Medical Assistant

Raneshia Lee

St. Louis, MO ***** ***********@*****.*** 314-***-****

Professional Summary

Compassionate and detail-oriented Medical Assistant and Remote Healthcare Support Professional with 7+ years of combined experience in clinical care, telehealth, and patient/customer service. Skilled in EMR documentation, call center support, and guiding patients through billing, prescriptions, and care navigation. Adept at problem-solving, de-escalation, and providing compassionate care in both clinical and remote settings. Currently pursuing RN path to expand clinical expertise.

Work Experience

Member Support Representative (Remote)

Medical Guardian Aug 2023 – Present

• Delivered remote call center support for patients and caregivers, troubleshooting medical device use, billing, and service navigation.

• Managed 80+ daily inbound calls with empathy, professionalism, and accuracy.

• De-escalated escalated cases, resolving patient concerns while maintaining 95% satisfaction.

• Documented all interactions in EMR system, ensuring complete and accurate patient records.

• Promoted additional services and assisted with product upgrades when appropriate.

Medical Assistant

Dedicated Senior Medical Center Jul 2021 – Present

• Coordinated telehealth and in-person patient care, documenting medical history, vitals, and lab results.

• Assisted with patient education and remote health coaching through weekly follow-up calls.

• Supported medication management and prescription requests using EMR systems.

• Partnered with physicians, case managers, and nurses to ensure seamless patient care.

Direct Support Professional

Creative Concepts for Living Jan 2019 – Dec 2021

• Assisted clients with daily living activities and medication administration.

• Communicated ongoing care results and collaborated with families for best outcomes.

• Maintained healthy and safe living environments while transporting residents as needed.

Medical Assistant – OB/GYN

Allied Associates in OB Nov 2018 – Sep 2020

• Assisted physicians by preparing patients for exams, procedures, and treatments.

• Obtained vital signs, patient history, and documented accurately in patient records.

• Performed injections, urinalysis, EKGs, and lab work.

• Handled patient calls, pharmacy communications, and supply management.

Certified Nursing Assistant (CNA)

Dolan Memory Care Homes Oct 2016 – Oct 2018

• Provided personal care, assisted with ADLs, and administered medications (with certification).

• Supported memory care residents with compassion and maintained resident dignity.

• Ensured compliance with safety and patient rights protocols.

Skills

• Remote Support: Call Center Support, Telehealth Navigation, Patient Education, EMR Documentation (Epic, ChenMed Rx), Microsoft Office Suite, Problem-Solving, De-escalation

• Clinical: Phlebotomy, Injections, Medication Administration, Specimen Collection, EKG, CPR Certified

• Customer Service: 7+ Years Experience, Compassionate Communication, Data Entry Accuracy, Scheduling

Education

College of Health Careers 2018 – 2019

St. Louis College of Health Careers 2017 – 2018

Hazelwood East High School Diploma, 2017

Certifications

• Certified Medical Assistant

• Certified Phlebotomy Technician

• CNA (Certified Nursing Assistant)

• BLS, AED, and First Aid Certification

• L1MA – Medication Administration Certification

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