Customer Service A Team
Resume:
OJEYEMI TEMILADE TAWAKALITU
**, ***** ***** *** ****** olabisi idimu road Ejigbo Lagos
Tel: 080********, 070********. E-mail: *********@*****.***
OBJECTIVE:
●Ability to bring out the potentials in me for human consumption and interested in working with people as a team to achieve the organisation goal.
●Advancement and improving while attaining job satisfaction.
●To render not just service but quality service in a professional manner, with exceptional interpersonal skills and ability to communicate effectively which has enhanced my capability to successfully manage organizational changes and improve productivity through the use of best customer service practices.
KNOWLEDGE:
●Good understanding of human behaviours
●Excellent communication and written skills
●Good computer skills
●Customer service oriented
WORK EXPERIENCE:
2017 – 2022 Parkway Microfinance Bank
15B, Joseph Harden Street Lagos Island
Post Held : Teller’s Supervisor
Work Schedule:
●Relating and managing customers on issues
●Attend to customers with transactions (receiving and payments)
●Collation of report from Marketers
●Stock verification and loan disbursement
●General posting of transfer in correspondent banks statement
●Cheque lodgement to correspondent banks
●Creating and posting of Term deposit
●Posting of transactions on cyberspace settlement
●Posting of NIBSS transactions
●Posting of Remitta transactions
●Monthly sundries proof
2013 – 2016 Gurranty Trust Bank
Airport Road Branch
Post Held: Transaction Officer
Work Schedule:
●Attend to customers with Dollar and Naira transactions (receiving and payments)
●Prepare draft for customers
●Relating and managing customers on issues with their online banking
●Receiving of payments for Visa and Ticket for Traveling
●Custom duty payments
2011 – 2012 NYSC
Community Secondary School
Nze, Udi LGA
Enugu State.
Post Held: Teaching
Work Schedule:
●Teaching pupil mathematics and physics
2007 – 2008 Tara System Ltd.,
5, Broad Street,
Lagos Island.
Post Held: Network Support Technician
Work Schedule:
●Check network cables (LAN) if well fixed
●Support client when there is a down time or issues with their internet
INSTITUTIONS ATTENDED WITH DATES:
Lagos State Polytechnic, Lagos State.
Higher National Diploma in
Electrical/Electronic Engineering (Upper Class) 2008 - 2010
The Polytechnic Ibadan, Oyo State.
National Diploma in
Electrical/Electronic Engineering (Upper Class) 2005 - 2007
A. U. D. Comprehensive High School
Okota-Isolo, Lagos State.
Senior School Certificate Examination 1996 - 2002
Olokun Primary School,
Ire -Akari Estate, Isolo, Lagos State.
First School Leaving Certificate 1990 - 1996
ACADEMIC AWARD:
●2010 Lagos State Polytechnic
Best female student in school of Engineering
●2007 The Polytechnic, Ibadan.
Best female student in school of Engineering
HOBBIES:
Reading and Meeting people
Reference will be provided when needed
Contact this candidate