Support Specialist

Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

Work Experience

Streets2Schools (Remote) – 3045 Sacramento St. Unit/PO 647, Placerville, CA 95667 Facilitator

Mar. 2025 – July 2025 25 hrs/wk

● Conducted live, interactive, instructional webinars for intervention program clients though the Zoom online platform.

● Facilitated the scheduled webinars utilizing curriculum on topics related to domestic violence prevention, parenting, healthy relationships, emotional regulation, and accountability while monitoring established norms, adhering to teaching program content and fostering a respectful, non-judgmental, and inclusive online learning environment.

● Ensured that all participants understood the course material, engaged in interactive discussions, and met the program's goals.

● Successfully met the program’s expectations via a combination of technical proficiency with virtual learning tools, empathy, strong communication skills, and a deep understanding of domestic violence dynamics.

● Performed job functions in compliance with penal code while maintaining confidentiality and using sound judgment in performing assigned duties. Arise Home Health Care Inc. – 215 Catholic War, W Veteran’s Blvd. Mission, TX 78572 Home Health Care Provider

Oct. 2024 – May 2025 38 hrs/wk

● Delivered compassionate care for an individual with dementia, supporting both physical health and emotional well-being.

● Monitored health and behavior changes, reporting updates to family and healthcare providers.

● Prepared meals, maintained a safe and clean environment, and engaged the client in activities to promote memory, reduce agitation, and improve quality of life.

Endeavors Inc. (Remote) – 6363 De Zavala Rd. San Antonio, TX 78249 Program Coordinator

Jan. 2024 – Aug. 2024 40 hrs/wk

● Contacted clients via telephone, text message or WhatsApp message to offer free mental health services, parenting classes and a human trafficking awareness presentation.

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Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

● Created the client’s contact, program engagement and scheduled their initial mental health evaluation on the Well Server software platform.

● Provided service and resource coordination to assist clients and/or families in gaining access to necessary rehabilitative, social, and therapeutic services.

● Accountable for data entry, the management of case files, completion of all paperwork, service documentation, and case logs using the Well Server processing system.

● Conducted initial interview, intake assessment, and needs assessment of clients and entered the data into the UC Portal.

● Self-monitored caseload and maintained data accuracy, the integrity of the case file and confidentiality of customer information.

● Work collaboratively with clinicians, nurses, shelter staff and specialists to provide the necessary care for the client and work towards the clients' reunification.

● Managed sensitive data with strict adherence to ORR guidelines, privacy laws and company policies.

● Met or exceeded program productivity expectations to ensure that the program was operating at maximum efficiency.

United States Border Patrol – 3700 W Ursula Ave. McAllen, TX 78503 Processing Coordinator GS - 6 Step 2

Nov. 2022 – Dec. 2023 50 hrs/wk

● Utilized processing systems to receive and process the custody of detainees which involved inventorying, storing property and currency for initial intake of detainees.

● Questioned UCs to obtain, record and enter POC information into the appropriate e3 processing system.

● Made phone calls to relatives, friends, or family members of detainees to obtain and confirm address information and entered it into the appropriate e3 processing system.

● Logged the status of welfare checks of occupants, visual inspections of temporary holding areas and entered information into the appropriate processing system.

● Collected, tagged, and stored detainees’ personal property for tracking purposes while facilitating the inventorying, checking out and locating of the same.

● Utilized computer systems to analyze data drafted and maintained administrative paperwork and reports related to property, transportation, file transfers, arrest information and deportation documentation.

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Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

● Performed all administrative actions in accordance with policies.

● Assessed situations and applied training to manage hostile and dangerous situations.

SOS International – 1881 Campus Commons Drive Suite 500 Reston, VA 20191 Processing/Operations Coordinator

July 2022 – Aug. 2022 40 hrs/wk

● Provided customer support to employees in areas such as: pay issues, health benefits, scheduling, and employment onboarding.

● Provided a comprehensive assessment to include career aptitude assessments to help identify the candidate’s skills, abilities and proficiencies.

● Worked with field staff to address questions and provide technical assistance and policy interpretation.

● Developed constructive and cooperative working relationships with internal team members, the public and external partners.

● Supported HR with administrative processes such as interviewing, job assessments, onboarding and entering candidate data into the AMS system.

● Performed all administrative actions in accordance with policies. Deployed Services – 1401 S Salinas Blvd. Donna, TX 78537 Security Guard

Feb. 2022 – July 2022 48 hrs/wk

● Screened, authorized, and monitored all facility entrances/exits while conducting patrols on foot and by vehicle.

● Assessed and responded to potential security threats, managing hostile or dangerous situations using trained procedures.

● Investigated and documented incidents, served as liaison with local law enforcement, and provided first aid/emergency notifications as needed. Krucial Staffing – 7299 W 98th Terrace Overland Park, KS 66212 Direct Care Worker

Nov. 2021 – Jan. 2022 84 hrs/wk

● Supervised children, using reasonable actions to ensure their safety and well-being while providing sustained and uninterrupted direct line of site.

● Worked collaboratively with behavioral health, medical and dental providers to ensure that all services prescribed in the individualized service plans were implemented.

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Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

● Effectively communicated behavioral expectations and program regulations to UCs while ensuring compliance by all children.

● Ensured agency policies, procedures and established state and federal standards and requirements were being followed.

Chicanos Por La Causa – 1401 S Salinas Blvd. Donna, TX 78537 Lead Youth Care Worker

Mar. 2021 – July 2021 60 hrs/wk

● Led staff by setting objectives, reviewing performance, and ensuring compliance with program standards.

● Ensured safety and supervision of Unaccompanied Children while documenting incidents, property, and custody processes.

● Collaborated with healthcare providers, trained new staff, and supported intake, discharge, and transfers.

Blattner Energy – 392 County Road 50 Avon, MN 56310 Wind Turbine Climber

Feb. 2020 – May 2020 70 hrs/wk

● Climbed 300-foot towers to repower wind turbine equipment by flagging equipment and parts in and out of the nacelle using radio communication with the crane.

● Disassembled and reinstalled wind turbine equipment using a variety of hand and power tools and heavy equipment.

● Facilitated communication between the foreman and crew members by serving as a translator for both English to Spanish and vice versa. Picasso Chiropractic Clinic – 1001 E Griffin Pkwy Mission, TX 78572 Chiropractor’s Assistant

June 2019 – Feb. 2020 40 hrs/wk

● Oversaw and assisted patients enrolled in a work conditioning and work hardening therapy program.

● Performed rehabilitative therapy on patients using stretching exercises, an EMS machine, heat packs and electronic massagers.

Boys and Girls Club of Mission – 209 W 18th St. Mission, TX 78572 Program Coordinator

May 2018 – May 2019 45 hrs/wk

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Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

● Oversaw clubhouse programs and activities to support youth development outcomes.

● Managed 4 units with 22 staff members (part-time and full-time, ages 17–55).

● Trained, scheduled, and supervised staff and volunteers, providing feedback and evaluations.

● Improved operations by analyzing processes, procedures, and data systems to complete reports and maintain accurate records.

El Divino Redentor Church – 1020 N. Los Ebanos Rd. Mission, TX 78572 Program Coordinator

Jan. 2010 – Jan. 2018 50 hrs/wk

● Oversaw all areas of the youth ministry, supporting church leadership with administrative and ministerial duties.

● Planned and led events and lessons for 30–50 youth (ages 12–19).

● Recruited, trained, and managed six volunteers for programs, outreaches, and community service.

● Improved ministry processes and procedures to strengthen operations and mission delivery.

Education

South Texas College – 3201 W. Pecan Blvd., McAllen, TX 78501

● Bachelor of Applied Science in Organizational Leadership May 2021 GPA: 4.0

● Associate of Applied Science in Human Resources May 2017 GPA: 4.0 Certifications & Licenses

● Texas DPS – Private Security License (PSL#01280154)

● American Red Cross – Adult & Pediatric First Aid/CPR/AED

● HSI – Adult First Aid CPR AED All Ages (Blended, 2020)

● Crisis Prevention Institute (CPI) – Nonviolent Crisis Intervention Training (Blue Card NCI26A37420, ID#00JDBA3)

● Region One – Substitute Teacher Certificate

● FEMA Emergency Management Institute – Completed IS-100, IS-200, IS-242, IS-366, IS-368, IS-403, IS-405, IS-700, IS-800, IS-290 Professional Affiliations

● Mission Crime Stoppers – Board Member (2012–2020)

● UNIDAD Coalition – Board Member (2014–2020)

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