Customer Service Data Entry
Resume:
China Tate
*****.**************@*****.***
PROFESSIONAL SUMMARY
Experience and results-driven Supervisor with years of leadership
I am skilled in team management, training, scheduling, and performance monitoring
Ability to interface with all levels of management
Ensure safety compliance and maintain high standards of quality and customer service.
Strong communicator and problem-solver committed to supporting company goals and employee development.
Able to execute multiple tasks, dependable and innovative team player
KEY SKILLS
Professional Office Duties Conflict Resolution Appointments & Scheduling
Problem Solving Workflow Optimization Management Support
Create & Generate Reports Customer Service Microsoft Office
Time Management Data Entry Keen communication skills
PROFESSIONAL EXPERIENCE
Globe Life American Income Division (Home Base) 10/2024 --_Presen
Supervising Agent. Life and Health Insurance.
Sell and serviced a range of personal, life, and health insurance products
Develop customized insurance plans based on individual risk analysis.
Maintained a client base of over 300 active policyholders.
Provided ongoing support for policy renewals, claims assistance, and coverage updates
Use CRM (use to track leads through the pipeline)
Atlanta Regional Commission (CRC Morrow, GA) 04/2015 –11/2024
Eligibility /Follow-up Specialist
Assist with developing organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling
A team player, acknowledged as “Total Quality Customer Service Professional"
Pay close attention to detail and excellent problem-solving skills
Operate computer terminal to input and retrieve data
Train new employees in company policies and procedures
Implement proactive procedures and systems to avoid potential problems, yet quickly and effectively solve customer challenges as they arise
Ensure compliance with changes and updates
Serves as point-of-contact and liaison between management, front line employees, clients
Successfully handled supplies, projects, quality control/satisfaction records
● Continue to maintain client confidentiality of all records and documentations.
OTHER EXPERIENCE
Automobile Acceptance, Riverdale, GA Collections 06/2013 – 12/2013
Litton Loan Servicing, McDonough, GA Loan Councilor II 03/2011 – 03/2012
NCO, Hapeville, GA Customer Service Specialist 10/2009 – 03/2011
CERTIFICATIONS & AWARDS
Customer Service Certificate
Quality Sales Award
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