Business Development Lead Generation
Resume:
ABDULKARIM ABDULGAFAR
Abuja Nigeria *******@*****.***
PROFILE:
Performance-driven Investment Adviser and Business Development Executive with extensive experience managing portfolios of High Net Worth Individuals (HNWIs), delivering personalized financial solutions, and driving revenue growth in banking and fintech sectors. Skilled in investment advisory, portfolio diversification, compliance adherence, and client relationship management.
EDUCATIONAL QUALIFICATIONS WITH DATES:
2022 SUSTAINABILITY
E-LEARNING COURSE
2022. COMPLIANCE
E-LEARNING COURSE
2022 CHARTERED
INSTITUTE OF
BANKERS (in view)
2021. NOUN
Masters Degree in view
2021 TEKEDIA INSTITUTE, LAGOS STATE.
MINI M.Ba.
Strategic Management.
2013 USMAN DAN-FODIO UNIVERSITY, SOKOTO STATE.
Post Graduate Education (PGDE)
2010 KADUNA POLYTECHNIC, KADUNA STATE.
Higher National Diploma (HND)
Management Studies.
KEY COMPETENCE:
•Business Development
•Product Management
•Sales Lead Generation
•Sales Management
Operations Management
•Merchandising
•Market Campaign and Penetration
•Communication and Negotiation skills
•Strong networking and relationship
•Portfolio Management
•Customer Relationship Management
•Reasoning and analytical skills
•Budget Planning & Control
•IT and Computer appreciation
•Deal structuring skills
•Market knowledge
•Experience in customer support
•Proficiency in Micro Soft Office
•Ability to build rapport
•Proficiency in English
•Time management and planning skills
•Knowledge of CRM software
•Driving revenue growth
•Expanding market reach
•Strategy Execution
•Cross functional collaboration
•Result driven
•Ability to work independently and collaboratively
•Resilence
•Proactive
•providing personalized banking
•Advisory and Product Offering
•Client relationship management
•profitability management
•expense control
WORK EXPERIENCE:
2023- Till Date
REAPRITE GLOBAL LTD (FINTECH), ABUJA
Role: Business Development Executive
Responsibilities and achievements:
-Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
-Growing business through the development of new leads and new contacts.
-Identifying new revenue opportunities.
-Building business relationships with current and potential clients
-Attending networking events to attract and retain clients.
-Developing and executing sales and marketing strategies to grow business.
-Maintaining and updating sales, marketing and business development documentation
-Assisting with marketing and promotional projects.
-Collaborating with management on sales goals.
-Support the team with other responsibilities as required.
-Developed and executed go-to-market strategies for new markets, resulting in 80% YoY revenue growth.
-Managed a pipeline of over 100 leads and closed 50 new accounts, contributing to a 25% increase in overall customer base.
-Built and maintained strong relationships with key accounts, resulting in a 30% increase in customer retention rate.
-Conducted market research and competitor analysis to identify new business opportunities and stay ahead of industry trends.
-Collaborated with cross-functional teams including operations, marketing, and product to drive customer satisfaction and loyalty.
-Delivered presentations and product demonstrations to prospective clients, resulting in a 40% increase in conversion rates.
-Implemented a customer feedback program to gather insights and drive continuous improvement, resulting in a 20% increase in customer satisfaction scores.
-Ensure adequate adherence to Credit policies, processes and procedures.
-Book deals for new deposits within 24 hours.
-Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
- investment analyst and sell more investment products to clients.
- branch operational efficiency
-loan portfolio management
-Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing.
-cash reconciliation
-Manage a portfolio of HNWI clients, providing personalized banking, investment, and financial services.
-Monitor active loan portfolio to ensure continued use of business account and loan repayment performance.
-Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing.
-Understand each client’s financial goals, risk tolerance, and investment preferences.
-Serve as a trusted advisor, delivering customized financial solutions and products.
-Proactively identify and acquire new HNWI clients through networking, referrals, and targeted marketing.
-Develop and maintain strong relationships with internal and external stakeholders to support client acquisition and service.
-Meet or exceed sales and revenue targets across banking, investment, and wealth management products.
-Collaborate with investment specialists and product experts to deliver comprehensive wealth solutions (e.g., portfolio management, estate planning, structured products).
-Formal experience in expense and profitability management at branch level
-Keep clients informed on market developments, investment opportunities, and new financial products.
-Ensure appropriate asset allocation and portfolio diversification according to client profiles.
-Ensure all client interactions comply with regulatory standards, internal policies, and KYC/AML procedures.
-Maintain up-to-date client documentation and conduct regular reviews to ensure portfolio suitability.
-Identify potential risks in client portfolios and propose suitable mitigation strategies.
-Deliver high-quality service and maintain strict confidentiality of client information.
-Act as a liaison between the client and internal departments to resolve issues efficiently and effectively.
-Support the preparation of client reports, investment proposals, and review documents.
2022-2023
PROPERIS HOLDINGS (FINTECH), Kaduna
Role: Business Development Officer
Responsibilities and achievements:
-Good Time Management and able to meet targets and deadlines.
-I Manage Liability portfolio and client relationships of the branch.
-Achieve agreed sales target as assigned by the Management.
-Provide highest level of customer service.
-Responsible for deposit mobilization and NTB account Opening.
-Liaise with existing and prospective clients to provide banking advice on Bank’s products and services in line with the customers Transactional, Borrowing, Saving and Protection need.
-Responsible for Cross selling Bank Solutions in order to meet customers present and latent needs.
-Strict adherence to KYC/ AML Guidelines, account opening policy & procedures,
-Complete adherence to Sales Process and Sales Maximizers.
-Researching, planning, and implementing new target market initiatives.
-I grew sales in an under performing territory by 40% which led to proper awareness of our products and services.
-I Increased business with new clients by creating customized marketing plans based on market data.
-Maintained and deepened ties with current clients through relationship building strategies.
-Generated #40 million in new deposits in only 2 weeks at a new branch by visiting local businesses and establishing long-term partnerships that produced sales for banking products and services.
-Collaborated with a diverse customer base, including community leaders and senior business executives.
-Improved revenue stream by developing an initiative that targeted culturally diverse customers and presented products/services to different ethnic groups.
-Demonstrated strong product knowledge of the bank’s products and services.
-Improved company’s brand awareness by implementing marketing strategies.
-Generate and Manages the Portfolio (Deposit & Credit)
-Drive the actualization of financial and non-financial targets.
-Create a culture of high performance among staff .
-Presentation of the team’s performance at the company’s MPR, QBR & Budget meeting.
2014 - 2022 UNION BANK NIGERIA PLC, ZAMFARA STATE.
Role: Customer Service officer and Sales Associate
Responsibilities and achievements:
•Implemented effective account management in order to maintain customer loyalty, long-term positive relationship.
•With input from staff changes were implemented to modernize and simplify procedures to increase profitability and increase satisfaction.
•Cross-sold bank products to customers.
•I Execute branch sales strategy irrespective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement in sales opportunities.
Identified acceptable levels of lending risk, in line with the bank’s risk appetite statement, and maximised profit from transactions.
•Contributed to sales increase by #50,000,000 in 2021 by improving lead-generation and sales-tracking methods.
•Exceeded the Bank’s sales target by 100% by providing proactive and effective customer service.
•Resolved customers’ complaints by identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.
•Demonstrated professional etiquette and manners, improving positive feedback and 5star ratings by 80%.
•Resolved an average of 50 inquiries per day.
•Consistently met performance milestones in speed, accuracy, and volume.
•Increased customer base by 30% in the year 2021 by responding quickly to their concerns. • Reduced customers’ complaints by 60% through escalated grievance resolution procedure.
•Organized the influx of customers, consequently, streamlined workflow issues.
Successfully managed 1000+ customers’ accounts simultaneously without a single complaint from any account holder in 3 years.
•Helped the bank to attain the highest customer service ratings by external auditors.
•Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.
•Recognized by directors as the best customer service representative.
•Received commendation from supervisors and great recommendations from peers.
•Understanding which products are most suited to the different personal banking segments.
•Knowledge of equivalent competitor products and services
•Understanding of the bank’s products in respect of service level agreements and the bank’s service provider networks
•Successfully cross sold insurance products like travel insurance, Life insurance, theft and burglary insurance to our customers who eventually bought.
•Recognized and awarded as the first and best sales associate for selling insurance products in the north west region.
2014 – 2018 Team lead Sales Team Union Bank of Nigeria, kebbi state
Responsibilities and achievements:
. Responsible for overseeing all activities within a team.
. Responsible for deciding how to approach tasks and develop a plan to accomplish them. .
Responsible for distributing information to team members and stakeholders.
. Responsible for determining the goals that members will work toward how to track their progress.
. Responsible for determining the goals that members will work toward.
. Develop team strength and improve weaknesses.
. Organizes team members initiatives.
. Prompt in resolving conflicts within team members.
. Motivate team members.
. Team spirit
. Ability to efficiently and effectively complete tasks .
. Being the best team lead for meeting team targets for two years consecutively.
. Ability to motivate and manage a team of 10 members effectively and efficiently.
Understanding of the personal markets etc.
Deep knowledge and understanding of the different personal and segment value propositions.
2018-2021 CSO Partner (save the children international) Reach Project zamfara
Role: Financial Assistant (Volunteering)
Responsibilities and achievements:
*Requesting and Collection of Finance unit office stationary and consumables from the Admin office for day to day business activities.
*Ensure all payment and journal vouchers are electronically archived on monthly basis
*monthly TL to ensure all vouchers for transaction posted to system are completely filed *Properly label all files and arrange vouchers in their appropriate folders on the shelf for easy retrieval.
*during audits to retrieve selected samples a week before the commencement of any audit exercise
*all vouchers to their appropriate box files after the conclusion of any audit exercise Assist during audit to retrieve all relevant documents for audit exercise *Produce soft/scanned copies of documents for retention purposes.
*Keep a standard record of document retrieval and return *log all transactions and ensure that the relevant supporting documents have been filed *Maintain a filing system for all transactions
*Support in maintaining soft copy archiving system
*Any other duties as assigned by the supervisor or line manager.
*Petty cash management.
*Cheque and cash books recording.
*Monthly bank reconciliation and any other financial duties assigned by financial officer.
*Maintain a filing system for all transactions.
2012 –2014 KEYSTONE BANK LTD, KADUNA STATE.
Role: Transaction Officer.
Responsibilities and achievement:
•Opening and closing of teller batch for the day’s operation.
•Performed Payment of cash and cheque withdrawal to customers.
•Checked customers balance and verify customer’s signature. Posting of all customers transaction.
•Ensured cash analysis are done on all cash transactions.
Received payments of both cash and cheques deposit into customers account.
•Above all bvn verification have to be carried out to aunthenticate the owner of the account using ZF1 finger scanner.
2011 -2012 DHL NIGERIA LIMITED. Sokoto
Role: Field Sales Supervisor.
Achievements and responsibilities:
•Recovered not less than 60 customers who have left the organisation using my problem solving skills.
•Sales and marketing.
•Exceeded sales targets consecutively.
•Developed and implemented sales forecast system.
•Managed and supervised Field Sales Team.
•Supervised daily operations, managed budgets, and set achievable performance objectives.
•supported general managers, as well as conducted monthly performance appraisals.
•Developed and implemented business, marketing, and advertisement plans.
2010 - 2011 CADBURY NIGERIA PLC. SOKOTO STATE.
Role: Sales Executive.
Achievements and responsibilities:
•Increased revenue generation from 0% to 35% on a monthly basis.
•Listened to customer's complaints and took measures to solve the issues and adjustments to operations resulting in an increase in customer satisfaction
•Assessed cost and market levels by consulting with distributors and Subs price of goods to maximize profits.
•Made adjustment to sales procedures by tracking customer behavior, market trends, and current market share to realign company goals.
•Continuously improve customer’s service, brand awareness and company reputation.
•Sales and marketing/Sales Merchandising.
2008 - 2009 NATIONAL YOUTH SERVICE CORPS (NYSC), ANAMBRA
Role: Educator.
Responsibility:
•Communicated with parents following the school guidelines on a regular basis, presented student progress reports and informed parents of essential student's behavior.
•Maintained order and discipline among students while promoting safety and compliance with school rules and guidelines.
•Attended occasional continuing education seminars.
•Attended and participated in school meetings on curriculum, organization, and guidelines.
2004-2005 MELDICS PHARMACY KADUNA
Role: Sales representative
Responsibilities:
Assess clients needs and present suitable promoted products
Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills and performing cost-benefit analysis
Provide product information and deliver product samples
Attend sales meetings, conference calls, training sessions and symposium circuits
Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message
Build positive trust relationships to influence targeted group in the decision making process
Monitor and analyze data and market conditions to identify competitive advantage
Keep accurate records and documentation for reporting and feedback
Pursue continuous learning and professional development and stay up-to-date with latest medical data
Promote products ethically and within compliance based on company’s sales process and approved marketing strategy
Build and maintain strong relationships with key customers across multiple settings.
Built new relationships with 15 home & hearth store owners.
Increased sales revenue for the territory by 19% in 4 months.
Exceeded sales targets by 10% in every quarter and beat department averages.
Built strong relationships with 122 new clients in 12 months.
Grew market share by 20% for 10+ products in large territory.
Generated an average of #12 million in revenue per year.
SKILLS:
•Proficiency in Microsoft Office Tools (Microsoft Word, Excel, PowerPoint)
•Topnotch Client Relations.
•Superb Customer Relationship Skills.
•High Cognitive and Relentless Learning Ability.
•Strong Interpersonal Skills and Teamwork Efficiency.
•Paying attention to details.
•Empathy
•Reasoning and analytical skills
• Budget Planning & Control
Research and Reporting.
INTERESTS:
•Researching.
•Technology.
REFEREES:
AVAILABLE UPON REQUEST.
COVER LETTER
Dear Hiring Manager,
In the business world, having a strong, clear relationship with your clients is critical to overall success. I would like to bring my considerable skills in communication, sales negotiation, and account management to a position of a sales executive with your company.
With more than 8 years of experience, I am highly skilled at lead generation, determining client needs, and all aspects of high-level sales. In addition, my diverse positions have allowed me to specialize in negotiation and planning, and I consistently exceed business goals.
The advertised role requires a high level of experience cultivating sales relationships from the ground up. I’m pleased to say that I am exceptionally skilled at developing new opportunities through diverse methods, including cold calling and online professional networking. My hands-on talents also include developing territory plans, rendering superlative customer service delivery and creating and delivering executive-level business presentation.
I offer a unique combination of sales and communications skills that I believe make me an ideal fit for your position. Please see my attached resume. I would love to meet and discuss this job opportunity further.
Thanks.
Abdulkarim Abdulgafar
Contact this candidate