Business Analyst Los Angeles

Chaitanya Muppa

Los Angeles, California

***************@*****.*** +1-818-***-****

linkedin.com/in/chaitanya-muppa-0b9267229/

Summary

Business Analyst with over 3 years of experience in product performance analysis, operational optimization, and supporting data-driven decision-making. Proficient in SQL for data manipulation and building BI dashboards to track key business metrics. Experienced in requirement gathering, process improvement, and cross-functional collaboration to deliver business solutions. Adept at leveraging data insights for strategic planning and operational improvements in mid-level projects.

Education

California State University Los Angeles, California Master of Engineering Management Aug 2021 – May 2023 Skills

Methodologies: SDLC, Agile/Scrum, Waterfall, Lean, Change Management

Documentation: BRD, FRD, User Stories, Process Flows, Mockups, Use Cases, RTM

Tools: MS Project, MS Excel, JIRA, Confluence, Teams, SharePoint, Figma, Looker, Qlik

Data Visualization: Power BI, Tableau, KPI Dashboards, Data Storytelling, SSRS

Analytical: GAP, SWOT, Root Cause Analysis, Cost-Benefit Analysis, Predictive Analytics

Systems: Microsoft Visio, JAD Sessions, UAT

Database/BI Tools: SQL (T-SQL, PL/SQL), MS Office Suite Professional Experience

Capital One Financial, USA - Business Analyst Jul 2023 - Current

Conducted detailed business process analysis and mapping, identifying process inefficiencies and recommending solutions that resulted in a 20% increase in operational efficiency.

Led data-driven decision-making by developing SQL queries to retrieve, clean, and analyze data from multiple sources, providing insights for strategic initiatives.

Designed and implemented Power BI dashboards with interactive visualizations, improving stakeholder engagement by delivering real-time KPIs and metrics.

Acted as the main point of contact for business requirements, gathering input from stakeholders, and translating them into functional specifications to align with business objectives.

Coordinated Agile sprints, collaborating with development teams to ensure timely delivery of features and adherence to project timelines.

Facilitated JAD sessions to align business stakeholders with technical teams, ensuring clear understanding and agreement on project goals and requirements.

Managed and tracked business requirements throughout the project lifecycle using RTM (Requirements Traceability Matrix), ensuring successful project delivery.

Performed cost-benefit analysis and conducted Root Cause Analysis (RCA) to identify underlying issues and proposed actionable solutions for process optimization. Mphasis, India - Business Analyst Jan 2020 – Jul 2021

Led data governance initiatives to improve data quality across key business units, reducing discrepancies by 15% and enhancing reporting accuracy.

Built and managed SQL-based data models to track operational performance, driving improvements in reporting accuracy and reducing manual errors by 30%.

Developed interactive dashboards using Power BI and Tableau to present business insights, performance tracking, and project milestones, significantly reducing decision-making time for stakeholders.

Assisted in streamlining business processes, identifying bottlenecks, and providing recommendations that improved process throughput by 10%.

Gathered business requirements through stakeholder interviews and workshops, documenting functional specifications to ensure clarity and alignment across teams.

Worked closely with data teams to ensure successful data migration and integration, ensuring seamless transition and minimal disruption during system changes.

Supported UAT (User Acceptance Testing) and validated BI dashboard data accuracy, reducing reporting errors by 25%.

Created and managed themes, epics, user stories, and defects in Jira, reducing project backlog by 25%.

Established testing and defect tracking procedures using HP-ALM, improving testing efficiency by 30%.

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