Employee Relations Performance Management
Resume:
MICHELLE S. CACHERO
Chula Vista, CA 91913
Email: ***********@*****.***
US Citizen
Active-Duty Spouse
Security Clearance: Secret
WORK HISTORY
**/**** to Present, HR SPECIALIST/PERFORMANCE MANAGEMENT AND AWARDS, GS-0201-12, 40 hours per week, US Navy, Naval Special Warfare Command (NSWC), Human Resource Office, Employee Relations Division, 2000 Trident Way, Bldg 624, San Diego, CA 92155, Emily Tyler, 619-***-****, Contact: yes.
INCENTIVE AWARD PROGRAM ADMINISTRATION. Administers the civilian incentive award program for all Naval Special Warfare (NSW) commands except for Naval Special Warfare Development Group (NSWDG). Advises senior leaders and other management officials at assigned Echelon 2, 3, and 4 commands on appropriate means of recognizing contributions by civilian employees, which includes interpreting and applying local and higher-level policy and regulatory guidance. Evaluates incentive award nominations (including honorary awards, cash awards, time-off awards, and beneficial suggestions) for compliance with Department of Defense (DoD), Department of Navy (DON), and NSW policy, and provides feedback to nominators as needed. Processes all award nominations in compliance with required policy and procedures. Obtains required approvals, and maintains adequate documentation in accordance with DoD, DON, and NSW policy. Generates certificates, award letters, citations, and other written documentation as required. Coordinates with each command’s administrative department to ensure awards are routed for signature by the appropriate management official, and awards are delivered and/or presented appropriately. Tracks and manages cash and time off award budgets across the Force, coordinating with each command’s N7 department and providing periodic spending updates to ensure proper and timely execution of award funds. Reviews and submits award packages for DON and DoD level awards to the appropriate points of contact.
PERFORMANCE MANAGEMENT AND EMPLOYEE RELATIONS SERVICES. Coordinates with Employee Relations Specialists in the Force-wide execution of the performance management cycle. Provides advisory services on all components of the performance management process, including planning, monitoring, rating, and rewarding performance. Advises management on the performance management process and provides technical information on performance management systems. Ensures timely completion of annual appraisals across the Force by monitoring completion rates, updating senior leadership on completion rates, and working directly with supervisors and employees to ensure critical tasks are completed in a timely manner. Processes administrative and reconsideration corrections to completed performance appraisals in consultation with the assigned Employee Relations Specialist. Ensures compliance with local and higher-level policy and obtains required documentation and appraisals to justify any corrections processed. Also, serves as an additional employee relations advisor, as required, advising managers on appropriate disciplinary or other corrective techniques in response to a range of conduct and performance issues that often involve challenging situations.
Participated in a management inquiry interview providing information related to an official investigation within the command while keeping confidentiality regarding the investigation throughout the entire interview process. Provided the investigations coordinator requested information related to the complaint and a declaration statement regarding the interview I participated in.
PERFORMANCE AWARD PROGRAM ADMINISTRATION. Administers the civilian performance award program for all NSW commands except for NSWDG. Advises senior leaders and other management officials at Echelon 2, 3, and 4 commands on appropriate performance award recognition models and ensures compliance with DoD, DON, and NSW policy. Oversees and/or administers the Performance Award Review Boards (PARB) at each command, ensuring compliance with local and higher-level policy and ensuring equity in performance-based recognition across the Force. Coordinates with the
Employee Relations (ER) team on ratings-based recognition at assigned commands. Reviews and processes all rating-based awards in a timely manner after obtaining senior leadership approval. Coordinates with the N7 department at each command to ensure timely execution of performance award funds. Provides suggestions for command-level civilian performance management and award program improvement to ensure programs operate efficiently and effectively and recognize employees in a consistent and fair manner. Coordinates with the Civilian Awards Program Manager when reviewing Echelon 3 and 4 policies and provides suggestions for improvement of the Force-wide awards program. Provides input to civilian performance management and award data calls and working groups as requested by the Civilian Awards Program Manager.
CAREER SERVICE AWARD PROGRAM ADMINISTRATION. Administers the career service award program for all NSW commands except NSWDG. Runs reports and monitors employee records for career service milestones, including length of service awards and retirement awards. Reviews personnel files for accurate information related to career service, and coordinates with supervisors, employees, HR staff, and the appropriate DoD or DON offices for corrections as needed. Generates certificates, award letters, citations, and other written documentation as required. Coordinates with each command’s administrative department to ensure awards are routed for signature by the appropriate management official, and awards are delivered and/or presented appropriately.
3/2018 to 12/2023, MANAGEMENT ANALYST/HR LIAISON, GS-0343-12, 40 hours per week, US Navy, Naval Special Warfare Leadership Development and Education Command (NLEAD), 2546 Trident Way Bldg. 631, San Diego, CA 92155, Scott Trulove, 619-***-****, Contact: yes.
MANAGEMENT ANALYST/CIVPERS. Maintains a current and comprehensive knowledge of policies, rules, regulations, and directives relating to all phases of civilian personnel management to effectively advise senior officials at the Command in making decisions relative to personnel and position management actions. Collaborates with senior leadership on civilian personnel issues, participates in the formulation of internal personnel policies, programs, and procedures. Serves as the Command's focal point in the areas of civilian personnel, civilian personnel programs, and acts as liaison with the servicing Human Resources Specialist and Naval Education and Training Command (NETC) Human Resources Office (HRO) staff/departments; coordinates and monitors all matters pertaining to civilian personnel actions, including the timely processing of request for personnel action (RPA) requirements, interim and annual performance reviews, recruitment and staffing, position classification, training, and preparation of all civilian personnel actions. Requests additional recruitment fills due to fulfill unplanned losses of civilian personnel. Analyzes and resolves complex civilian personnel recruitment and placement issues. Applies civilian personnel recruitment and placement laws, regulations, and policies to provide advice and guidance to managers, supervisors, employees, and applicants. Works with hiring managers to initiate recruit/fill actions for hard to fill positions.
HR LIAISON. Directly responsible for the creation, input, and follow up of all Command personnel actions in the Defense Civilian Personnel Data System (DCPDS). Provides Command oversight on civilian personnel management matters involving staffing, position descriptions, and classification actions. Coordinates with HRO, OCHR and promulgates guidance to leadership regarding loss of skilled employees, recruitment and hiring issues, reassignments, reduction in force (RIF), details, and placement actions. Assists managers in preparing position descriptions. Attends weekly Department Head meetings, presents findings and recommendations by briefing the Executive Director, Commanding Officer, and other Department Heads on the status of the civilian workforce and civilian support programs pertaining to the command. Advises on program management procedures or practices to increase efficiency of operations. Looks for ways to continuously improve the program processes and management studies.
CUSTOMER SERVICE. Provides advice and assistance to all different levels of management and civilian employees on a variety of civilian personnel policies, processes, and programs. Process all required request for Personnel Actions (RPAs, SF182s) including but not limited to recruitments, awards, details and reorganizations, training requests within required deadlines which is normally 5 business days of approval. Provide applicable employee with the official Personnel Action (SF-50) notification within 5 business days of the Human Resource Office (HRO) processing and approval. Develops and maintains databases to track projects and certain agreements that apply to the civilian workforce. Applies law, policies, regulations and principals, standards and procedures to management and analysis regarding civilian related programs. Research and provide policy and procedural answers to employees, supervisors, and management within 5 business days for such areas of interest as benefits and entitlements. Keep the command current for other related civilian personnel programs to include Drug Free Workplace (DFWP), Civilian Employee Work/Life and Civilian Employee Health and Wellness, Equal employment Opportunity (EEO) and Telework policies and requirements.
MANPOWER. Performs civilian manpower reviews to identify and develop improvements and efficiency of civilian manpower and improvement methods by analyzing knowledge, skills, abilities and volume and quality of work processes in comparison to cost effectiveness. Make all corrections to Activity Manning Document no later than 5 business days after decision by Executive Director and Commanding Officer request.
EMPLOYEE RELATIONS. Serves as primary management official in the disposition of Labor/Employee Relations (LER) issues. Research employee and management questions and situations, advises participants of options and guides, and assists in development of appropriate, effective, and compliant courses of action. Submits EEO Management Directive (MD) 715 Report on an annual basis.
ACTIVITY TRAINING COORDINATOR. Serves as the Command ATC for the overall management of training, and employee development, to include Individual Development Plan (IDP) compliance and SF182 routing within their area of responsibility. Manages employee IDPs, Standard Form (SF) 182 Training Request, and status reports utilizing TWMS. Audits SF182s throughout the submission, completion and cancellation process for proper routing and approval or cancellation. Records completed training, education, and certificates in TWMS within 30 days of training completion. As ATC, provides and certifies rosters for classroom and “All Hands” training. Responds to data calls regarding mandatory training requirements and tracks all mandatory training for all military and civilian personnel. Gives Supervisory training to Managers and Supervisors in accordance with mandatory requirements.
PERFORMANCE MANAGEMENT. Serves as the Administrator for the Performance Management process throughout the cycle. Primary duties include annual update of business rules IAW high echelon guidance and instruction, meeting or exceeding the due date for business rules to be approved by the Command. Establishes an annual performance cycle timeline and ensures all employees and rating officials are informed and meet the various cycle due dates by validating the establishment and recording of performance plans and performance reviews, progress reviews, and annual assessments/rating records. Maintains the master file of all employee’s performance plans and ensures required close-out rating are initiated prior to transfer, separation, or retirement. Analyze current processes to identify potential problems and recommend solutions to the Executive Director and Commanding Officer. Develop recommendations for improvements in management processes to increase the efficiency of the command. Organizes and oversees all administrative documentation required for the annual Performance Awards Review Board (PARB), including meeting due dates for report of PARB results to NETC.
COLLATERAL DUTIES. GCPC Card holder, Civilian Drug free workplace Coordinator, Telework program coordinator, EO POC, Civilian Health and Wellness Program Coordinator, Office Records Manager, Freedom of Information Act (FOIA) Coordinator, CRT Team member, CRT Human Factor Council.
8/2010 to 3/2018, MANAGEMENT SPECIALIST/ADMINISTRATIVE DIRECTOR, GS-0301-7/9, 40 hours per week, US Navy, Center for SEAL and SWCC (CENSEALSWCC), 2546 Trident Way Bldg. 631, San Diego, CA 92155, Ronald Cooper, 619-***-****, Contact: yes.
ADMINISTRATIVE DIRECTOR. Reviews the work of other staff personnel to ensure compliance with CENSEALSWCC policies and procedures. Analyze administrative work processes and practices providing ways to increase efficiency. Work civilian personnel matters recommending policies and procedures concerning the efficiency of program type operations. Provides advisory services of administrative and civilian matters recommending policies and procedures for the civilian workforce using analytical techniques. Liaise with NETC Military manpower analyst to submit PERSTEMPO reports via BUPERs Online.
SENIOR ADVISOR AND ADMINISTRATOR. Responsible for the overall Executive Management and oversight of CENSEALSWCC Headquarters front office and administrative matters. Attend weekly Department Head meetings, giving briefs to CENSEALSWCC Leadership and senior manager providing inputs and recommendations. Expert utilizing Microsoft Office software. Gives presentations and reports recommendations to top level management and executive leadership using analytical techniques. Communicates orally and in writing to achieve work objectives and goals. Balances workloads to achieve work objectives and timelines are met.
COMMAND PASS COORDINATOR (CPC). Military pay and personnel, Command Pass Coordinator (CPC) that handles all pay and personnel actions utilizing the TOPS system working with the local PSD office. Establish and maintains effective relationships with supervisors, managers, and co-workers on sensitive/complex type issues. Monitors CMS-ID system to determine Naval Special Warfare manning and personnel management actions and placement for NSW billets. Coordinate with departments to ensure civilian/military personnel actions are completed.
PROGRAM AUDITOR. Conducted and coordinated reviews, analysis, and evaluations of command-directed administrative programs and operations, applied accounting and auditing principles, concepts, and practices in new or novel ways to solve problems where no clear precedents exist. Detected deficiencies, improprieties, inefficiencies and recommends corrective actions. Developed recommendations to improve program integrity, increase effectiveness and mitigate risk, prepared legally sufficient reports of investigation with recommendations to the CO. Served as the Command's Audit Liaison between external audit organizations and the Command, and assisted in coordination and execution or follow-up from audits, inspections, reviews, studies, or surveys.
INTEGRATED RISK MANAGER. Coordinated all process and program reviews. Identified potential risk areas or compliance deficiencies with laws, regulations, policies, and instructions. Discussed ongoing issues or areas of concern and provide insight into broader IG focus areas and how they relate to the Command’s mission and programs. Led the command in successfully navigating the rigorous Inspector General’s Inspection and achieving the objective of the Federal Managers’ Financial Integrity Act.
EDUCATION
Associate degree in: Human Resource Management, Business Marketing, Business Administration, Supervision and Management, Entrepreneurship and Small Business Management. Coastline Community College, Fountain Valley, CA
TRAINING
Administrative Investigations
Writing Position Descriptions
Federal Staffing
Drug free program coordinator training
MICP/IG Training
Microsoft Office Suite, Access, Excel and Word
Telework Training Working in a Hybrid Environment
AWARDS, HONORS, RECOGNITION
Consistently rated at the highest level for performance appraisals for the last 8 years
Civilian Service Commendation Medal, 2023
Civilian of the Quarter, 4th Quarter 2018
Civilian of the Quarter, 4th Quarter 2015
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