Customer Service Support Representative
Resume:
Roxana Estrella
Nutley, NJ 201-***-**** *****************@*********.***
Education
Santa Catalina High School
Guayaquil, Ecuador
Certifications
Microsoft Office Certified
C++ Certification
Skills
Bilingual - Spanish
Strong customer Service
Relationship Building
Salesforce
Leadership
Summary
Dedicated and versatile professional with 17 years of experience in various roles at The Home Depot, including Associate Support, Department Supervisor, Inside Sales Support Representative, Customer Service and the Pro Desk.
Proven ability to lead teams, provide exceptional customer service, and effectively manage multiple tasks in a fast-paced retail environment. Strong leadership and problem-solving skills, with demonstrated commitment to enhancing customer experience. Bilingual in Spanish and proficient in Microsoft Office, offering a unique ability to communicate effectively with diverse customers and support operational efficiency.
Professional Experience
September 2022 – Current - PSC HOME DEPOT
Inside Sales Support Representative
Build strong relationships with Pro customers to understand their business needs.
Act as the main point of contact for Pro orders, special requests, and service needs.
Provide consistent communication and follow-up on orders and deliveries.
Expedite and monitor Pro orders (both in-store and special orders).
Work closely with Pro Sales Associates, Department Supervisors, and vendors to assist with price quotes and bids.
February 2020 – September 2022 - The Home Depot 0977
Associate Support Department Supervisor
Assist the Department Supervisor in leading, coaching, and motivating associates.
Help train new associates and provide ongoing guidance to team members and promote teamwork and a positive working environment.
Create and maintain weekly schedules for store associates using Home Depot's workforce management systems (often My View or Kronos), Ensure schedules align with forecasted customer traffic and labor budgets, adjust shifts for callouts, vacations, or unexpected coverage needs.
January 2017 – February 2020 - The Home Depot 0977
Customer Order Specialist
Coordinate and schedule deliveries for customer orders, including special delivery instructions.
Maintain accurate records of orders, transactions, and customer interactions.
Work closely with other departments (e.g., Pro Desk, Customer Service, Shipping/Receiving) to ensure smooth order processing.
Collaborate with the store's management team to identify ways to improve order accuracy and delivery efficiency.
January 2017 - Self- Employed
Kitchen Designer
Meet with customers to understand their kitchen renovation needs, preferences, and budget.
Utilize design software (like 20-20 Design or Chief Architect) to create 2D and 3D designs that align with customer preferences.
Recommend products that align with the customer’s budget, style, and functional needs.
Build strong relationships with customers, helping them through each stage of the design process.
Contact this candidate