Customer Service Front Desk
Resume:
Joan Trieste
***** ******** ******* **** ****. 631-***-****
Fort Myers, FL 33913 ***********@*****.***
I am an accomplished and experienced sales professional with a successful history of spearheading the development and implementation of sound proposals to maximize profitability.
I have management experience, supported by exceptional communication skills, and the ability to spot problems and resolve them quickly and efficiently.
Floor & Decor Senior Designer
South Fort Myers, FL March 2022 to Present
My success is based on my decision-making experience and on my ability to establish and develop consensus around objectives, and achieve those objectives. I assist customers envision and design various home improvement projects, from one room redesign to complete home renovations.
I successfully sell the products required for each project while maintaining interactions that build exceptional customer service that drives sales & revenue growth.
Analyze the customer’s needs, requirements and personal taste, delivering a positive product presentation and customer experience.
Provide samples so that the customer can visualize how the finished room will look.
Deliver sales of new fixtures, flooring, wall décor, tile, etc.
I have developed good and profitable relationships by applying my communication skill sets and I think strategically and act tactically. My sharp eye for detail and extensive market knowledge enabled me to navigate through the design and sales processes.
Ranked #1 Salesperson, achieving over one million dollars in sales in 2024.
I have consistently demonstrated outstanding results leveraging my sales and problem-solving skills as well as my customer service expertise.
Received multiple recognitions, including “Salesperson of the Year” award.
Provided customer engagement, ensuring the highest level of service was always provided.
I developed lasting relationships by forging strong loyalties through respect, a strong work ethic, personal integrity, a positive attitude and by successfully adhering to a relationship building process that I had developed and perfected. That has been the trademark of my career, and I have consistently demonstrated outstanding results.
Hamptons Luxury Kitchen & Bath Project Manager
Westhampton Beach, NY & Naples, FL 2010 to 2022
In this role I oversaw daily operations including design and installation, ensuring project completion within the allocated budget and timelines. I developed operational strategies and built relationships to improve customer service and sales.
Collaborated with Senior Management to develop and implement strategies to drive sales.
Coordinated with designers, architects, and developers in the selection of fixtures, lighting and tiles.
Demonstrated my ability to improve operations and address concerns quickly.
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Joan Trieste Resume, continued
Anthony Baratta, LLC Showroom Designer & Project Manager
Westhampton Beach, NY 2009 to 2009
In this position I developed and implemented operations and sales strategies for one of the most celebrated and respected interior designers in the country. I coordinated projects with architects and end users.
Collaborated with sales teams to create effective marketing strategies.
Stayed up-to-date with industry trends and incorporated them into designs.
Provided exceptional customer service and answered product-related questions.
Urban Archaeology Sales and Designer
Bridgehampton, NY 2003 to 2006
Coordinated and consulted with designers, architects, developers and clients.
Assisted in the selection of plumbing, fixtures, lighting, tile and any other items associated with the successful completion of each project.
Waterworks Assistant Manager
East Hampton, NY 1998 to 2002
Designed and sold kitchen and bath projects
Oversaw projects by coordinating with designers, architects and end users.
Conducted New Project seminars for sales staff and clients.
Suffolk County Community College
Selden NY
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CORE COMPETENCIES
CAREER PROGRESSION
EDUCATION
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