Customer Engagement Retail Sales

Rachel Clarke

Sparks, NV 775-***-**** *************@*****.***

Professional Summary

Merchandising professional with 8+ years of experience boosting retail sales, optimizing product placement, and enhancing customer engagement across major retailers. Skilled at planogram execution, multi-location resets, and building supplier partnerships to ensure consistent product availability. Recognized for improving sales performance and streamlining merchandising operations.

Core Skills

Retail Merchandising & Sales Strategy

Product Placement & Visual Merchandising

Planogram Execution & Compliance

Seasonal & Promotional Resets

Category Sales Growth & Optimization

Inventory Management & Stock Accuracy

Customer Engagement & Brand Representation

Cross-Functional Team Collaboration

Supplier & Vendor Coordination

Store Layout & Space Optimization

Professional Experience

Merchandiser Spar Inc — Reno/Sparks, NV

Mar 2024 – Present

- Increased category sales by 15% through strategic product placement and engaging merchandising displays.

- Maintained 98% product availability by coordinating with suppliers and optimizing inventory processes.

- Executed planograms across multiple store locations to improve shopper navigation and encourage repeat visits.

- Supported seasonal resets and promotional rollouts, ensuring brand consistency and sales alignment.

Merchandiser Crossmark — Sparks, NV

Sept 2021 – Feb 2024

- Executed merchandising resets and optimized store layouts to align with seasonal sales strategies.

- Improved customer interaction zones, increasing product visibility and purchase likelihood.

- Ensured planogram compliance and maintained organized product displays across multiple categories.

- Partnered with store teams to support promotions, new product rollouts, and vendor programs.

Traveling Reset Merchandiser SAS Retail Services — Nationwide

Dec 2017 – Aug 2021

- Led large-scale merchandising resets across multiple regions, ensuring compliance with client standards and brand consistency.

- Streamlined reset processes, reducing execution time by 20% while maintaining high accuracy.

- Collaborated with diverse store teams to implement new layouts and promotional programs.

- Supported vendor and retailer initiatives by executing product launches and seasonal transitions.

Shift Supervisor CVS Pharmacy — Truckee, CA

Nov 2014 – Dec 2017

- Supervised and trained a team of 10+ associates, improving checkout efficiency and reducing wait times by 30%.

- Oversaw merchandising of key product categories, driving growth in impulse and seasonal sales.

- Ensured compliance with company policies, loss prevention practices, and inventory control.

- Delivered excellent customer service, resolving conflicts and maintaining brand loyalty.

Picker OHL Logistics / Purina — Sparks, NV

Oct 2010 – Sept 2014

- Accurately fulfilled high-volume orders, maintaining a 99% accuracy rate in inventory management.

- Supported warehouse operations by ensuring timely product distribution to retail partners.

- Consistently exceeded performance targets for speed, accuracy, and safety compliance.

Overnight Stocker / Reset Associate Walmart — Sparks, NV

Dec 2005 – Oct 2010

- Executed overnight merchandising resets, ensuring shelves and displays were fully stocked and planogram compliant.

- Supported seasonal transitions and promotional setups to maximize sales opportunities.

- Maintained inventory accuracy and reduced stockouts through efficient restocking practices.

- Collaborated with store teams to improve product visibility and customer shopping experience.

Education

South Lake Tahoe High School — South Lake Tahoe, CA

Diploma, 1994

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