Customer Service Data Entry

Valerie Scipio

Kannapolis, NC ***** ************@*****.*** +1-803-***-****

About Me:

Patient and empathetic in customer relations with extensive background in security, conflict resolution and problem solving. Great listener, counselor and ability to lead and instruct. Self-sufficient, energetic, proactive, extremely organized, excellent work ethic, strong interpersonal skills, fast learner, eager to work, dependable, professional and a team player. Detailed oriented, report writing, scheduling and supervisory experience.

Authorized to work in the US for any employer Authorized to work in the US for any employer.

Skills:

Banking

Typing

Microsoft Office

Financial services

Data entry

Documentation review

Customer Service

Work Experience

Customer Service Representative

TD BANK AMERICA MOST CONVENIENT BANK-Charlotte, NC

September 2022 to May 2025

Job Description:

•Displays positive professional tone exhibit empathy when required and provides a legendary customer experience

•Takes ownership of customers concerns and resolve customer issues at first point of contact

•Provides courteous efficient and professional customer service to ensure inquiries problems and issues are resolved promptly Escalate non standard or high risk transactions activities as necessary

•Understands and applies operating policies and procedures. Contributes to a fair positive and equitable environment that supports a diverse workforce

•Process claims, Authentication, Debit Card, ATM Disputes, Checks, Online assistance.

•To include a varied of other duties and contributions

CSR - Customer Service Representative

Centene Corporation-Charlotte, NC November 2021 to September 2022

Job Duties:

•Performed data entry for customer information

•Performed customer service surveys

•Answered general questions

•Answered calls from Medicaid recipients

•Responded to claim inquiries

•Resolved customer information and complaints

•Assisted customers with a warm and professional attitude

•Benefits Verification

•Assisted Medical Providers

•Heavy call volume

•Multi-task

Benefits Verification Specialist (CONTRACT POSITION)

Lash Group-Charlotte, NC

October 2020 to April 2021

CSR for Outbound Medical Company. Verification of benefits. Placing in contact with physician care as it applies to these benefits. Verifying also all information is submitted correctly

•Provided assistance to clients

•Answered phone and assisted customers and clients with their business needs.

•Both Inbound/Outbound Calling

•Data entry

•Customer Resolution

•Benefits Verification

•Insurance claims

•Works independently to execute a signed task.

•Provides support to clients through several channels including phone letters and emails to quickly resolve the request.

•Ability to work in a fast pace dynamic environment with a high degree of urgency and accuracy

•Good written and oral communication skills strong attention to detail

•Strong m s office skills to include excel

•Effective time management and organization skills

Driver

One Blood (Blood Bank)-Charlotte, NC

October 2019 to September 2020 Job Description:

Was a driver for the blood bank.

•Delivering blood and blood products to all the major hospitals.

•Following proper guidelines for travel and delivery of these products.

•Interact with hospital and other staff members for proper delivery

•Attended training periodically for updates on proper protocol for safe delivery

•Kept driver daily log of travel and mileage

•Along with other duties as it relates.

Driver

Lyft-Charlotte, NC May 2017 to March 2020 Job Duties:

•Independent contractor

•Provided Customer Service with friendly and professional attitude.

•Drive customers to their allocated location in a prompt courteous manner.

Bank Protection Officer

G4S-Charlotte, NC

May 2015 to January 2017

•Responsibilities

•︎Perform security patrols of designated areas on foot or in vehicle

•Watch for irregular or unusual conditions that may create security concerns or safety hazards

•︎Sound alarms or call police or fire department in case of fire or presence of unauthorized persons

•︎Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles

•︎Permit authorized persons to enter property and monitors entrances and exits

•︎Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements

•︎Investigate and prepare reports on accidents, incidents, and suspicious activities

•︎Provide assistance to customers, employees and visitors in a courteous and professional manner

Loss Prevention Officer

IKEA-Charlotte, NC

June 2014 to April 2016

Detention Officer

SC DEPT OF JUVENILE JUSTICE-Columbia, SC

November 2010 to April 2014

•Performed Security patrols

•Monitored juvenile behavior

•Monitored meals, phone calls, visitors, recreational activities

•Transported juveniles to and from appointments and court appearances

•Two way Radio

•Daily log of occurrence

•Strict adherence of policy and procedures

Detention Center Officer

SC Dept of Juvenile Justice-Columbia, SC

June 2010 to January 2014

•Assisted in crisis intervention situations by following established protocols for de-escalation techniques

•Provided direct care and support to individuals with developmental disabilities in a group home setting

•Assisted residents with daily living activities, including personal hygiene, meal preparation, and medication administration

•Promoted independence and encouraged skill development through engaging activities and exercises• Maintained a safe and clean environment by regularly performing housekeeping duties

•Responded promptly to emergencies or critical incidents, following established protocols and procedures

Detention Officer

Lexington County Detention Center-Lexington, SC

November 2001 to June 2010

•Maintained security and order within the correctional facility, ensuring the safety of staff and inmates

•Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession and maintain a secure environment

•Enforced rules and regulations consistently while treating all inmates with fairness and respect

•Supervised inmate movement during daily routines such as meals, recreation time, and visitation hours

•Responded promptly to emergencies or incidents within the facility, taking appropriate action to de-escalate situations or request backup when necessary

•Performed searches on individuals, cells, vehicles, or other areas as required by standard procedures or suspicion of illegal activity

•Documented all incidents, observations, and interactions in detailed reports for administrative purposes

•Assisted in the transportation of inmates between facilities or court appearances while maintaining strict security protocols

•Collaborated with fellow officers to develop strategies for managing difficult or high-risk individuals within the facility

Education

Diploma in General

Vailsburg HS - Newark, NJ 1981 to 1985

Skills

•Customer service

•Computer skills

Certifications and Licenses

Driver's License

CPR Certification

February 2024 to February 2026

First Aid Certification

Additional Information

Previous Owner/Operator of About Last Night Mobile Sip & Paints and party Treats.

Available for immediate hire.

Contact this candidate