Customer Service Sales Associate

Jasmine Fickling

***:***-**** jasminejohnson j.comagmali.com Atlanta, GA 30349

‘SUMMARY

Ouigoing, professional with 10 years plus customer service, willng to lean new techniques, people

person, very decicated to the field of choice

Dedicated Customer Service Speciaist providing skils to priortie and muff-taskin fast-paced

‘working environment, Successfully works as part of team fo reach personal and business goats.

Known for successfully handling escolated customer support issues.

SKIS

* Customer Retention ‘Telephone Etiquette

* CallCenters + Customer Relationship Management

sac * Customer Relations

# Schedule Mastery

EXPERIENCE

Customer Service Specialist, Comcast, August 2016Curent

Atlanta, GA.

Responsiilfies include: handling customer service calls, sales accountabilty,

‘* Documented customer correspondence in CRM to track requests, problems and solutions.

‘© Upheld quaity control policies and procedures to increase customer satisfaction.

* Assisted customers with making payments or establishing payment plans to bring accounts

current.

+ Resolved customer inquiies, questions and concems to consistently offer qualty service and

meet performance benchmats.

‘Ao, Lam the top sales associate in my department. Ive eamed cifferent accommodations,

different awards, top sales associate or 2020 to 2022

Retail Sales Associate, Marshalls & HomeGoods, Apri 2011-Curent

Atlanta, GA.

* Greeted each customer and offered assistance in finding requesteditems, helping boost

customer satisfaction and retention

** Helped customers by answering questions and locating merchandise,

* Initicted trienaly conversation with customers to determine level of assistance required,

‘+ Answered questions about current promotions and resolved issues according to store polices.

EDUCATION AND TRAINING

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