Social Media Customer Service

Amelia Casiano

************@*****.*** 216-***-****

EDUCATION

Baldwin Wallace University 275 Eastland Rd, Berea, OH 44017

Bachelor of Arts Graduated 2020

Major: Digital Media/Graphic Design

Minor: Spanish

WORK EXPERIENCE

Logo Creative Studio Cleveland, OH

Marketing Assistant Jan. 2022 - Present

●Provides updates to social media platform

●Updates information on website

●Assist in outreach events.

●Assist with mural design and painting.

Catholic Charities Corp. Cleveland, OH

Teacher’s Assistant Feb. 2023- Jan. 2025

●Provide early education and assist in the daily care of toddlers in the Head Start Program.

●Provide a safe and positive learning environment for the children.

●Document any incident reports and complete daily documentation

●Attend mandatory training and complete yearly credentialing.

●Update, clean and maintain classrooms daily.

Malachi Community Center Cleveland, OH Development Assistant Mar. 2022 – Jan. 2023

●Assist in fundraising efforts.

●Organize mailings to donors.

●Post social media information.

●Develop posters for events.

Cleveland Museum of Art Cleveland, OH Gallery Attendant May 2021-Dec. 2021

●Greeting and directing visitors to the different galleries at the museum.

●Securing all galleries under supervision are clear of any disturbances or harm to art.

●Assisting in the closing of the facilities.

Case Western Reserve University/Kelly Services Cleveland, OH Customer Service Representative Jan. 2021-May 2021

●Greeting and escorting students to register them for their covid testing.

●Entering information into the registrar to provide covid test to the students.

●Cleaning and preparing testing stations.

Buckeye Business Products, Inc. Cleveland, OH Intern Sept. 2019-Dec. 2019

Prepared presentation materials, using PowerPoint for Buckeye Business Products (BBP) Online Manufacturing Learning Academy.

●Used SMART Technologies software to convert PowerPoint presentations to allow for use on a SMART.

●Created custom product work orders to be used for the production of goods using Label Traxx software

●Learned and utilized Litmos software to assist in the making of BBP’s Online Manufacturing Learning Academy

Cleveland Brown Cleveland, OH Customer Service May 2019-Sept. 2019

●Sales transactions through 10 key cash registers and credit card processing.

●Printing tee shirts with customized lettering on jerseys.

●Set up merchandise for display.

COMMUNITY INVOLVEMENT

Jasmine Santana Campaign Cleveland, OH

Volunteer Alliance Fall 2017

●Canvasing neighborhood in Ward 14 in Cleveland, promoting Jasmin Santana as Councilwoman.

●Phone calling people of Ward 14 and introducing candidates for the Ward.

●Assist in mailing and writing to neighbors in the area introducing candidates.

St. Ignatius/Arrupe Program Summer Camp Cleveland, OH

●Teacher Assistant Volunteer 2012-2015

LEADERSHIP ACTIVITIES/ACHIEVEMENTS

Tree Steward for Old Brooklyn CDC

2024

Winner of the MetroWest Land Yard Contest

2021

Member: Youth Leader: Boys and Girls Club

Member: Secretary for the Hispanic Student Group

2014 to 2019

2015 to 2019

SKILLS

Technology: 35 WPM, Microsoft Word, Excel, PowerPoint; Adobe Certified Prezi; Google Docs

Language: Conversational Spanish, Bilingual in written and oral Spanish/English

Key Coursework: Graphic Design, Spanish, Color Theory, Photoshop, Art, and Typography.

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