Sales Team Patient Account

CHRISTINA L SEALE

*** *** ***** **. ***********, FL 34604

352-***-**** *********@*****.***

A highly organized scheduling specialist with [number] years of experience seeking a role to leverage exceptional time management and communication skills to optimize appointment scheduling and enhance client satisfaction.

SKILLS

● General office and clerical skills

● Report preparation

● Complaint resolution

● Detailed oriented

● MS Office proficiency

● Computer proficient

● Professional telephone demeanor

● Interpersonal, organizational, multi-

tasking, problem-solving, team building,

oral and written communication skills

● Excel

EMPLOYMENT HISTORY

Medical Scheduler- Westcoast Musculoskeletal Institute January 2024 – Current

● Create appointments for patients and ensure there's enough time between appointments for procedures.

● Gather and update patient information, including medical histories and insurance.

● Keep staff schedules updated and respond to staff absences.

● Collaborate with nurses and other staff to ensure patients receive the care they need.

● Respond to patient inquiries, answer phones, and help patients make, change, or cancel appointments.

● Order supplies and ensure special equipment is available when needed.

● Refer patients to other staff members or physicians, and process referral forms.

● Maintain databases, including patient account information.

● Complete appointment forms, fax and scan patient histories, and update patient account information.

Sales Support – Humana, Inc January 2011 – January 2024

• Support field sales team in efficient and effective execution of events

• Collaborate with market leader, sales team, and center administrator to develop and maintain calendar of events for assigned locations.

• Collaborate with market sales team to achieve results and solutions.

• Assisting sales leaders with meeting and events

• Working with Meeting and Event Planning teams to assist with coordinating and organizing business meeting and events.

• Facilitate events, in-center and community, to promote brand awareness, retain patients, and generate new prospective patients.

• Utilizing CRM (Salesforce) to provide administrative support, including lead entry, tracking, and event attendance.

• Collaborate with and assist the sales team for events, presentations, and

• Act as a liaison between the sales team and cross-functional partners; compliance, marketing, etc.

• Create all market specific marketing requests, including but not limited to, maintenance of event management software and customizing templated collateral.

• Inventory management of all market level sales collateral.

• Ensure all programs and activities adhere to compliance guidelines/CMS regulations.

• Creating purchase orders as needed • Providing exceptional sales administrative support to sales team, which includes administrative/operational/support duties that require independent initiative and judgment.

• Occasional evening and weekend work may be required as business needs dictate. EDUCATION

Business Administration

Florida Metropolitan University/ Tampa, FL/ 1990 - 1992

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