint tracking, UAT handover reports, and KPI-driven documentation.
oRefined Jira Cloud workflows, issue types, permissions, and project settings and developed diverse dashboards for comprehensive visibility and tracking, including weekly overviews, team-specific data, resource allocation, and testing metrics.
Accelerated Planning Efficiency by 30%:
oFacilitated visual alignment and efficient product planning, boosting team collaboration by tracking sprints, timelines, milestones, and dependencies in Jira Roadmaps/Timeline.
Boosted Team Engagement by 30%:
oEstablished the Developer and Scrum Master Community of Practice, significantly enhancing team engagement and collaboration, which led to continuous improvements and cost reductions in architectural and coding solutions.
Responsibilities:
Delineate the project's scope, objectives, deliverables, and timelines. Formulate a comprehensive project plan outlining distinct milestones.
Hygiene the backlog by proactively prioritizing items, leading backlog grooming, and monitoring meaningful Agile metrics to gain valuable insights into optimizing team dynamics.
Implementing the Scrum & Kanban principles, practices, and ceremonies within the team and organization.
Monitored key Kanban metrics, including lead time, cycle time, and throughput, to identify areas for improvement and implement effective solutions.
Utilized the Kanban board to track dependencies across teams, helping proactively identify and resolve blockers.
Knowledge of Java & AWS DevOps tools and services like CodeCommit, CodePipeline, CodeBuild, and Conduct Agile 1-0-1 during PI, including training teams, stakeholders, and leaders on Agile principles, practices, and frameworks.
Release Management, Monthly enterprise releases, and interim releases.
Conduct a retrospective after every release.
Preparing run-down reports for stakeholders' communication during releases.
Strong grasp of compliance requirements for the Annuity wealth Management tools outlined by organizations like FINRA (Financial Industry Regulatory Authority) and SEC (U.S. Securities and Exchange Commission), maintaining stringent financial sector regulations.
Deep knowledge of various annuity products, including fixed, variable, and indexed annuities. Ability to translate business requirements related to annuity products into user stories and tasks for the development team.
Ensure adherence to the PI Planning agenda, timeboxing, and ceremonies.
As an Agile expert, impart knowledge to team members on Agile principles, practices, and the SAFe framework.
Maintain RAID log in developing risk mitigation plans to minimize the occurrence and severity of risks.
Experience using Microsoft Projects to create detailed project schedules, establish baselines, Tracking Progress, Analyzing Schedule Performance, Adjusting Schedules & Communicating Schedule Updates.
Proactively identify potential sources of conflict before they escalate. They pay attention to signs of tension or disagreement and address them promptly to minimize the impact on project progress.
Client: Humana
Job Title: Scrum Lead Oct 2020 - May 2021
Location: Louisville, KY
Description: It is an Agile, lean model that drives new products (Healthcare Insurance with eCommerce), processes, and solutions in the shortest time, which will help drive Humana’s vision for the future of an integrated, horizontal experience for Humana’s consumers and the business. The project will integrate tools and capabilities to deliver improved Customer Journeys (Medicare & Medicaid) and drive a trusted, connected, and meaningful experience.
Boosted Portfolio Management Efficiency by 15%: Collaborated with the Scrum Masters Community of Practice (CoP), Product Owners, and team members, accelerating product milestones and optimizing portfolio management.
Increased Stakeholder Visibility and Decision-Making by 20%: Developed and maintained comprehensive dashboards to track product metrics, providing stakeholders with data-driven insights that enhanced decision-making processes.
Enhanced Cross-Functional Team Collaboration by 10%: Promoted team cohesion and continuous improvement through clear goals and communication, facilitating effective cross-functional ceremonies and resolving dependencies across multiple product teams.
Responsibilities
Fulfills the functions of an SAFe Agile Scrum Master; runs the software development planning and delivery process,
Coordinate cross-functional agile teams, Product Management, Agile PMO, and Leadership to drive delivery.
Providing servant leadership and building multiple high-performing Agile teams
Look for ways to strengthen teams understanding of Agile / Scrum concepts and principles
Ensure Scrum and Kanban practices are used and improved within and across teams.
Facilitated retrospectives focused on analyzing Kanban metrics to drive continuous improvement and address workflow issues effectively.
Bring transparency to Business and IT organizations about development and grow trust
Managing Product development/implementation using AWS cloud infrastructure, Platform Integration of various applications/tools from Current State to Future State. Build current customer Journey and map pain points.
Collaborate with stakeholders to gather and document business requirements related to AWS Cloud application modernization projects. Conduct interviews, workshops, and research to understand and translate business needs into functional requirements.
Collaborate with architects, developers, and other technical teams to design solutions that leverage AWS Cloud services for application modernization. Ensure alignment with business requirements and industry best practices.
Integration of web applications & IoT devices using .NET applications, considering performance, security, and usability.
Acquired practical exposure with Continuous Integration/Continuous Delivery tools like Jenkins and Bamboo to merge development with testing through pipelines.
Define future state journey and map applicable capabilities (Epics) and Sub capabilities(features) by journey stage.
Leading the project planning process, including defining project scope, objectives, deliverables, and timelines. Creating and managing project plans, budgets, and resources.
Experience in developing and managing formal project schedules using project tracking tools like Microsoft Project demonstrates your ability to plan, monitor, and control project activities effectively.
Identifying and engaging key stakeholders, such as Medicare operations teams, IT departments, business users, regulatory bodies, and vendors. Facilitating effective communication and collaboration throughout the project lifecycle.
Review the functional & non-functional user stories with detailed acceptance criteria.
IT Impact assessment, Vision & Scope Requirement document.
Driving project timelines, milestones, documentation, and deliverables for the new service platform, including backlog grooming, story writing, system demos, and seeking guidance on prioritization and bottlenecks.
Integrating IT Teams, Scrum of Scrum (SoS) meetings, consulting with product management team leaders, team members, and other integrated teams as needed to deliver a consistent and enhanced member experience on the new service platform.
Track and report on progress/critical metrics of each PI session/iteration using appropriate tools like JIRA, ADO, Clarity, etc.) - including sprint and product burndown and velocity charts.
Client: T-Mobile Sept 2018 - Sep 2020
Job Title: Scrum Master
Location: Bothell, WA
Description: Scrum Master for the UCC Project. Implementation of Unified Communications and collaboration technology. Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web-connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Increased Serverless Payment Efficiency by 30%: Optimized secure, client-only payment transactions, removing the need for server components and reducing costs within eCommerce infrastructure.
Accelerated Project Timelines by 15%: Created comprehensive project reports that tracked product progress, pinpointed bottlenecks, and facilitated clear communication and management among stakeholders.
Enhanced eCommerce Infrastructure by 10%: Implemented cutting-edge solutions for Costco.com and Costco.ca, significantly improving the Warehouse Shopping History project and overall infrastructure performance.
Responsibilities
Scrum master for all the back developments of UCC project enhancements based on Acceptance Test-Driven Development (ATDD)
Migrating transport/delivery analytics application to AWS cloud and application enhancement.
Understanding and facilitating SAFe ceremonies, including PI (Program Increment) Planning, Inspect and Adapt (I&A), and System Demos.
Assessing the Scrum Maturity of the team and organization and coaching the team to higher maturity levels at a sustainable and comfortable pace for the team and organization.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Demonstrable the ability to create business cases, Use Cases, and User Stories
Improved team velocity by incorporating capacity planning into sprint planning sessions.
Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, emphasizing healing and problem-solving.
Facilitating getting the work done without coercion, assigning, or dictating the work based on the Web Development Agile Pod Model.
Advocate for adopting Kanban principles and practices within the organization, helping to overcome resistance to change and promote a culture of agility and continuous improvement.
Facilitating discussion, decision-making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.
Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners, and Technical Leads within T-Mobile.
Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings. And Familiar with project management tracking tools like ADO, and Jira.
Client: JCPenney Oct 2016 - Sept 2018
Job Title: Scrum Master
Location: Plano, TX
Description: JCPenney Oracle ERP system implementation to integrate and manage its supply chain and financial operations. The new system replaced multiple legacy systems previously used by the company. DevOps Continuous upgrade and Implementation of the Digital platform of JCPenney Retail eCommerce like Performance of the website, Online payment, Order-to-Cash, Procure-to-Pay, and Data analytics, which is used to manage the records of online transactions—enhanced Digital Platform based on customer feedback and leadership requirements.
Enhanced Product Transparency by 20%:Improved collaboration between North American and European eCommerce teams by implementing tracking, planning, and reporting tools like Jira and Confluence, increasing product transparency.
Increased Efficiency of Global Cloud Deployments by 15%:Utilized Jira Align roadmaps, enhanced backlog grooming, and refined status workflows to streamline the delivery of eCommerce websites, resulting in smoother product build-outs and successful code releases.
Boosted Cross-Functional Collaboration by 10%: Facilitated effective collaboration among business, support, and vendor teams, optimizing product software deployments across global operations.
Responsibilities
Catalyzes change, guiding organizations toward a more Agile and adaptive working method.
Worked with leadership to align Agile practices with overall business goals and objectives.
Created an Agile roadmap for the transformation of Waterfall to Agile.
Support leaders in adopting an Agile leadership mindset.
Supported project releases, defects, and enhancements as the projects rolled through the delivery process.
Develop project specs, manage the project plan, and work with teams to execute plans
Exceptional documentation skills for writing use cases and functional requirement documents, and creating Activity diagrams, State diagrams based on UML Methodology, and business process flow diagrams using MS Visio.
Expertise in facilitating Release Planning, Sprint Planning, Grooming, Retrospective, Sprint/System/Solution Demos, Stakeholder Engagement & daily Scrum.
Manage schedules, project scope, assets, and overall organization to ensure requirements and delivery dates are communicated, understood, and executed.
Communicate and document project status and strategic recommendations regularly to team members and senior management; escalate issues via appropriate channels.
Effectively and efficiently plan and prioritize all resources working across the project(s) based on the scope of work and project goals.
Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
Employer: LnT Infotech Feb’ 2015 - Dec’ 2015
Client: Nordea Bank, Denmark
Job Title: Scrum Master
Location: Mumbai, India
Description: Development of a Saving Information Repository(SIR) system for an annuity wealth Management project by understanding key client objectives; and diagnosing and mapping the tool as per client requirements. The Nordic Bank uses the SIR tool to maintain the data in the GUI system. SIR is also used by other applications/clients (OneFPT, Clips, and Care) to fetch the data from SIR. The project is about understanding the functional requirements & documentation.
Responsibilities
Support Product Owner: Work closely with the Product Owner to understand the product backlog and provide a Heads-up to the team in advance for the next couple of Releases, planning, understanding the sprint scope, and prioritizing the work.
Build a high-performance team: Maintaining relevant metrics, helps the team to attain goals by resolving conflicts. Manage escalations of internal team processes and establish processes and procedures to reduce issues and improve team dynamics.
Lead the team for continuous improvement: Identify the risk and oversee the measures taken.
Eliminates Impediments: Removing obstacles to the team and protecting the team from distractions.
Planning Estimation: Guide the team to understand their capabilities, estimate the features, and commit to delivering.
Iteration goals: Encourage changes and challenge old norms to improve performance and velocity with high quality. Help the team to focus on sprint goals in context to estimation goals of incremental PI objectives.
Sprint Deliverable: Ensure the project timeline is met and all the committed task planned to deliver is completed on time.
Engage Stakeholders: Constant review of the shippable product, maintain high transparency by making them accountable for the product.
Employer: State Street Bank HCL Services (HCL) Dec’ 2012 - Jan’ 2015
Job Title: Team Lead
Location: Chennai, India
Description: Analyzing the Business requirement & Migration of 11 Hedge fund Recon Projects. Due diligence, risk assessment, risk decision-making, & Implementation of risk controls.
Responsibilities
Did Hedge Find a Reconciliation Transition of 11 clients with 21 resources? Awarded with the best Transition Manager for a smooth transition. Also certified with Transition Manager.
Analyzed process improvement ideas, implemented to process which resulted in revenue savings and bagged the Best Team Management.
Gathered and identified business requirements of the Transition.
Risk Analysis for the transition.
Preparation of Business solution documents, Impact analysis, and defect management.
Responsible for delivery of Hedge fund reconciliation services and transactional systems to the State Street IFS (reconciliations are performed using the Mosiki application and other internal proprietary applications).
Preparation of Root Cause Analysis (RCA) report for the errors and Action plans.
Ensure all aged exceptions pending resolution in the Reconciliation application are reviewed and escalated promptly.
Perform various break analyses and report the risk exposure to senior management.
Managing overall project documentation, preparing the Procedure document, and updating it regularly.
Creating awareness for driving the projects and process improvement strategy, ensuring maximum operational efficiency.
Perform process analysis, find an opportunity for improvement, liaise with various support groups, and implement the change in the process.
Employer: Ventura Technologies Network Pvt Ltd Feb’ 2012 - Dec’ 2012
Job Title: Analyst, Go System application development
Location: Chennai, India
Description: Analyze and resolve complex tax software problems, document software deficiencies, and understand the business/customer requirements.
Responsibilities
Completed various development releases without any impact.
Got an understanding of the tax system of various US entities. Analyzing & documenting the Go-system application improvement requirements.
Analyze functional test plans; develop control data, templates, and calculations to validate software features.
Responsible for the testing of assigned projects for various Income tax products.
Prepare and assist in preparing simple to complex federal and state US tax returns – C Corporations, S Corporations, and Partnerships – including extensions and estimates.
Employer: Deutsche Bank Operations India Apr’ 2006 - Jan’ 2012
Job Title: Supervisor
Location: Bangalore, India
Description: Handle the Audit confirmation Team for the New York region and have experience implementing workflow tools to Automate Trade Confirmation tools. Has contributed significantly to implementing the WFT tool as a Business Analyst, setting the parameters, testing, and training the pilot batch.
Responsibilities
Preparation of Trade Confirmation reports per regulatory and SOX requirements for various Deutsche Bank A.G. New York clients.
Reconciliation of trades like Bonds, Derivatives, Securities, Repo/Reversal Repo, Prime Brokerage, Stock loans, Mortgages, and transactional systems.
Elicit and gather requirements from business stakeholders related to mortgage lending processes.
Work closely with business stakeholders, including mortgage specialists, underwriters, and compliance officers, to understand their needs and challenges.
Facilitate workshops and meetings to gather feedback and ensure alignment on project goals.
Collaborate with QA teams and business stakeholders to define UAT scenarios and ensure that the delivered product meets business requirements.
Preparation of MIS reports for various meetings. Collected and collated data, generated periodic reports, and presented the data for Global calls.
Prepare and develop KOPs for the process.
Monitor the overall functioning of processes and conceptualize and implement measures to enhance operational efficiency.
Excellent interpersonal skills with the proven capacity to negotiate and influence, diffuse, reconcile, and remedy customer issues & escalations.
Analyzing the risk involved with the change in implementing the new tool.
Prepared Swimlane map in MS Visio for the cross-functional diagram to document the steps or activities of a process flow or workflow.
Managed all the requirements (Business Use Cases and Functional Specifications, making requirements available to all team members and maintaining requirements, design, and test cases.
Reviewing and writing Test Cases from available requirements & verifying test data.
Involved & assisted the team in Test Designing & Test Execution.
Status reports and follow-up on queries from the Client.
Participate in JAD sessions with system architects, technical teams, and other stakeholders for open and pending issues.
Participate in informal sessions with the development team to ensure design and configuration meet business requirements.
Training the end-users on the new workflow tool and training and mentoring IT security and compliance professionals; Designing security awareness training programs.
Certificates:
SPC Certified SAFe® 6 Scaled Agile
PMP certified
PSPO Certified
Certified SAFe® 4.5 Scaled Agile
Certified Professional Scrum Master
Certified System Administrator, ServiceNow
Business Analyst Professional – L&T, 2015
Master of Business Analyst – Fhyzics, 2015
Certified Transition Manager – State Street Bank, 2014
Contact this candidate