Customer Service Representative

Highly organized customer service professional with a proven track record of building relationships. Seeking a customer service role whereas skills in customer relations, management, leadership, and communication could be utilized.

Work Experience

Customer Service Representative,

Sentara – Remote (Virginia Beach, VA

Dec 2024 to Aug 2025

Receive 60-100 calls per day to discuss patients benefits and eligibility

Research claims sent to the hospital and performed data entry

Submit authorization to insurance companies for procedures and treatments

Customer Service Representative, Medical Transportation (Temp Assignment)

IBEX – Remote

Feb 2023 to Oct 2024

Make arrangements to transport patients to and from medical facilities using the proper medical transport vendors.

Manage all aspects of patient intake information for medical transportation services

Handle customer complaints relevant to transportation services.

Provide remote verification of doctor appointments and medical insurance coverage.

Customer Service Representative

GeBBS – Remote (Harrisburg, PA)

August 2022 to Dec 2023

Make arrangements to transport patients to and from medical facilities using the proper medical transport vendors.

Provide remote verification of doctor appointments and medical insurance coverage.

Store Manager

Millers - Hampton, VA

August 2021 to April 2022

Directed day-to-day business operations by scheduling and assigning tasks and mentoring teams on service standards, risk insight, and compliance to streamline workflow.

Designed and tracked succession planning path to drive personal and team development, implemented action plans for continuous improvements, and handled customer feedback to raise customer advocacy and loyalty.

Store performed in the top five for sales and customer service for four months in 2021 and 2022.

Customer Service Manager

Food Lion - Portsmouth, VA August 2016 to May 2019

Oversaw the daily execution of tasks and ensured team members possessed adequate training to meet and exceed business requirements.

Collaborate with team members at all levels of the organization to improve processes and fulfill company goals and objectives.

Streamline processes to improve employee performance and ensure the on-time delivery of service.

Increased customer service satisfaction from 68% to 95% by implementing strategic plans centered on active listening and communication.

Personal Care Assistant

Hope and Home in Care - Virginia Beach, VA

May 2012 to June 2016

Worked in a very personal way with special needs children where compassion, patience, and charisma were needed to show confidence and gain trust with each client.

Provided treatment recommendations and appropriateness for ongoing services and worked to achieve individualized treatment plan development and implementation.

Assisting children with disabilities in developing age-appropriate self-management and social skills

Set detailed schedules for daily activities, appointments, and goals to be accomplished weekly.

Maintain daily logs of behavioral progress and relay information to other staff as required.

Skills

•Customer Service (10+ years)

•Sales Experience (10+ years)

•Management (6+ years)

•Time Management

•Microsoft Office

•Active Listening

•Communication

•Leadership

•Problem-solving

•Computer skills

•Interpersonal skills

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