Customer Service Data Entry

832-***-**** ***************.**@*******.***

Professional Summary

Dedicated Professional with demonstrated skills in customer service, time management, and trend tracking. Experience working in challenging environments to provide customer-focused resolutions and feedback. Willing to take on any task to support the team and help the business succeed. Education and Certifications

Southern Arkansas University, Magnolia, AK

Northeastern State University, Tahlequah, OK

NPower Tech Fundamentals Program, Houston, TX Graduate 1997-1998

2001-2006

2023

CompTIA A+ 1101 Certification NPower

2023

CompTIA A+ 1102 Certification NPower 2023

Google IT Support Professional Certificate Coursera Comp TIA ITF+ Certificate

2023

Technical Skills and Software

o Customer Service o Troubleshooting o Database Fundamentals o Hardware o Applications and Software o Networking o Linux o Infrastructure o Technical Support

Experience:

Assistant Manager Dollar General Market 02/2025 - Present

● Customer Service: Greet customers, assist with purchases, operate cash registers, and provide a positive shopping experience.

● Inventory Management: Receive, unpack, stock, and rotate merchandise, manage inventory levels, and ensure accurate records.

● Store Operations: Open and close the store, maintain cleanliness and organization, and ensure compliance with company standards.

● Employee Management: Assist with scheduling, training, and motivating employees.

● Financial Integrity: Ensure accurate cash handling, cashier accountability, and adherence to security procedures.

● Management in Absence: Assist with store management in the Store Manager's absence.

● Other Duties: Assist in implementing planograms, controlling damages and markdowns, and following company procedures.

HEALTHCARE PROVIDER TEAM RISK MANAGEMENT STRATEGIES 06/2020 - 01/2022

● Delivered comprehensive daily care to a bedridden client with special needs

● Meticulously monitored the patient's condition and adjusted care routines as necessary

● Adapted facility accommodations to meet the patient's specific requirements PSYCH TECH/HEALTHCARE PROVIDER LISA THOMAS H.C.S 06/2016 - 11/2017

● Initiated a training program for new recruits, fostering teamwork and motivation

● Led and trained a team of 8 employees, ensuring adherence to company policies

● Developed an automated daily statistics report, reducing errors and improving efficiency across the organization

GENERAL MAINTENANCE TECHNICIAN D3 HOME SERVICES 02/2013 - 05/2016

● Utilized analytical skills to diagnose issues, replace or repair parts, conduct testing, and make adjustments

● Maintained a positive and diligent work ethic to ensure customer satisfaction

● Provided excellent customer service during client interactions PSYCHIATRIC TECHNICIAN/DRIVER LONE STAR BEHAVIORAL HEALTH 06/2011 – 05/2013

● Ensured timely transportation of patients to their respective destinations.

● Carefully monitored and attended to the needs of patients throughout the facility WAREHOUSE ASSOCIATE PALLET COMPANIES, INC 04/2009 – 12/2010

● Light industrial work, drove sit-down forklift stacking/moving pallets, standard warehouse duties. SALES CONSULTANT BOB HURLEY FORD 02/2007 – 05/2008

● Provided excellent customer service when greeting potential clients.

● Monitored inventory to keep an accurate count of stock on hand to meet customers demand.

● Educated clients on making a purchase before finalizing a deal. SALES CONSULTANT RIVERSIDE TOYOTA SCION 03/2006 – 02/2007

● Provided excellent customer service when greeting potential clients.

● Assisted clients with making profitable purchases they would enjoy.

● Educated clients on making a purchase before finalizing a deal.

● Monitored inventory to keep an accurate count of stock on hand to meet customers demand. Implemented training course for new recruits--speeding profitability. TELEMARKETING AGENT OKLAHOMA STATE FRATERNAL ORDER OF POLICE 01/2004 – 03/2006

● Make 250+ calls daily to random households to raise money that would help fund local law enforcement.

LIGHT INDUSTRIAL/FORKLIFT OPERATOR

OFFICE DEPOT DISTRIBUTIONAL CENTER 04/2000 – 01/2002.

● Loaded packages onto delivery trucks according to customer P.O. to assure proper deliveries selected by customers.

● Conducted new hire orientation and training.

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