Quality Control Customer Service
Resume:
Miranda Jordan
QUALITY CONTROL TRAINER
Professional Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Employment History
Quality Control Trainer, Pilot Catastrophe Services, Mobile, AL 06/2023 - 06/2025
• Managed a range of 120 - 12 adjusters depending on volume of claims.
• Educated employees on proper use of organization's products and systems.
• Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
• Trained existing personnel on new or enhanced applications, products and job functions.
• Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
• Maintained accurate records of all training activities, including attendance, evaluations and assessments.
• Assessed individual performance levels to identify areas for improvement and create targeted training plans.
• Implemented new hire training program to onboard and train new employees within operations.
• Organized shift coverage for admins and adjusters.
• Approved payroll for all adjusters and admins within the segment.
• Assisted adjusters and admins with policy interpretation and coverage decisions.
• Reviewed claims to ensure the quality of work met or exceeded industry expectation.
• Communicated new direction set in place to admins and adjusters.
• Organized and directed orientation and onboarding sessions for employees and customers.
Administrative Manager, Pilot Catastrophe Services, Mobile, AL 02/2019 - 06/2023
• Managed a team of 12-16 adjusters for daily tasks completions.
• Excelled in customer service, resolving complex issues quickly and professionally.
• Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors.
• Managed day-to-day operations of a busy office environment, including scheduling appointments and ordering supplies.
• Proficiently handled confidential information in accordance with company policies and procedures.
• Developed strong organizational skills with an emphasis on accuracy and efficiency.
Personal Details
************@*****.***
References
Anthony Bloom from
Pilot Catastrophe
***********@*****.***
Kevin Bayird from
Pilot Catastrophe
************@*****.***
Skills
New Hire Training
Creative Problem Solving
Planning and Coordination
Interpersonal Communication
Multitasking
Teamwork and Collaboration
Attention to detail
Time Management
Effective Communication
Creative Thinking
Adaptability and Flexibility
Decision Making
Task Prioritization
Employee Performance Reviews
• Generated detailed reports utilizing spreadsheet software such as Microsoft Excel.
• Set goals and deadlines for department.
Condo/Mobile Home Claims Adjuster, Pilot Catastrophe Services, Mobile, AL
09/2015 - 03/2019
• Analyzed, evaluated and processed insurance claims to determine coverage and damages in accordance with policy terms and state regulations.
• Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.
• Handled difficult conversations professionally while maintaining composure during high-stress situations.
• Reviewed governing documents and state specifics to apply unit responsibilities
• Demonstrated strong problem-solving skills when addressing challenging disputes between parties involved in a claim.
• Evaluated claims and performed investigations to accurately assess damages.
• Utilized various computer software programs and databases to complete claims analysis.
• Efficiently communicated with Homeowners Associations & contractors to request required documents and details for claim handling.
• Conducted one on one coaching with constructive feedback and implemented action plans to receive necessary results.
• Organized daily routines to stay on task for segment goals and compliance. Education
Pearl River Community College
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