Data Entry Customer Service

Shanta Johnson

Kailua, HI ***************@*****.*** 252-***-****

Professional Summary

Detail-oriented and tech-savvy professional with proven success in remote customer service, data entry, technical support, and claims processing. Skilled in managing high-volume workloads, resolving complex issues, and delivering exceptional client experiences. Proficient in CRM systems, ticketing platforms, and cloud-based productivity tools. Known for accuracy, adaptability, and meeting strict deadlines in fast-paced virtual environments.

Core Competencies

• Remote Customer Service & Support

• High-Volume Data Entry & Accuracy

• Claims Processing & Case Management

• CRM & Ticketing Systems (Zendesk, Freshdesk, Salesforce)

• Typing Speed: 65 WPM

• Google Workspace (Docs, Sheets, Gmail, Drive)

• Microsoft Office Suite (Word, Excel, Outlook)

• Zoom, Slack, Teams & Virtual Communication

• Problem-Solving & Conflict Resolution

• Order Processing & Documentation

• Time Management & Multitasking

• Quality Assurance & Compliance Standards

Professional Experience

Customer Service Representative

Concentrix, Remote Jan 2023 – May 2024

• Handled inbound and outbound calls, emails, and live chats, maintaining high customer satisfaction scores.

• Resolved account, billing, and order issues using CRM and ticketing platforms.

• Performed data entry and documentation of interactions to ensure accurate customer records.

• Met and exceeded Key Performance Indicators (KPIs) including first-contact resolution, call handling time, and quality assurance standards.

Crew Member

Wendy’s, Goldsboro, NC Jan 2019 – Aug 2020

• Delivered efficient and friendly service to customers in a high-traffic environment.

• Operated POS systems and processed transactions with speed and accuracy.

• Maintained compliance with health and safety regulations.

Cook

McAlister’s Deli, Goldsboro, NC Oct 2018 – Oct 2019

• Prepared food items according to standardized recipes and quality assurance procedures.

• Maintained inventory records and assisted in restocking supplies.

• Worked collaboratively with team members to meet customer demand.

Food Service Assistant Trainee

Vocational Training Program, Goldsboro NC Jan 2018 – Jun 2019

• Trained in safe food handling, inventory management, and customer interaction techniques.

• Assisted in preparation, packaging, and delivery of meals to meet service deadlines.

Education

High School Diploma

Eastern Wayne High School, Goldsboro, NC

Technical Skills

• CRM: Zendesk, Freshdesk, Salesforce

• Productivity Tools: Google Workspace, Microsoft Office Suite

• Communication Tools: Zoom, Slack, Microsoft Teams

• Typing Speed: 65 WPM

Additional Information

• Remote work ready with reliable high-speed internet and home office setup.

• Flexible schedule and available for full-time, part-time, or contract positions.

Data Entry Clerk (Remote)

BrightPath Solutions — Remote

March 2022 – April 2023

Contract Position

• Entered and maintained large volumes of customer records, billing data, and inventory logs with 99% accuracy using Microsoft Excel and internal CRM tools

• Reviewed, verified, and corrected data from various sources before system entry, ensuring completeness and accuracy

• Managed confidential information in compliance with company data privacy standards

• Responded to internal team queries and updated data reports weekly for management review

• Used Google Workspace (Docs, Sheets, Gmail) to collaborate with cross-functional teams and submit reports

• Achieved and exceeded daily productivity targets, processing an average of 2,500+ keystrokes per hour

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