Customer Service Assistant
Resume:
Renee Henderson
*********.*****@**********.***
Summary
Detailed-oriented and seasoned professional with over 20 years of supervisory and customer service experience seeking a Community Service Assistant position where I can leverage my strong-customer-facing and problem-solving abilities in support of community clients and the programs that serve them. Considerable expertise in delivering high-quality customer service, managing daily operations and leading high performing teams.
Work Experience:
Harris County/A1 Personnel-Houston, Texas 7/2023 - 6/2025
Election Supply Clerk
Reviewed contracts identifying invoices and service level agreements requirements and performed quality reviews and audited supporting documentation against issued invoices.
Tracked and report audits results and finding for supplies needed for voting.
Assisted with the development and refinement of procedures, trackers, task list, and standards operating procedures.
NRG Stadium/ASM-Houston, Texas 1/2020 - Present
Cashier Supervisor
Responsible for checking out, counting out and checking in of other Cashiers assigned cash drawers and change tills daily
Performed counterbalance verifications with the counter management. Counted, organized, and balanced the cash drawer and made deposits.
Provided input to Processing Section Manager regarding all data recorded and responsible for setting work priorities.
Responsible for reporting all injuries to management and resolving customer complaints.
Cashier 2/2014 - 1/2020
Responsible for the stocking, organization and cleanliness of the assigned cashier stations, scramble area and the surrounding areas.
Managed scheduled tasks and ensuring proper scheduling of Front-End employees.
Responsible for accuracy of cash drawer and for completing cash check-out and turn-in procedures and paperwork. Responsible for monitoring theft in the location and for reporting incidents to manager.
USPS-Houston, Texas 3/2016 - 2/2023
City Carrier
Conducted thorough safety inspections of postal vehicles and meticulously document any issues.
Sorted and prepared various types of mail, ensuring accurate bundling for efficient delivery to residential and business address and delivered mail packages to residential and commercial customers on designed city routes.
AMERIGROUP Corp-Houston, Texas 9/2016 - 9/2016
Discharge Planner
Coordinated and facilitated efficient discharge planning for AMERIGROUP Corp members by assessing patient needs, collaborating with healthcare providers, and arranging for appropriate post-discharge services to ensure continuity of care and optimal patient outcomes.
Sr. Case Specialist, Team Lead 12/2007 - 4/2016
Managed a team of case specialist at AMERIGROUP Corp, overseeing complex case management, ensuring compliance with healthcare regulations and enhancing patient care coordination through effective leadership and strategic planning. Responsible for ensuring case management protocols were adhered and resolved complex member issues.
Case Specialist-Plan, Team Lead 8/2006 - 12/2007
Managed a team of case specialist at AMERIGROUP Corp, overseeing the development and implementation of care plans, ensuring compliance with healthcare regulations, and facilitating cross-department collaboration to optimize member outcome and service delivery.
Long Term Care Coordinator, Team Lead 7/2003 - 8/2006
Managed a team of care coordinators at AMERIGROUP Corp, overseeing the development and implementation of personalized long-term care plans for members, ensuring compliance with healthcare regulations, and facilitating multidisciplinary collaboration to enhance the most positive patient outcome.
Skills
Excellent Customers Service Public Relations Interfaces Excellent Problem Solving ICD9-Experience Excellent Oral and Written Communication Excellent Time Management and Organizational Skills Excellent Leadership and Analytical Skills MS Proficiency, Microsoft Office, Excel, Word and PowerPoint
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