Customer Service Manager
Resume:
Madison Hudson
Grand Island, FL *****
*****************@*****.***
Willing to relocate to: Orange County, FL - Orlando, FL Authorized to work in the US for any employer
Work Experience
Service Manager
Sunshine Equipment Solutions-Apopka, FL
February 2024 to February 2025
• Good with Service Fusion
• Manage inbound and outbound phone calls
• Great with catching up and helping around the office when needed
• Handling inspections with the lifts
• Building estimates for the repairs needed in the inspection paperwork
• Good with Quickbooks
• Great multitasker
• Hard worker and devoted
• Loves to learn new things and will be able to adjust fast at good paces
• I handle dispatching the technicians jobs and making sure to call customers a day in advance to let them know the technician will be out there the next day
• Good with outlook, word, excel
• Training to become the Service Manager
• Handling making invoices to make sure the jobs are completing.
• Dispatching the calls for the technicians every day
• Good with making sure to keep in touch with the vendors with our purchase orders
• I invoice every job with the correct parts and correct pricing so that our customers and get paid properly.
• I manage more than 30 calls a day— hearing the customers concerns/frustrations/need and make sure they feel understood and heard and that we will get to them as soon as possible.
• I do believe I am the hardest worker and really dedicated to what I love which is working! Plumbing Administrative Assistant
FRANK GAY SERVICES-Orlando, FL
August 2023 to October 2023
• I handle drywall scheduling calls.
• Good with Service Titan
• Good with Excel
• Good with spreadsheets
• Good with Stampli
• Good with invoices
• Good communication and customer service
• Great teamwork and trust
Customer Service Representative
Mobile Home Depot-Florida
September 2022 to June 2023
• Microsoft
• Word
• Scheduling
• Making calls
• Insure quality customer service
• Handling returns
Publix Cashier
Publix supermarkets-Ocoee, FL
August 2021 to April 2022
• Learned duties for various positions
• Friendly and kind customer service
• Cashiering
• Money handling
• Used POS system
• Worked flexible schedule and extra shifts to meet business needs Casheir/cook
Burgerfi-Winter Garden, FL
October 2020 to June 2021
• Cashiering
• Money handling
• Used a POS system
• Grill
• Line
• Assembly
• Fry
• Training manager
Education
High school diploma
Ocoee High School - Ocoee, FL
August 2018 to May 2022
Skills
• Cash handling
• Busser
• Organizational Skills
• Food Safety
• QuickBooks
• Cash register
• Front desk
• Typing
• Food Service
• Computer skills
• Food Production
• HVAC
• Analysis skills
• Cashiering
• Windows
• Office management
• Cleaning Experience
• Microsoft Excel
• English
• Customer service
• POS
• Filing
• Plumbing
• Cooking
• Microsoft Powerpoint
• Leadership
• Communication skills
• Cash Handling
• Serving Experience
• Google Suite
• Team management
• Food Preparation
• Microsoft Office
• Administrative experience
• POS
• Google Docs
• Commercial Cleaning
• Time management
• Hospitality
• Customer Service
• Kitchen Experience
• Microsoft Word
• Organizational skills
• Construction
• Order entry
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