Program Manager Customer Service

Rachel Maldonado

**** *** ******* ****, ****** Park FL 32065

Phone: 904-***-****

*******************@*****.***

Summary of skills:

● Working knowledge of Microsoft office products

● Adaptable, flexible, and open to learning new job skills

● Great communication skills both verbal and written

● Leadership skills

● Comfortable working independently

● Able to delegate and teach acquired skills

Employment History:

Donovan Heating and Air/ Program Manager

April 2022/ October 2024

● Built a retail HVAC department with Home Depot( seven stores out of the district)

● Recruiting lead generators along with training selling and customer service skills

● Building standard operating processes for multiple departments

● Managing a team, building schedules, development opportunities, delegating tasks

● Building professional relations with Home Depot executive along with store relationships Target/ style consultant and general merchandise

April 2021/April 2022

● Highly flexible within the work environment, multitasking and adapting to business needs in real time

● In charge of weekly inventory for apparel/ home goods and investigating drastic inventory counts

● ownership of designated areas including but not limited to: visual merchandising, backstock, ad sign, cashiering, online orders, shipment/ product push, responsibility of metrics, along with customer service always being the priority

Handyman

Gene knows 2015/2020

● Analyze and assess client’s homes: break down of supply cost of home repair and estimating labor cost along with local supply prices then compiling it into an understandable document for customers

● Able to communicate with clients the process and timeline of repairs, this includes sending clients their estimates electronically along with being able to communicate cost in person

● Can break down a big or small home repair into an understandable order of operations and plan

● Problem solving along with on the spot adaptability depending on job needs and unforeseen problems

● Ability to work independently and maintain time management for projects

● Comfortable with power tools and home repair equipment along with a wide range of practical repair knowledge

● Sustain an organized work environment especially when working in different homes and locations

● Flexibility when clients make project changes while still being able to complete all tasks within a timely manner

Merchandiser/ key holder

Banana republic 2015-2016

● Supervising/ intake of product and supplies for the store

● Delegating duties to the shipment team, making sure as a team we were hitting our desired metrics

● Overseeing all tasks in the store, inventory, price changes, sale signage, collecting orders to be shipped to customers, visuals in display windows, store layout changes and restocking the store

● Lead on the floor to handle customer issues and manage employees on the floor

● Checking and fixing timesheets for employees

● Trained employees on task jobs and company policies

Contact this candidate