It Support Help Desk, teacher, customer service

Jade Morrison-Carter

Stockbridge, GA 470-***-**** ******************@*****.*** LinkedIn

Professional Objective

Motivated and technically trained professional with a strong foundation in IT support, system administration, and cross-functional communication. Backed by over four years of experience in high-volume, team-driven environments and recent formal training in IT infrastructure. Seeking an entry-level IT support or help desk position where technical aptitude and excellent interpersonal skills can be applied to enhance end-user experience and system reliability.

Core Competencies

Effective Communication Verbal & Written Skills Customer Support Team Collaboration

Troubleshooting & Problem Resolution User Training Organization Active Listening

Windows & Linux Microsoft 365 System Administration Time Management

Education & Certifications

Google IT Support Professional Certificate (Expected May 2024)

Merit America – Remote Completed January 2024

- Focused on technical support, troubleshooting, user communication, system administration, and IT fundamentals

- Gained hands-on experience with Microsoft 365, Windows 10, Linux, and support ticket systems (Spiceworks)

- Training mirrors CompTIA A+ core knowledge

Professional Experience

Amazon – Warehouse Associate

Fairburn, GA Dec 2022 – Jan 2023

• Communicated clearly with team members to ensure smooth coordination and on-time shipment processing

• Resolved inventory discrepancies by identifying issues and effectively explaining solutions

• Used warehouse systems to maintain real-time data access and support team operations

• Supported new staff by explaining procedures and offering hands-on guidance

FedEx – Loader/Picker

Ellenwood, GA Apr 2021 – Oct 2021

• Fostered clear communication with logistics and delivery teams to resolve processing issues

• Maintained a strong safety record through precise communication of procedures and updates

• Improved team workflow with clear labeling, digital tools, and real-time status reporting

Tory Burch – Picker

McDonough, GA May 2017 – Jan 2018

• Worked cross-functionally with departments to ensure accurate inventory flow

• Used scanners and software to record and report stock status to team leads

• Resolved labeling and quantity discrepancies by proactively discussing with inventory control

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