Vice President Compliance Director

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JOHN BOROWSKI

Tow Compliance Director

PROFESSIONAL SUMMARY

Tow Compliance Director with over 27 years of extensive expertise in the automotive and towing industries, excelling in regulatory adherence and organizational management. Demonstrates strong leadership and relationship-building skills, having authored key industry standards and driven strategic growth through innovative solutions. Passionate about enhancing industry standards through collaboration and forward-thinking initiatives.

EMPLOYMENT HISTORY

VICE PRESIDENT TOWING INDUSTRY PROGRAMS2015 - 2023

AutoReturnSan Francisco, CA

Designs towing programs, advises management, and negotiates terms, enhancing operational efficiency.

Analyzes policies, identifies alternatives, and fosters alliances, driving industry collaboration.

Plans training and researches opportunities, contributing to strategic growth and innovation.

Spearhead towing program evaluation, design, and optimization. Analyze industry trends, identify best practices, and implement data-driven strategies for operational excellence.

Lead strategic planning for towing industry programs. Develop innovative solutions, foster key partnerships, and drive business growth through forward-thinking initiatives.

Cultivate strong relationships within towing community. Facilitate training programs, negotiate favorable agreements, and promote alliances to enhance industry standards.

DIRECTOR OF MUNICIPAL CONTRACTS/ SCENE SUPERVISOR2010 - 2015

Hampshire Towing/Amber Scene CleanHolyoke, MA

Oversee all facets and operations on major accident scenes including environmental cleanup. Staff training on all tow operations. Led major accident scene operations, overseeing environmental cleanup and staff training. Streamlined processes, reducing response time and enhancing safety protocols.

Implemented cutting-edge towing techniques, revolutionizing municipal contract operations. Developed comprehensive training programs, boosting team efficiency.

Optimized scene management strategies, significantly reducing cleanup time. Strengthened partnerships with local authorities, securing long-term contracts.

MANAGER OF SPECIALTY MARKETS / ACCOUNT EXECUTIVE FOR AAA N. AMERICA2003 - 2009

JERR-DAN CORPORATIONGreencastle, Pennsylvania

Premier tow equipment manufacturing company, offering wreckers and carriers to handle any complex towing and recovery jobs. Trained tow truck proper product usage AAA clubs, USAF, ARMY, NAVY, Coast Guard, Homeland Security, Border Patrol, NYPD to mention a few. Pilot product development initiatives and drive market share increases. Conduct trainings targeting numerous areas, including towing and recovery vehicle use as well as LD, MD, HD, AC, and towing and recovery techniques. Author articles as freelance journalist for American Towman Magazine, Tow Canada, TowPartners, and Run Hard. • Improved national sales by over $28M through deploying rebate strategies.

CO-CHIEF EXECUTIVE OFFICER2009

XTREME RESCUE & RECOVERY TEAM INC.Fort Myers, Florida

Training organization taking industry experts to create a training team to train firefighters and towers working together to extricate victims faster to save lives and clear highways faster. Lead tow instructor, also scheduled classes and created curriculum. Engage experts with their perspective fields to put conduct classes nationally.

CHIEF OPERATING OFFICER2009

DYNAMIC TOWING EQUIPMENT & MANUFACTURINGNorfolk, Virginia

Established towing company and originator of the self-loading wheel lift. Evaluated and corrected operating costs, streamlined productivity and increased profitability. Improved buying power and product quality. Revamped distributor network. • Drove $3M leap in profitability within 100 days through cost cutting measures and better negotiation on purchases.

VICE PRESIDENT COMMERCIAL DEVELOPMENT2000 - 2003

NATIONAL TOWING ALLIANCEWarwick, New York

National towing association that provided member benefits and brought an online rated network of service providers for the public to use. The towers went through a screening process to achieve a rating. Piloted multiple communications, development, and operational activities, including acting as towing industry’s international ambassador and conducting national trainings and presentations for American Towman expositions. Played leadership role in National Towing Alliances (NTA’s) parent company, American Towman Magazine, serving as operations editor and supervising motorsport operations. Delivered expert trade certification advice to national industry association members. Launched 1st internet-based database of service providers: www.wreckers.com.

NATIONAL ACCOUNT MANAGER1997 - 2000

ROADONEChattanooga, Tennessee

A consolidation of 200 of the top tow companies nationally to create the largest tow service company. $500M in annual revenue. Championed sales and promotions initiatives targeting national and regional accounts. Captained daily operations of national call center, and oversaw activities of company’s terminal locations.

OWNER AND PRESIDENT

John’s SunocoHolyoke, Massachusetts

Guided all operations for $3.2M towing and recovery company for 25+ years, including leading 44-member staff. Provided expert technical consult to the City of Holyoke and the Western Massachusetts Chiefs of Police Association, including serving as expert witness 13 times in mechanical failure cases for the City of Holyoke. Expert witness in high profile AAA law suit. Aided the Holyoke Fire Department in auto extrication training. Fulfilled multiple leadership roles in the Massachusetts Statewide Towing Association. Successfully completed 22,000 police tows yearly, making company the Northeast’s largest municipality tower. Negotiated 1st police order tow rate increase in 18 years in Massachusetts, heading efforts targeting the state’s Department of Public Utilities.

COURSES

IS-700 (NIMS)-IS700-ISC100-ISC200

FEMA

CERTIFIED OPEN WATER II DIVER

NAUI

LEVEL 6/7 AND AIR CUSHIONS

Wreckmaster

LEVEL 3 CERTIFIED NATIONAL HEAVY RECOVERY SPECIALIST

TRAA

LEVELS 1 AND 2

Jerr-Dan University

SKILLS

Team Leadership, Organizational Management, Sales, Marketing, Call Center Operations, Consulting, Prospecting, Cold Calling, Relationship Building, Change Initiatives, Personnel Training, Development, Towing, Recovery, Engineering, Mechanics, Equipment Failure, Accident Reconstruction, Investigations, Expert Witness Testimony, Standards, Regulations, Communication, Negotiations.

LANGUAGES

English (Native).

ADDITIONAL INFORMATION

PROFESSIONAL EXPERIENCE

AutoReturn, San Francisco, CA

Vice President Towing Industry Programs (2015-2023)

• Evaluates, designs and recommends towing programs and options

• Analyzes towing policies, systems and practices, identifies best practices and alternatives

• Advises management about towing program options

• Plans training programs for towers

• Identifies and negotiates favorable purchasing terms and agreements for towers

• Promotes working relationships and alliances with towing community

• Researches and promotes business opportunities

• Analyzes business data

• Member of Strategy Team

PROFESSIONAL LICENSES AND CERTIFICATIONS

• Class A/M CDL License with Haz-mat, Doubles, Triples, Air, Passenger, and Tanker Endorsements

• TIM trained/ Train the Trainer / Fundamentals of Rigging

• Licensed Air Brake Technician

• Licensed CFC-12 Refrigerant Technician

• Class C Hoisting Engineer

• Massachusetts State Department of Education Certified Vocational Teacher (Automotive Technology 02)

• Certified Operator Pneumatic Lifting Bags (Low, Medium, and High Pressure and Inflation Accessories)

• Instructor for EX-Team Extrication Heavy Rescue

• Certified Rigger

• Certified Rigging Trainer

• Instructor for Xtreme Team Advance Extrication & Federal Highway Administration

• Member of Kelly Blue Book's Blue Ribbon Panel

• Member TxDOT Austin Aim High Joint Operations Team

• TRAA Legislative Advocacy Network co-chairman

• Board Member National Roadside Safety Commission

AWARDS

• Who's Who in the Towing Industry

• 2005 Towman of the Year (American Towman Magazine)

• American Towman Top 500 Most Experience Tow Companies

• American Towman Industry Leader

• American Towman Recovery Expert

• American Towman Hero Award (2-time winner)

• 2001 International Towing & Recovery Hall of Fame Inductee

• 1997 TRAA Presidential Award

• Outstanding Sales Leader

• City of Holyoke Commendation for Life Saving

MEDIA APPEARANCES

• "The Open Road Cafe," Pilot Program Anchor, ABC Radio Networks/Sirius Satellite Radio (July 1, 2007)

• MSNBC'S "Abram's Report," Industry Expert (December 30, 2002)

• American Towman's "On the Hook" anchor and managing editor of a weekly internet newscast (March 2016 to present)

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