Customer Service Administrative Support

Jacqueline Brown

*** ******** ** ***. *** Chesapeake, VA 23320

804-***-**** **********.*********@*****.***

Key Skills

High-Volume Call Handling

Data Entry & Records Management

Customer Conflict Resolution

CRM & Database Systems

Microsoft Office & Excel

Appointment Scheduling

Order Processing & Inventory

Administrative Support

Team Collaboration

Typing Speed: 40 WPM

Education & Certifications

Promise Academy High School

High School Diploma

Empire Beauty School – New York, NY

Cosmetology License

Certifications:

- CPR Certified

- First Aid Certified

- Youth Mental Health First Aid

Professional Summary

Highly organized and detail-oriented Customer Service Professional with over 8 years of experience in call centers, administrative support, and client-facing roles. Skilled in data entry, multitasking, problem-solving, and adapting to fast-paced environments. Quick to learn software and systems while maintaining accuracy and professionalism. Certified in CPR, First Aid, and Youth Mental Health First Aid.

Professional Experience

Customer Service Representative - Life Protect 24/7 – Chesapeake, VA Oct 2023 – Present

Greet customers with professionalism and empathy.

Manage 100–200 inbound and outbound calls per day, consistently delivering efficient service and resolving complex customer concerns.

Use internal systems to log data, update customer profiles, and save accounts marked for cancellation.

Call Center Representative - Dollar Tree Corporate – Chesapeake, VA Mar 2023 – Aug 2023

Handled 30–70 inbound customer calls daily, assisting with orders, returns, and refunds.

Placed bulk merchandise orders and tracked inventory using Excel and AS400 systems.

Processed payments and managed billing adjustments.

Mail Handler / Customer Representative - United States Postal Service Jan 2020 – Dec 2022

Retrieved, sorted, and processed mail and packages by zip code.

Answered calls regarding misplaced mail and delivery issues.

Ensured strict compliance with confidentiality and mail handling procedures.

Loan Processor - TowneBank Mortgage Mar 2022 – Jul 2022

Reviewed, scanned, and updated customer loan documents.

Made daily account changes and tracked loans pending closure.

Communicated with customers to collect missing or updated documentation.

Hair Stylist / Salon Assistant - Burzh-Wa Hair and Spa – New York, NY Jul 2016 – Jan 2020

Maintained salon bookkeeping and office organization.

Scheduled appointments, answered phone calls, and managed client files.

Tracked invoices using Excel, processed transactions, and handled register operations.

Data Entry Specialist - HCG Non-Profit Organization – New York, NY Feb 2014 – Jul 2016

Maintained database for donors and funders, ensuring record accuracy.

Prepared financial reports and resolved account discrepancies.

Sorted and organized workload with strong attention to detail.

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