Customer Service Data Entry

MARY MATTSON

720-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Professional and goal-oriented mature worker with wide range of experiences. Have excellent interpersonal skills, with ability to build relationships in a professional setting. Highly motivated, flexible, dependable, able to pay attention to detail, ability to work in harmony with co-workers, works efficiently in response to workload demands, eager and willing to learn. Extensive experience in customer service with problem solving skills. SKILLS

Communication

• Conduct interviews and completed paperwork per company guidelines for intake

• Prepared complex documents, ensuring full compliance with agency requirements

• Meet deadlines pursuant to company requirements

• Conducted small-group sessions on training various classes

• Communicated concepts to clients to facilitate understanding

• Proficiency in handling multiple phone lines

Computer and software

• Proficiency in: QuickBooks, Microsoft Works, Excel, Word, PowerPoint, Access, Outlook, Bankruptcy software programs ie: Ez-Filing and Best Case Solutions

• Ability to do case filings through Lexis Nexis, Electronic Case Filling (Pacer) and Integrated Colorado Courts E- filing System (ICCES)

• Proficient in data entry and 10-key concepts

Customer Service/Problem Solving

• Supervised front-office operations and provided impeccable customer service

• Communicated with clientele to support a referral business

• Met with individuals to obtain necessary information to facilitate proper representation

• Proven negotiation skills to resolve issues and create a beneficial situation for all Organizational Skills

• Managed all aspects of day-to-day operations of an individual firm focusing on customer service

• Maintained proper and accurate bookkeeping ensuring all accounts current and up to date

• Implemented a small database for company use

• Maintained Tool /supply Check list

EMPLOYMENT HISTORY

Masana Bankruptcy Law LLC

Paralegal (data entry and filing) 05/20/2011 to present Granath Law

Paralegal (data entry and filing) 03/10/2009 to present Universal Protection Services

(Allied Universal Protection Services) 08/20/2023 – 08/30/2024 Security Officer 09/18/2019 to 8/19/2022

Spear Security Services

Security Officer 08/20/2022-8/19/2023

AARP 11/29/2018 to 9/15/2019

Employment Specialist, Clerical, Receptionist, Administrative Assistant 06/29/2013 to 12/09/2016 Host Agency Coordinator

Olin Apartments (Senior Housing Options Inc.) 12/10/16 to 11/12/17 Front Desk Receptionist/security

EDUCATTION:

Community College Of Aurora, Aurora, Co 05/1990-05/1993 Associate’s Degree In Management

With Empasis Paralegal Certificate Graduated

Aurora Vocational Technical School, Aurora CO 05/1977-05/19/1978 Medical Assistant Degree

TRAINED IN:

Winning the Workplace Challenge: Barbare Brenny (Goodwill) 06/2019 CERTIFICATIONS/LICENSE

Denver County Security D License 04/2022

Certified Customer Service Training “To the Point,” Elizabeth 03/2014 Certified Personal Communications Training “To the Point,” Elizabeth Gold 03/2014 Aceing the Interview, Certificate Elizabeth Gold 02/2016 REFERENCES UPON REQUEST

Contact this candidate