Customer Service Data Entry
Resume:
SANDRO W. DEL MUNDO
Houston TX ***** · 724-***-****
**********@*****.*** · www.linkedin.com/pub/sandro-del-mundo
EXPERIENCE
SUNNY SKYS MANUFACTUING PRODUCTS. PRODUCTION/SERVICE CLERK.
Order and Data entry
work closely with the quality team and production team to ensure that production processes orders
Releases orders in a timely manner
Input of the production log and production schedule data
Perform cycle counts and make inventory adjustments
Major involvement in monthly physical inventory using SAP software
Repair and welding of return damage machine via tig welding,
01/2024-07/2024
AIG, TRAVEL GUARD TRAVEL INSURANCE SALES SPECIALIST
Provide exceptional customer service. attentive to detail to respond to high end clientele with professionalism.
Assist customers on building specific quotes to their travel needs.
Monitoring the Sales que for incoming sales calls.
Assisting related departments to de-escalate customer complaints and issues.
handing in-coming calls from travelers and travel advisors interested in learning about products and plans
Recommend an appropriate product to protect against risks associated with their upcoming trip.
Educate customers on what travel insurance is along with the benefits and coverages of the products designed to support the client's unique travel plans.
10/2017 – 09/2023
NASA SEWP. CONTRACT HOLDER RELATION MANAGEMENT, CUSTOMER SERVICE ADMIN III, BUSINESS INTEGRA
Provide high level problem resolution to fully diagnose or respond to problems, escalate the problem to Senior Program staff if necessary.
On-site customer training to use the government wide acquisition contract (GWAC)
Mentored new employees on the processes within the group.
Assisted new management during on-boarding.
Assisted management in enhancements of the program within the public website.
Provide Contract Holder Help line phone support.
Research government customer specifications and requirements for accuracy, feasibility, and best practice approaches
Analyze and research Vendor capabilities and response rates based on customer requests to build and maintain internal SEWP knowledge base.
Work with Customer Service Team to follow up on outstanding RFQs to determine causes • Capture and report SEWP response trends.
Capture, analyze, and report solicitation trends specific to the SEWP program.
Provide monthly reports on Delay/Delivery/Program performance rating.
Assist with evaluating and tracking Vendors’ Program Performance
Understanding of the SEWP order process, particularly as relates to credit card orders and receipt/acknowledgements of delivery orders.
Detailed understanding of the SEWP RFQ process, particularly the quoting rules for contract holders and the procedures for both automated and manual quote submission. • Monitoring the timeliness of CLIN file submissions.
Monitoring SEWP Order delivery reports.
Assisting contract holders with submission requirements and procedures for CLIN (Technology Refresh) update process.
Providing evaluations and contributing to Contract Holder Program Performance discussions
Understanding of the SEWP Contract Holders Only Page (CHOP), including the ability to provide guidance to contract holders on how to use the available tools.
Aid with customer service requests involving both Customers and Contract Holders.
Participation at events, training and conferences as appropriate
Attend Industry-related Conferences/Meetings and report relevant information to Program staff.
Entry of government purchase orders that fell under the NASA SEWP contract.
Trained federal employees on the use of the contract system.
Mentored and training new employees to the department.
Checked all orders to confirm they were properly on contract and communicated with agencies when adjustments needed to be made.
03/15/2007 – 02/28/2017
CUSTOMER SERVICE, SHIMADZU SCIENTIFIC INSTRUMENTS
Answers Calls regarding orders, technical support queue, sales inquiries.
Enter sales orders in Great Plains for customer orders and Web orders.
Supported sales orders processing in CRM for salesmen in the Southeastern region and Mid-Western region
Enters customer information for sales, technical support and service requests.
Provide Online and Verbal quotes to call in customers.
Provide invoices for customers.
Provide return information including shipping/tracking numbers.
Trained and mentored new customer service agents on departmental processes and procedures.
EDUCATION
MAY 1997
HIGH SCHOOL DIPLOMA
William H. Wells HS
Chicago, IL
High School Diploma
February 2025
Tulsa welding school and technology
Houston TX 77073
Diploma in Professional Welding
SKILLS
Excel
Great Plains
Microsoft CRM
Web Verizon Center
MS Teams
Parature
SharePoint
Service NOW Sales Order Management
Inventory Software (Utilities)
SAP (Systems Applications and Products)
Welding Skills & Related Industrial Capabilities
● Skilled in basic fitting & piping system layouts
● Utilized assorted 6010, 7018, 7024 electrodes and ER70S, 309L filler metals
● Welded plate & structural steel in accordance with AWS D1.1 codes and standards
● Welded mild steel pipe in accordance with ASME Section IX
● Welded 2”-5” pipe in the following positions: 2G, 5G, & 6G
● Welded larger diameter piping according to pipeline standard API 1104
● Ran overlapping beads; performed butt, fillet, socket & groove welds
● Welded plate & structural steel in the flat, vertical, horizontal & overhead positions
● Welded stainless steel & aluminum in accordance with Military Standard 1595-A
● Measured, cut, prepared & fitted segments of pipe & structural steel
● Able to interpret blueprints and welding diagrams
● Prepared & Cut Metal with Plate & Pipe Beveling Machines, Hand Torches & Grinders, Air Carbon Arc Gouging,
and Plasma Arc
Welding Proficiencies
● GTAW-Gas Tungsten Arc Welding (TIG & HF TIG)
● SMAW-Shielded Metal Arc Welding (Stick)
● GMAW-Gas Metal Arc Welding (MIG)
● FCAW-Flux Core Arc Welding
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