Data Entry Customer Service
Resume:
Amity
Baldwin
Customer Service Representative/Office Assistant
*****.*********@*****.***
Clermont, KY, 40110
Experience
Customer Service Rep/Pharmacy Technician, Knipper Health, June 2025-Current I work in a call center environment, answering phone calls and processing customer refills through computer system.
Customer Service Rep, Nex Rep, December 2024-May 2025 I work from home, answering phone calls from Medicaid recipients in the state of New York, utilizing my data entry skills while I register the callers for Consumer Directed Personal Assistance Services.
Data Entry Clerk, Physicians Services Cooperative, Louisville, KY, February 2024-November 2024
I did data entry of patient demographic and insurance information as well as ICD-10 and doctor codes to prepare for insurance billing.
Inventory Exception Admin, Best Buy/Geek Squad, Brooks, KY December 2023-February 2024
In this position I was HIPPA certified, as I received and put away inventory in the health department. I also did data entry and assisted some days picking orders for outbound. Returns Processor, Radial, INC./Crown staffing/temporary assignment, Shepherdsville, KY July 2023-September 2023
I processed returns for Aeropostale and credited customer accounts. I also did quality checks of returned items, re-bagged the items and sent them to their proper location for them to be either put away for resale or sent to donation.
Test & Grade, Best Buy/Seasonal position, Shepherdsville, KY January 2023-February 2023
Assessed products against design requirements, identified issues using Excel and Optiiturn testing and verification tools, checked software programs for usability, functionality, and design issues, and I documented test findings by logging data in Excel to be further reviewed. Robotic Welder, Miyama USA,
Louisville, KY, October 2022-December 2022
I ran automated robotic machinery to achieve MIG and spot welds for cell production and fixtures and jigs while observing safety protocols and OSHA guidelines to reduce incidents and hazards, maintaining a 100% safety record. I inspected finished and in-process products to verify quality, assign grades and remove defective products and reporting non-conforming materials to management so that I could work with supervisors to correct production issues. I worked successfully with a diverse group of coworkers to accomplish goals and address issues related to the products.
Production Associate, Autokiniton/Crown staffing, temporary assignment, Shepherdsville, KY, June, 2022-August, 2022
I ran automated robotic machinery to achieve MIG and spot welds for cell production and fixtures and jigs while observing safety protocols and OSHA guidelines to reduce incidents and hazards, maintaining a 100% safety record. I inspected finished and in-process products to verify quality, assign grades and remove defective products and reporting non-conforming materials to management so that I could work with supervisors to correct production issues. I worked successfully with a diverse group of coworkers to accomplish goals and address issues related to the products.
Production Associate, Subaru of Indiana Automotive, Lafayette, IN, January 2022-March 2022 I inspected, tested and measured specifications on completed Subaru vehicles by facilitating quality assurance and product assessments so that the vehicles could be marked with an acceptance status prior to the delivery of final work to customers, and notified supervisors of test or production issues.
Robotic Welder, Fukai Toyotetsu Indiana Corporation, Jamestown, IN. November 2018- December 2021
I ran automated robotic machinery to achieve MIG and spot welds for cell production and fixtures and jigs while observing safety protocols and OSHA guidelines to reduce incidents and hazards, maintaining a 100% safety record. I inspected finished and in-process products to verify quality, assign grades and remove defective products and reporting non-conforming materials to management so that I could work with supervisors to correct production issues. I worked successfully with a diverse group of coworkers to accomplish goals and address issues related to the products.
Molding Machine Operator, Kauffman Engineering, Lebanon, IN, July 2018-November 2018 I started the day by checking casting equipment at the beginning of my shift to verify proper machine functionality and resolved any identified malfunctions. I sprayed, smoked, and coated molds with compounds for lubrication and insulation purposes while monitoring meters and gauges to verify and record temperatures, pressures and press-cycle times as well as observing machine operations to detect problems and making necessary adjustments to correct issues. I tracked the machines’ overall yield and the quality of the product to reduce scrap. I was required to adjust daily work procedures to meet schedules and maintain product quality standards, as well as inventorying and recording quantities of materials and finished products and requisitioning additional supplies.
Customer Claims Representative, Residential Warranty Services, Carmel, IN, July 2017-May 2018
I processed claims for payment or forwarded to appropriate personnel for further investigation. I assisted new policy holders with processing claims via phone and email by examining claims, records and procedures to grant approval of coverage by reviewing documentation and accounts to gain a full picture. I assisted claimants with problems or questions regarding their claims. I collaborated with fellow team members to manage a large volume of claims all the while providing quality customer service to assigned, insured claimants throughout their claim process by delivering timely service to customers. Office Assistant, Crackers Comedy Club, Indianapolis, IN, April 2013-September 2015 I answered phones, directed calls, and took messages, maintained client database by entering new and updated customer and account information, scheduled ticketholders for showtimes, communicated with customers, employees, and vendors to answer questions and address complaints, operated photocopiers, scanners, fax machines, and personal computers, proof- read and corrected correspondence and reports for error-free documentation and delivered messages and ran errands
Education
August 1994-June 1998
High School Diploma, Lebanon High School
June 2023-September 2024
Bachelors Degree, Psychology, University of Arizona Global Campus March 2025-Current
Certification, Medical Billing and Coding, Purdue University Global Skills
Typing 55wpm !00% accuracy Detail Orientation Communication Organization Problem-solving Customer Service
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