Customer Service Representative

LEE MCCOLLUM

*** *** ******, ************, ** ***01

Phone: 910-***-****

Email: **********@*****.***

Objective

My objective is to become successful in any career while obtaining an ecstatic lifestyle. I have a goal of becoming one of the best in anything that I do and to make sure that my family is being well taken care of. I want to be able to retire from a career that I love working for. Abilities

Experience in managing an entire crew/team. I also have the ability to develop leadership by show of training skills. The ability to communicate effectively and provide excellent customer service. Employment History

03/2020 - 12/2021 Shift Leader, First-Line Supervisors of Food Preparation and Serving Workers Biscuitville, Fayetteville, NC

Directly supervise and coordinate activities of workers engaged in preparing and serving food. Handle currency and properly utilize cash registers. Present customer service. Count inventory. Sweep. Mop. Dust. Make sure restaurant is in clean and sanitary condition.

03/2019 - 09/2019 Customer Service Representative (CSR), Cashier Speedway, Fayetteville, NC

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

08/2017 - 01/2019 Customer Service Representative (CSR), Cashier Circle K, Fayetteville, NC

Process returns and exchanges of merchandise. Process payments from customers purchasing goods and services. Greet customers. Scan or register customers' purchases. Accept payments from customers and give change and receipts. Bag or wrap customers' purchases. Answer customers' questions and provide information about store policies. Count the money in the register at the beginning and end of each shift. Check the age of customers when selling age-restricted products, such as alcohol and tobacco. Mop floors, take out the trash, and other custodial tasks. Stock shelves or mark prices on items. Use scanners, registers, or calculators to process payments and returns or exchanges of merchandise.

03/2015 - 09/2015 Dump Truck Driver

Barnhill Contracting Co, Fayetteville, NC

Operate dump truck to transport rock, sand, and asphalt material. Pre-trip and post trip inspections.

08/2014 - 12/2014 Packaging Clerk, Mail Machine Operator/Support Driver Fayetteville Observer, Fayetteville, NC

Prepare incoming and outgoing mail for distribution. Use hand or mail-handling machines to time-stamp, open, read, sort and route incoming mail. Address, seal, stamp, fold, stuff and affix postage to outgoing mail or packages. Store, file, or archive any necessary records and completed forms. 08/2014 - 11/2014 Store Clerk/Cashier

The Pantry/Kangaroo Express, Fayetteville, NC

Process returns and exchanges of merchandise. Process payments from customers purchasing goods and services. Greet customers. Scan or register customers' purchases. Accept payments from customers and give change and receipts. Bag or wrap customers' purchases. Answer customers' questions and provide information about store policies. Count the money in the register at the beginning and end of each shift. Check the age of customers when selling age-restricted products, such as alcohol and tobacco. Mop floors, take out the trash, and other custodial tasks. Stock shelves or mark prices on items. Use scanners, registers, or calculators to process payments and returns or exchanges of merchandise

09/2012 - 10/2014 School Bus Driver:

Cumberland County Schools, Fayetteville, NC

Bus drivers transport students between various places. Drive regular routes. Check the bus tires, lights, and oil and do other basic maintenance. Keep the bus clean and presentable to the public. Pick up and off passengers at designated locations. Follow a planned route according to a time schedule. Obey traffic laws and state and federal transit regulations. School bus drivers transport students to and from school and other activities. I would also pick up students in the morning and return them home or to the designated bus stop in the afternoon. Some days I would drive students on field trips and to sporting events and other activities. Watch traffic and people carefully to ensure the safety of children getting on and off the bus. Take care of the needs of children with disabilities. Keep order and safety on the school bus. Understand and enforce the school system's rules regarding student conduct * Report disciplinary problems to the school district or parents

04/2014 - 06/2014 Custodian/Janitor

Cumberland County Schools, Fayetteville, NC

When I was a janitor I would keep many types of buildings clean, in order and in good condition. Gather and empty trash and trash bins. Clean building floors by sweeping, mopping, or vacuuming them. Clean restrooms and stock them with supplies. Keep buildings secure by locking doors. Clean spills and other hazards with appropriate equipment. Wash windows, walls, and glass. Order cleaning supplies. Make minor repairs in buildings, such as changing light bulbs. Notify managers when a building needs major repairs. Keep school clean, sanitary, and in good condition. Work outdoors, mow lawns, sweep walkways and shovel snow. Monitor the heating and cooling system, ensuring that it functions properly. I would also use many cleaning tools and equipment that may include mops, brooms, rakes, and shovels. Other tools may include snow blowers, floor buffers, and carpet extraction equipment. 05/2013 - 08/2013 Event Specialist, Demonstrators and Product Promoters Bj's Department Store, Fayetteville, NC

Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell merchandise demonstrated. Serve samples of food. Practice safe serv on average daily basis. Prepare for FDA (Food and Drug Administration) inspections.b

Education History

11/2014 Truck Driver

Vocational School Certificate/License

Miller-Motte College, Fayetteville, NC

06/2012 Automotive Technology

1 Year at College or a Technical or Vocational School Fayetteville technical community college, Fayetteville, NC Did not complete..

06/2010 General High School Curriculum

High School Diploma

Terry Sanford, Fayetteville, NC

Certifications

11/2014 - 05/2017 Class A Commercial Drivers License Miller-Motte College

References

References Available on Request

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