Medical Receptionist Customer Service
Resume:
Kathleen Smolka
Avon Lake, OH *****
********@*****.***
Professional Summary
Obtain a position where I can utilize and further my knowledge in the healthcare industry. Work Experience
Lead Registration Clerk
UH Amherst Beaver Creek Surgery Center-Amherst, OH March 2024 to Present
I check patients in and register them. Making sure everything is correct in the system. I am also medical records, log specimens, download all Doctors dictations and also precert surgeries along with billing. Medical Receptionist
University Hospitals-Avon, OH
March 2022 to February 2024
I check patients in, verify information, schedule appointments, answer phone..etc... Customer Service Representative
Performance Health-Avon Lake, OH
November 2016 to February 2022
A self funded Third Party Administrator.
Customer Service Experience Manager
Answer calls and assist members and providers with benefits, claim status, eligibility and any other questions they may have.
input claims-data entry
medicare repricing
vision claim reimbursement
handle prescription drug overrides and prior authorizations. Medical Receptionist
ENT and Allergy Health Services, Inc-Elyria, OH
December 2000 to October 2016
Elyria, Ohio December 2000 - 2016
Private practice with specialists in Otolaryngology and Allergy & Immunology. Medical Receptionist
• Scan and data enter patient history, physician notes, orders and insurance information into an EMR
(electronic medical record) system
• Answer incoming phone calls for patient questions, concerns and scheduling appointments
• Make outgoing phone calls to schedule procedures and contact insurance companies for benefits, precertification and claims
• Enter and verify timecards and submit payroll
• Take inventory counts of medical supplies and instruments and place inventory orders as needed
• Greet patients as they enter the office and escort patients to exam rooms Skills/Competencies
• Yearly HIPAA training and testing
• EMR (Electronic Medical Records)
• Micro MD (Patient data and appointment scheduling system)
• Paychex (Payroll system)
• Word
• Excel
Education
High school diploma
Elyria Catholic High School-Elyria, OH
June 1998
Skills
• English
• Sales
• EMR Systems
• Microsoft Powerpoint
• Microsoft Office
• First aid
• Medical terminology
• HIPAA
• Organizational skills
• Medical Records
• FMLA
• Time management
• Customer support
• Communication skills
• Medical Receptionist
• Computer literacy
• Kitchen experience
• EMR systems
• Medical Scheduling
• Medical Office Experience
• Customer service
• Financial software
• Phone etiquette
• Medical records
• Telemarketing
• Insurance Verification
• Negotiation
Certifications and Licenses
Driver's License
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