Customer Service Medical Assistant

Alisa Ann Newlon

***** ****** ***** *****: 775-***-****

Fort Myers, FL 33905 e-mail: ********@*****.***

PROFESSIONAL PROFILE

Administration professional with 20+ years expertise in cost accounting, technical writing, computers, and team-building. A quick learner with attention to detail and ability to forge strong client, vendor, and staff relationships. Talent for completing projects on-time and under-budget.

Excellent oral/written communication skills

Interesting and informative presentation experience, including teaching conversational English, employee workshops, and computer user training

Flexibility in adapting to changing conditions, environments, and systems

Expertise with Microsoft Windows and Office Suite, including Word, Excel, PowerPoint, Access, Outlook and Visio, as well as Microsoft Project, Harvard Graphics, Epiphany, and SAP

EDUCATION

Graduate Certificate AHH – Graduate School of Social Work, University of Denver

B.S. – Business Administration, University of Phoenix

MCSE – Microsoft Certified Systems Engineer

MCP and MCP+I – Microsoft Certified Professional & Microsoft Certified Professional plus Internet

Grant Writing - UNR

EXPERIENCE SUMMARY

GIG Positions 2019-2025

House sitter and animal care person

Independent house sitter and animal care person. I stay at neighbors and referral houses and care for their homes while the owners are out of town. I care for pet animals while the owners are out of town or at work.

Call Center – Alta Resources

Call center customer service representative. Answer incoming lines. Using computer, check for the customer questions regarding New Balance shoes and shoe orders. Answer questions regarding the shoe and/or

information about the order and try to resolve the customer issues as needed.

Leasing Agent – JT Solutions and HH staffing

Short term property leasing positions through JT Solutions with FPI Management, Standard Management, GreyStar, Latitude, and Myan Property Management Companies. Customer Service and reception desk, greeting all potential renters. Give tours of the facilities. Help potential clients with application completion, and tax-property forms. Answer incoming lines. Check model apartment to confirm ready for viewing. Averaged 1-2 luxury apartment rentals per week. Walk the property to check for rental violations.

Concierge (Part-time)

Lodge Receptionist. Check for badge or check records to confirm that guest is a resident of specific housing development. Answer incoming lines. Using computer, confirm attendees of classes and events are enrolled and paid. Make sure all residents are using gym equipment properly, check pool and sauna periodically to confirm rules are followed. Attend to the coffee bar. Set-up and take down of all rooms for the various meetings and events. Shut and lock facility during closing.

Retail clothing business

Responsible for entire home Lularoe business including purchasing, inventory, and sales.

Washoe County, Nevada 2004-2019

Program Assistant& Admin Assistant II 2009-2019

Washoe County Department of Social Services (WCDSS)

Program Administration for Purchase of Services Providers at Washoe County Social Services Department. Set up and monitor 55+ contracts for mental health and other service providers for Children and Families Services. Responsible for contracts, including all data entry and interaction with providers, Social Workers, and staff throughout WCDSS and across Washoe County. Process and track vouchers for payment of specialized services. Provide background checks and monitor activities to ensure compliance with all guidelines for working with children. Working with the Program Specialist to set up new policies and procedures for all contract administration for process improvement, streamlining of tasks, and consistency for all providers. Set-up Access DB to track information for Providers and their Staff for the Purchase of Service Program. Use SAP on a daily basis.

Developing new program policies and procedures with Program Specialist for Specialized Foster Care Treatment Homes Program. Set up processes and procedures for managing this program administratively including, but not limited to, monitoring policies and procedures of Foster Care Treatment Homes, follow-up visits to Treatment Homes, attending and tracking meetings (Treatment Services Team (TST)) with providers, and providing whatever was needed as this new program moves forward.

Administrative Assistant II, first position at WCDSS included some supervision of support staff, HR rep back-up, writing Agenda Items for the Washoe County. Voluntarily moved to Program Assistant-more interesting for me and opportunity to learn more about WCDSS Programs.

Assistant to Assistant County Managers 2005-2009

Washoe County Managers Office

Sole administrative support for all Washoe County Assistant County Managers (ACMs), including calendars, phones, meetings, and interfacing with external and internal clients, the general public, and Department Heads—provided virtually all executive support needed for ACMs including confidential data and travel arrangements.

Performed research for ACM projects and reports.

Provided Weekly Update Reports to County Manager, Department Head Meeting Notes, and information for all meetings and organizations required for ACMs.

Set up a new Conflict Counsel Program including program management and contract administration for the Conflict Counsel Group—developed program policies and procedures; developed processes for managing financial reports, billing, and payments; set up and processed contracts; and attended meetings with the District Court, conflict attorneys, and Court Administrator on behalf of the ACM. Used SAP on a regular basis to track program financials.

Provided ITC (internal technical support) for the County Manager’s office.

Back-up admin support for County Manager’s office and the Board of County Commissioners.

Office Support Specialist, Human Resources Department 2004-2005

Responsible for Front Office—distributed and accepted applications, informed the public about County policies and procedures, answered questions about active recruitments, handled multiple incoming telephone lines and people looking for employment at WC, and proctored tests.

Tracked and updated HR information including job requisitions, certification lists, and vacancies using TRAC database and SAP for gathering and tracking data.

California State Automobile Association, California 1999-2003

Marketing Analyst

Responsible for marketing projects end-to-end including newspaper advertising, quarterly travel newsletter, department/business line budgets, and coordination with outside vendors.

Analyzed/controlled business line budgets with complex spreadsheets (Microsoft Excel) and PeopleSoft database enabling efficient cost control and senior management decision-making.

Monitored client/member participation using Microsoft Access and Epiphany CRM databases allowing accurate feedback on the success of marketing campaigns.

Directed travel-marketing campaign projects—initiate, plan, execute, track, and close projects.

Successfully led a newspaper advertising project increasing revenue and public recognition for the travel business line. Developed Travel Marketing Newsletters.

Developed and maintained excellent working relationships with clients and outside vendors.

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