Talent Acquisition Employee Relations

Felicia E Nolan

Human Resources Manager/Remote Talent Acquisition Specialist

***************@*****.*** • 919-***-****

www.linkedin.com/in/felicianolan411 • Raleigh, NC 27610

Dynamic and results-driver HR professional with a proven record of success in remote and hybrid environments. Expert in full-cycle recruitment, virtual onboarding, and building high-performing remote teams.

Adept at leveraging technology, data analytics, and innovative sourcing strategies to attract, engage and retain top talent nationwide. Recognized for delivering exceptional candidate experiences, fostering inclusive cultures, and partnering with stakeholders to meet strategic hiring goals. Proficient in optimizing recruitment processes and driving organizational growth through best-in-class talent acquisition practices.

Core Competencies

● Remote & Distributed Team Recruiting

● Candidate Experience Optimization

● Diversity, Equity & Inclusion Initiatives

● Stakeholder Collaboration (Virtual & In-person)

● Full-cycle Talent Acquisition & Sourcing

● ATS & HRIS Platforms (Workday, iCIMS, SAP Success Factors

● Process Improvement & Remote Training

● Virtual Onboarding & Engagement

● Employer Branding & Digital Networking

● Data-Driven Recruitment & Metrics

● Project Management & Change Leadership

Professional Experience

CSL (Remote/Hybrid) June 2024 - Present

Employee Relations Manager

Lead confidential, remote investigations and documentation for employee relations issues using secure digital platforms.

Guide managers and employees through sensitive situations via video conferencing and virtual training sessions.

Consult with internal and external stakeholders nationally to resolve employee relations cases and manage accommodations, demonstrating strong remote collaboration.

Advise on best practices for remote performance management, employee engagement, and compliance.

Implement process improvements to enhance efficiency and compliance in a remote setting.

City of Durham, (Hybrid/Remote)

Employee Relations Manager

December 2022 — June 2024

●Managed complex employee relations and recruitment matters for a distributed workforce, conducting interviews and investigations virtually and in-person.

●Developed and delivered onboarding, training, and coaching programs for remote and on-site employees, increasing new hire retention and engagement.

●Utilized HRIS and ATS systems to analyze data and present recruitment and engagement trends to leadership.

●Collaborated with legal, HR, and business leaders to implement remote-friendly policies and drive DEI initiatives.

●Mentored HR team members on virtual best practices and candidate experience.

Honda Manufacturing, Location

Human Resources Business Partner

March 2022 — December 2022

●Supported recruitment for technical and administrative roles across multiple sites, including remote hiring and virtual onboarding.

●Facilitated virtual roundtables and committee meetings to foster knowledge-sharing among HR teams.

●Led remote training programs and managed engagement surveys to inform retention strategies.

Department of Health & Human Services/Central Regional Hospital, Location

Employee Relations Supervisor

March 2021 — March 2022

●Delivered strategic consultation and mediation for on-site and remote staff, resolving conflicts, and ensuring compliance.

●Developed and delivered remote orientation and training sessions.

University of North Carolina College System, NCSU, NCCU, UNC-CH, UNCW

Administrative Support Associate

July 2004 — March 2021

●Supported recruitment, onboarding, and HR programs for faculty and staff, including virtual hiring initiatives and remote process improvements.

●Implemented streamlined digital workflows and managed organizational communication with remote stakeholders.

Education

Master of Science, Public Administration North Carolina Central University, Durham, NC

Bachelor of Science, Psychology Fayetteville State University, Fayetteville, NC

Associate of Arts, Secretarial Arts Katharine Gibbs School, New York, NY

Associate of Arts Borough of Manhattan Community College, New York, NY

Licenses & Certifications

SHRM-SCP - SHRM Senior Certified Professional Expected December 2025

North Carolina Certified Mediator Certified Mental Health First Responder Equal Employment Opportunity & Diversity Fundamental Certified Pathways Leadership Program Certificate Equal Opportunity Institute Certificate Human Resources Academy Certificate National Coalition Building Institute (NCBI) Prejudice Reduction Building Bridges Facilitator Notary Public

Technical Skills

HRIS & Applicant Tracking Systems (Workday, iCIMS, SAP SuccessFactors)

Microsoft 365, Teams, Zoom, Slack, Google Workspace

Data analytics and dashboard creation

Virtual interviewing and onboarding tools (HireVue, Zoom, etc.)

Professional Affiliations & Awards

Society of Human Resource Management American Society of Public Administration Toastmasters

Outstanding Professional Award Encouraging Heart Leadership Award for Kooner and Posner Principle

Selected Recommendations

“Felicia is an outstanding recruiter who brings energy, professionalism, and strategic insight to every search.” - Director, Talent Acquisition

“Felicia’s ability to build relationships across remote teams and deliver exceptional results sets her apart.” – Senior HR Leader

“She consistently demonstrates integrity, empathy, and a commitment to candidate experience.” – Former Supervisor

Community Engagement

HOSTS Mentoring Program Literacy Volunteer

Step-Up Ministry Alumni Life Coach/ Life Skills Adult Co-partner

Job Coach to Step Up Ministry

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