Human Resources Employee Relations
Resume:
Carolyn Michelle Wells
McHenry, IL 60050
*********@*****.***
Executive Summary: Human Resources professional with over 24 years of comprehensive human resources experience including recruitment, retention strategies, conflict resolution, labor relations and benefits administration. Proven experience collaborating with senior management to conduct Human Resources strategic planning to support and further corporate goals and initiatives.
Human Resources Director & Human Resources Manager
Wells, Inc & Physician Revenue Group
2020- Current
Support our family business by focusing on hiring, payroll, employee relations, benefits administration and recruiting.
Managing and executing HR processes includes the following: talent engagement and development, managerial training/coaching, recruiting, performance management, employee relations, FMLA processing, merit, and salary planning.
Ensuring recruiting success through great planning, candidate experience reviews, interviewing decisions and new hire orientation.
Overseeing all employee relations issues that included the following:
oEmployees not having a good relationship with one another, which has caused verbal & physical altercations.
oEmployees communicating inappropriate comments to other employees about someone’s race, work ethic and overall appearance on the job.
oEmployees feeling sensitive to other employees getting “better job” assignments which has caused issues among the team.
Administer FMLA, ADA, short-term disability (STD), and long-term disability (LTD) requests, ensuring compliance with company policies and federal/state laws.
Manage maternity, paternity, and parental leave policies, coordinating with employees and leadership on return-to-work plans.
Track and process sick leave, vacation days, and PTO balances, ensuring accuracy in payroll systems.
Communicate with employees about their leave entitlements, approvals, and denials while ensuring documentation compliance (e.g., medical certifications for FMLA).
Partner with insurance providers and third-party administrators for workers’ compensation claims and ensure a smooth claims process.
Serve as the primary HR contact for employee concerns related to leave, benefits, accommodations, and wellness programs.
Address employee inquiries regarding company policies, benefits, and HR procedures.
Implement and oversee employee wellness programs, such as mental health resources, employee assistance programs (EAPs), and financial wellness initiatives.
Conduct stays interviews and exit interviews to improve workplace satisfaction and retention.
Work with legal and compliance teams to handle sensitive employee issues, including investigations and conflict resolution.
Human Resources Manager & Recruiter
Elgin Fasteners Group, Wheeling IL
2019-2020 (COVID Furlough)
Served as a trusted Human Resources advisor by building strong business partnerships with Employees and Plant Leaders.
Supported the Vice President and Director of Operations drive organizational change initiatives.
Managed a high volume of employee relations investigations and oversaw that the company provided a timely response to all parties involved.
Drove employee engagement through employee surveys, focus groups and plant leadership initiatives.
Managed a high volume of employee relations issues that included the following::
oTeam Leaders/ Supervisors falling asleep during their working hours (second and third shift Leaders).
oEmployees showing up to the manufacturing facility intoxicated with alcohol and/or drugs in their system.
oEmployees sharing personal information about depression and communicating that they are considering “suicide” to relieve the pain in their life.
oEmployees seeing another employee pass away during their shift schedule due to a heart attack/medical issue.
Provided coaching and support to Leaders on employee relations issues to drive a highly engaged culture.
Managed high-volume recruiting needs for multiple plant locations within North America.
Prepared and delivered Performance Improvement Plans (PIP) when needed and ensured that development discussions occured timely with the appropriate supporting documentation.
Led HR projects from design to development through company-wide initiatives.
Oversaw all worker’s compensation and benefit administration programs.
Human Resources Manager
HEB Grocery Retail Company, Corpus Christi & San Antonio, Texas
2015-2018
Supported 5 manufacturing facilities with a significant amount of performance management and employee relations issues.
HR Business Partner to the Senior Leadership Team for the Transportation division supporting over 343 drivers and manufacturing plants that had over 1000 employees.
Managed all partner relations and litigation issues, which resulted from EEOC claims or other legal matters.
Developed, executed and sustained change management initiatives that aligned with the business priorities while maintaining the spirited culture.
Managed a high volume of employee relations issues that included the following::
oTeam Leaders/ Supervisors leaving the facility for hours at a time and not communicating their departure to their teams.
oEmployees showing up to the manufacturing facility intoxicated with alcohol and drugs in their system.
oEmployees bringing in weapons to threaten other employees due to disagreement.
oEmployees observing another employee passing away during their scheduled shift due to a medical complication.
Supported the college internship program and recruiting needs for the manufacturing division.
Coordinated and led divisional and cross-functional Human Resources projects.
Led and supported other Human Resources Managers for staffing restructuring (layoffs) and employee displacements and reassignments.
Administer FMLA leave for eligible employees (up to 12 weeks of unpaid leave for serious health conditions, childbirth, or family care). Ensure documentation compliance (medical certifications, return-to-work approvals).
Coordinate with employees and insurance providers to manage disability claims, determine eligibility, and track leave duration.
Americans with Disabilities Act (ADA) Accommodations: Work with employees to provide reasonable accommodations (e.g., modified work schedules or alternative duties) while ensuring ADA compliance.
Workers’ Compensation: Manage leave and claims for employees injured on the job, coordinate with HEB’s risk management team, and facilitate return-to-work programs.
Maternity, Paternity, and Parental Leave: Assist employees with paid/unpaid parental leave options, including bonding time and return-to-work planning.
Leave Without Pay (LWOP): Handle special unpaid leave requests based on company policies and business needs.
Human Resources Manager
TT Electronics/IRC, Corpus Christi, Texas
2012-2014
Oversaw the entire Human Resources function for 260 employees. 170 of those employees were represented by the International Union of Electrical Workers (IUE).
Supported and investigated all employee relations issues to ensure all matters were addressed correctly and per the union contract.
Managed the entire recruiting function for the plant, which included a high volume of college recruiting.
Point of contact for worker’s compensation investigations and compliance.
Supported the entire payroll function for North America.
Managed COBRA, FMLA, Short-Term Disability and Long-Term Disability claims.
Oversaw two (2) Human Resources professionals.
Human Resources Manager
Domino Amjet, Gurnee, IL
2009-2012
Provided local & global Human Resources support for the North American manufacturing and corporate business units.
Served as the main Human Resources lead for all critical areas of Human Resources such as EEO compliance, employee relations, recruiting, training and development, recognition programs, compensation, and benefit plans.
Investigated and provided counsel to resolve employee relations issues and complaints.
Managed high-volume recruiting needs for the corporate office and out-of-state locations.
Represented the organization at college job fairs and other industry events.
Developed a sales internship program for recent graduates and entry-level sales professionals.
Managed the performance review process and succession planning efforts for the company.
Oversaw four (4) Human Resources professionals.
Human Resources Manager
Shure Incorporated, Wheeling & Niles, IL
2006-2009
Provided global Human Resources support for Operations, Quality, Manufacturing and Non-Manufacturing employees. The total headcount for all four divisions was over 500 employees.
Supported the Executive Vice President of Operations & Quality to achieve division and company strategic objectives.
Investigated and provided counsel to resolve employee relations issues and complaints.
Partnered with senior leadership and legal counsel to manage and execute multiple staffing reductions.
Developed and maintained performance improvement plans.
Managed two (2) Human Resources professionals.
Education: Bachelor of Arts in Communication, Western Illinois University, Macomb, IL May 1999
Certification: PHR accomplishment in 2007
Computer Skills: Word, Excel, PowerPoint, Paylocity, Paycom, Paycor, ADP, HR Perspective, SAP and Peoplesoft.
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